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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 11th Jan 17, 2:57 PM
    • 43Posts
    • 3Thanks
    MSE Andrew
    Engie reviews: Give your feedback
    • #1
    • 11th Jan 17, 2:57 PM
    Engie reviews: Give your feedback 11th Jan 17 at 2:57 PM
    This is a feedback thread on energy supplier

    Engie

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:11 PM.
Page 2
    • Hengus
    • By Hengus 10th Jul 17, 3:31 PM
    • 4,555 Posts
    • 2,721 Thanks
    Hengus
    I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

    The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

    However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
    Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = Usage (in kWh)
    For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh"

    What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.

    Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

    So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary!
    Originally posted by Tight Tyke
    I wish you well with this one. Your supplier is not the only one not showing the actual CV that has been used. Of note, BG asked for a derogation from this requirement on the basis that this level of detail was not of much interest to consumers. Ofgem did not grant it. Personally, I think that the lack of detail is a breach of the SLC requiring suppliers to provide an explanation of the calculation used to account for temperature; pressure etc on bills. I am not sure that Ofgem are that bothered.
    Last edited by Hengus; 10-07-2017 at 3:35 PM.
    • footyguy
    • By footyguy 10th Jul 17, 3:33 PM
    • 3,825 Posts
    • 1,521 Thanks
    footyguy
    I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

    The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

    However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
    Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = Usage (in kWh)
    For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh"

    What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.

    Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

    So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary!
    Originally posted by Tight Tyke
    It's surely not rocket science, particularly of someone with your obviously understanding of energy bills, to work it out.
    All the other factors are known values, and you have obviously been provided with the resultant.

    This was something we did in yr7 (then called 1st year) maths; very basic algebra ... and we didn't have the benefit of a massive calculator thingy in front of us back then.
    • rabialiones
    • By rabialiones 7th Sep 17, 12:20 PM
    • 1,704 Posts
    • 210 Thanks
    rabialiones
    hi all, looking at changing from bg collective 2017 oct.
    cec are showing engie, ( i know there are a few threads, which i have scoured).
    considering them cos of the switching to lowest tariff after deal ends. just wondering if anyone has any experience with this supplier as there are no recent posts anywhere.
    and it would save me having to switch annually , when there is little variation in tariffs.
    Nice to save.
    • 2goodwheels
    • By 2goodwheels 13th Sep 17, 12:59 PM
    • 1 Posts
    • 0 Thanks
    2goodwheels
    Customer Service Issues
    Just switched to Engie as BG Collective Fix was coming to an end. I had problems inputting my meter readings so tried to call them , no one answered , so I e mailed. Five days later I got a reply. I complained about response times and they have admitted that they are currently short of staff and are trying to recruit. So although cheaper than BG currently their Customer Service is not as good.
    • LesU
    • By LesU 13th Sep 17, 5:13 PM
    • 330 Posts
    • 154 Thanks
    LesU
    Just switched from SSE to Engie March 2019 fixed. Price was a little more than 1 yr fixed, but I've just got tired of having to do the research and phoning every year. The estimate for the monthly DD came out close to what I expected and was taken on the date as advised.

    I also had a problem entering one meter reading. Phoned them up and got a very quick reply on 0800 number. Switch over has been seamless, although SSE electric dragged their heels slightly. I've rung Engie up about a couple of other things and received a fast answer to my call both times, with very cheerful, understandable staff, call centre is in Newcastle, I believe.
    Last edited by LesU; 13-09-2017 at 10:27 PM. Reason: incorrect vendor
    • Travel-buddy
    • By Travel-buddy 30th Oct 17, 5:41 PM
    • 6 Posts
    • 1 Thanks
    Travel-buddy
    Just switched to Engie as BG Collective Fix was coming to an end. I had problems inputting my meter readings so tried to call them , no one answered , so I e mailed. Five days later I got a reply. I complained about response times and they have admitted that they are currently short of staff and are trying to recruit. So although cheaper than BG currently their Customer Service is not as good.
    Originally posted by 2goodwheels
    Have to say that i too switched from British Gas but in my case:
    1. Initial contact with Engie at 8 am on a Weds 30/08 was great, free phone, pick up within 10 secs. All questions answered, including setting up a variable direct to pay off energy used rather than fixed 12 monthly estimated payments.
    2. Switch was smooth with Engie on 15/09. Meter reading submitted by phone. Again my call at 4 pm on a Friday was answered within 30 seconds. But thereafter settlement with BG prolonged as they did not accept Final Electric Meter reading provided to them by Engie. BG then went on to over estimate kws used by 400+ and it took 3 phone long drawn out phone calls to get a refund from BG.
    3. Engie website is easy to use. Bills are well layed out and easy to understand. Direct Debt is working as expected. Only down side is i miss the auto smart meter reading submission enjoyed with BG.
    As a result very happy do far.
    • Sirront
    • By Sirront 20th Nov 17, 8:05 PM
    • 1 Posts
    • 0 Thanks
    Sirront
    Joined Engie in May 2017 from EDF. Registered as disabled with both suppliers. Unable to read own smart meters. Edf meter readers didn't know how to read meters also. Very difficult to obtain swap-over readings. Engie were no help and would not read them themselves. Finally settled on readings between EDF, Engie and myself.
    Engie sent someone to read the meters as we were going out so unable to do it. Asked Engie to let me know when readers are calling. No reply. Never seen another reader. Bills keep coming in estimated. No emails answered by Engie in last 6 months. Tied to them until end of contract 2018. Will be glad to get away from them.
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