Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • M271
    • By M271 8th Aug 17, 6:48 PM
    • 205Posts
    • 78Thanks
    M271
    Next MSE Collective Switch Coming to an End
    • #1
    • 8th Aug 17, 6:48 PM
    Next MSE Collective Switch Coming to an End 8th Aug 17 at 6:48 PM
    I am currently on the MSE Collective Switch with BG which comes to an end on 3rd October. Will a another collective switch be launched before then (statement aimed at MSE reps) or should I just start looking at the best deals around 4 to 5 weeks before my deal comes to an end?
Page 11
    • vigman
    • By vigman 8th Sep 17, 11:48 AM
    • 1,148 Posts
    • 276 Thanks
    vigman
    Just looking at my Eon comparison prices and see that it has the Warm Home discount applied?

    This is not selected in my filters and as far as I know the current collective price is not based on the Warm Home discount"!?

    Could anyone explain, please?

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • slipthru
    • By slipthru 8th Sep 17, 1:24 PM
    • 524 Posts
    • 404 Thanks
    slipthru
    I've moved back to Eon as they were cheapest of the Big six for me, I guess it's because I'm a low user. The new EDF collective switch was £4 a month more.
    In Progress!!!
  • British Gas Rep Matt
    Hi Folks, I've seen a few posts about the prices being protected after the Collective Fix tariff ends in October.

    As several of members have advised; your prices will be protected until you leave if we receive notification you've signed up to a new supplier within 20 working days of your deal expiring.

    When you receive your final bill it will show the change in price after your Collective tariff deal expires; however we'll add a credit on your account to make sure you're only charged at the Collective rates. Thanks, Matt
    Last edited by British Gas Rep Matt; 08-09-2017 at 3:10 PM.
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jmnathan
    • By jmnathan 8th Sep 17, 3:50 PM
    • 20 Posts
    • 14 Thanks
    jmnathan
    Hi Folks, I've seen a few posts about the prices being protected after the Collective Fix tariff ends in October.

    As several of members have advised; your prices will be protected until you leave if we receive notification you've signed up to a new supplier within 20 working days of your deal expiring.

    When you receive your final bill it will show the change in price after your Collective tariff deal expires; however we'll add a credit on your account to make sure you're only charged at the Collective rates. Thanks, Matt
    Originally posted by British Gas Rep Matt
    Just to be clear Matt, with the collective tariff ending on the 3rd of October are you saying that as long as British Gas receive notification of your intention to switch by the 22nd of October (ie up to 20 days after) you still get the cheaper prices or do you need to be informed by the 13th of Setpember (20 days before)?
    • SgtRock
    • By SgtRock 8th Sep 17, 5:14 PM
    • 8 Posts
    • 6 Thanks
    SgtRock
    Really don't know what to do, with my BG collective fix expiring October 3rd?!
    My yearly readings are 4176 elec, 11908 gas.
    Currently I've be enjoying £70pm, which will become £103pm as of next month. I was leaning towards switching to Npower which would be £84pm(& £60 cashback from TCB), but there have been plenty of shocking reviews. Of the 'top 6', it's ironically only BG I like/trust enough.
    So, I'm torn between Bulb & Tonik. The other smaller suppliers haven't been around long enough, and not enough ratings. My main worry regarding Bulb(also £84) is that a massive percentage of the high ratings are from folk trying to gain the £50 referral credit. I want to know far more than that! Tonik seem ok, also £84pm for me. Plenty of good ratings, though they are relatively new.
    Whichever, I'm in no real hurry, and will leave it as late as possible, maybe a few days after 3rd October. Bulbs price won't change, and something better may crop up elsewhere in the meantime, so don't wish to commit just now etc. Other plus for Bulb is no exit fees, plus they only have the one tariff so need to keep their customers content...
    Last edited by SgtRock; 09-09-2017 at 12:56 PM.
    • keithgawler
    • By keithgawler 8th Sep 17, 5:26 PM
    • 5 Posts
    • 1 Thanks
    keithgawler
    Fwiw I'm returning to Scottish Power after leaving them a few years ago as their service was terrible. For me their Help Beat Cancer Fix And Save January 2020 Online tariff wasn't quite the cheapest but pretty close. No exit fees and 2 and a half winters at locked-in price was more attractive than saving a few pounds per month with the newer players. If service isn't acceptable then I'll vote with my feet again.


    Prices I found were Ovo 145pm (cheapest), Scottish Power 153, EDF 159. I've also registered for an upcoming collective fix run by my local council (East Dorset) just in case they pull a rabbit out of the hat.
    • nic_c
    • By nic_c 8th Sep 17, 8:21 PM
    • 1,089 Posts
    • 623 Thanks
    nic_c
    Hi Folks, I've seen a few posts about the prices being protected after the Collective Fix tariff ends in October.

    As several of members have advised; your prices will be protected until you leave if we receive notification you've signed up to a new supplier within 20 working days of your deal expiring.

    When you receive your final bill it will show the change in price after your Collective tariff deal expires; however we'll add a credit on your account to make sure you're only charged at the Collective rates. Thanks, Matt
    Originally posted by British Gas Rep Matt
    Thanks for the clarification Matt, though I do expect several posts on here moaning about been charged more whilst they switch away without realising the credit to offset it
    • palh
    • By palh 11th Sep 17, 8:03 PM
    • 8 Posts
    • 3 Thanks
    palh
    Re BGas Collective Fix "Deal expiring 3 Oct 17"

    My understanding is that BG will maintain your current(Deal) price until switched so long as they(BG) are advised that you have signed up to a new supplier, within the 20 days up to the current Deal expiring. i.e. after 13 Sept up to 3 Oct 17. Yes?
    • Hengus
    • By Hengus 11th Sep 17, 8:25 PM
    • 4,555 Posts
    • 2,721 Thanks
    Hengus
    Re BGas Collective Fix "Deal expiring 3 Oct 17"

    My understanding is that BG will maintain your current(Deal) price until switched so long as they(BG) are advised that you have signed up to a new supplier, within the 20 days up to the current Deal expiring. i.e. after 13 Sept up to 3 Oct 17. Yes?
    Originally posted by palh
    Advised through industry procedures not a call from the consumer. Some suppliers, like Iresa for example, do not initiate transfer action until after the 14 cooling off period. You need to choose your supplier carefully if you want to use the protection window allowed for in SLCs.
    • vigman
    • By vigman 13th Sep 17, 10:46 AM
    • 1,148 Posts
    • 276 Thanks
    vigman
    Well I have initiated a switch to OVO (who??) as it seemed best for me without going to a really unknown company.

    Do I have to advise British Gas to stop the direct debits for gas and electricity or does this automatically happen when the account switches, please?

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Hengus
    • By Hengus 13th Sep 17, 11:06 AM
    • 4,555 Posts
    • 2,721 Thanks
    Hengus
    Well I have initiated a switch to OVO (who??) as it seemed best for me without going to a really unknown company.

    Do I have to advise British Gas to stop the direct debits for gas and electricity or does this automatically happen when the account switches, please?

    TIA

    Vigman
    Originally posted by vigman
    The gaining supplier is required by Ofgem to manage all aspects of the transfer of supply. They will ask you for meter readings at the appropriate time. These are passed to an industry third-party for verification and they are then passed back to the gaining and losing suppliers to open and close your accounts. Under EU/Ofgem regulations, suppliers have 6 weeks from the date of the actual transfer of supply to raise a Final Bill. Any refund will follow shortly afterwards. You should leave your DD in place just in case there is an issue with the transfer. Cancelling your DD may put you in breach of contract and your existing supplier may then have the right to change you its SVT rate.

    Once the transfers have gone through, YOU should cancel the DD Mandate held by your Bank.
    • polymaff
    • By polymaff 13th Sep 17, 11:25 AM
    • 1,775 Posts
    • 761 Thanks
    polymaff
    Re BGas Collective Fix "Deal expiring 3 Oct 17"

    My understanding is that BG will maintain your current(Deal) price until switched so long as they(BG) are advised that you have signed up to a new supplier, within the 20 days up to the current Deal expiring. i.e. after 13 Sept up to 3 Oct 17. Yes?
    Originally posted by palh
    As I understand it the 20 *working* days runs *from* - not up to - the end of your tariff.

    Here's a typical T&C statement - this one from Scottish Power

    7.4.1 [where] we get notice within 20 Working Days from the end of your existing Fixed-term Tariff (either from you or another Fuel Supplier), that you intend to switch Fuel Supplier; and

    7.4.2 the supply switch is made within a reasonable period (usually 30 days) after we get that notice, we will continue to supply you with Fuel on your existing Fixed-term Tariff until the switch is completed.

    I know that the grammar is pretty poor, but if it meant "up to" then what if you gave them notice 21 working days before the tariff end date? Would you really expect to lose the benefits that someone who gave notice one day later than you would receive?

    Why the $&¬* didn't they use "after" or "following" ?
    • polymaff
    • By polymaff 13th Sep 17, 11:37 AM
    • 1,775 Posts
    • 761 Thanks
    polymaff
    And here's the same T&C from British Gas

    What happens if we change your contract or raise prices

    The change or price rise won't affect you if:

    you arrange for another company to supply your gas and electricity, and the new supplier tells us about this within 20 working days after the change or price rise happened. That company has to begin supplying your gas and electricity reasonably soon after telling us.
    • vigman
    • By vigman 13th Sep 17, 5:02 PM
    • 1,148 Posts
    • 276 Thanks
    vigman
    The gaining supplier is required by Ofgem to manage all aspects of the transfer of supply. They will ask you for meter readings at the appropriate time. These are passed to an industry third-party for verification and they are then passed back to the gaining and losing suppliers to open and close your accounts. Under EU/Ofgem regulations, suppliers have 6 weeks from the date of the actual transfer of supply to raise a Final Bill. Any refund will follow shortly afterwards. You should leave your DD in place just in case there is an issue with the transfer. Cancelling your DD may put you in breach of contract and your existing supplier may then have the right to change you its SVT rate.

    Once the transfers have gone through, YOU should cancel the DD Mandate held by your Bank.
    Originally posted by Hengus
    Many thanks. Can Direct Debits usually be cancelled through online banking, please?

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Hengus
    • By Hengus 13th Sep 17, 5:06 PM
    • 4,555 Posts
    • 2,721 Thanks
    Hengus
    Many thanks. Can Direct Debits usually be cancelled through online banking, please?

    Vigman
    Originally posted by vigman
    I am with First Direct, and I can cancel my DD mandates online. I cannot speak for your bank.
    • vigman
    • By vigman 13th Sep 17, 5:38 PM
    • 1,148 Posts
    • 276 Thanks
    vigman
    I am with First Direct, and I can cancel my DD mandates online. I cannot speak for your bank.
    Originally posted by Hengus
    Thanks again. My BG DDs are with Santander, so I will check and report back if it helps others.

    I also meant to ask if others have added a second property (eg holiday home) to their Cheap Energy Club account?

    Just found this: It's not something Cheap Energy Club can do at the moment; you'll have to set up a new account with a different email address.


    Vigman
    Last edited by vigman; 13-09-2017 at 5:43 PM.
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • nic_c
    • By nic_c 13th Sep 17, 7:24 PM
    • 1,089 Posts
    • 623 Thanks
    nic_c
    I am with First Direct, and I can cancel my DD mandates online. I cannot speak for your bank.
    Originally posted by Hengus
    The DD should only be cancelled AFTER you have received a final bill and paid it. You really don't want a late payment marker,or worse of your credit file because BG deem you owe anything.
    • polymaff
    • By polymaff 13th Sep 17, 7:46 PM
    • 1,775 Posts
    • 761 Thanks
    polymaff
    Thanks again. My BG DDs are with Santander, so I will check and report back if it helps others.
    Originally posted by vigman
    I've had no problems with unilaterally cancelling Santander DDs.

    Like nic says, don't queer the pitch by cancelling before you've discharged your commitments.
    • SgtRock
    • By SgtRock 14th Sep 17, 7:28 AM
    • 8 Posts
    • 6 Thanks
    SgtRock
    Martin is really pushing Ovo as their 2 year fix deadline nears its end. I've had a few emails this week, one this morning '..we panicked that it'd be pulled, but it's promised us "the deadline's Friday". We don't know when it'll go on Friday, so grab it quick to be sure...'
    They look fine if you at their website. Cheap, green, friendly etc.
    But, recent Trust Pilot reviews have been absolutely shocking.
    • bobstheboy
    • By bobstheboy 14th Sep 17, 8:11 AM
    • 584 Posts
    • 739 Thanks
    bobstheboy
    My switch has gone through but BG are saying not to cancel the DD. My next payment would be due on the 22nd and I know I am in credit. I am concerned they will take payment and then have the hassle of waiting for a refund.

    Should I cancel now ?

    I switched to Bulb and have £100 credit already ! Very pleased.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,398Posts Today

7,129Users online

Martin's Twitter
  • RT @TfLTravelAlerts: Oxford Circus and Bond Street stations now both reopened and all trains are stopping normally.

  • RT @metpoliceuk: We have not located any trace of suspects, evidence of shots fired or casualties. Officers still on scene. If you are in a?

  • My hopes and prayers are that this turns out to be nothing. Stay safe.

  • Follow Martin