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  • FIRST POST
    • qwertyty
    • By qwertyty 21st Aug 17, 11:35 PM
    • 43Posts
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    qwertyty
    Really high water bill..stumped
    • #1
    • 21st Aug 17, 11:35 PM
    Really high water bill..stumped 21st Aug 17 at 11:35 PM
    Hi,

    I have just received our first water bill from thames water, dated 02 Apr to 16 August 2017.

    The total amount is £373

    This does not seem right, its a 3 bed (2 double, 1 single, house), 3 adults, one bathroom, one kitchen, and one washing machine, and only 2 sinks (kitchen and bathroom) - Its rented accomadation.

    I didnt take an initial reading, which I wished i did now, and the initial reading was 2270 (i've no idea if this is an estimate). The new reading is 2442 (it states on the bill as 'Actual'). So in total we have used 172m3 in 137 days, which is an average of 125litres per day, which does not seem right.

    I have just checked the water meter reading tonight and it is 2445m3, so a 3000 litre increase in 4 days.

    Does this seem right, to me it doesnt, is there anyway to find out what the actual reading was when we moved in from thames water. Are there any options of reducing the bill?

    thanks!
Page 1
    • Cardew
    • By Cardew 22nd Aug 17, 8:37 AM
    • 26,817 Posts
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    Cardew
    • #2
    • 22nd Aug 17, 8:37 AM
    • #2
    • 22nd Aug 17, 8:37 AM
    Does the initial reading say 'estimated'? and does it give a date of reading?

    You are probably paying for the previous occupant's consumption. Give Thames a ring and ask when the 2270 reading was taken.

    They will sometimes reduce your bill after discussion. However 3m3 consumption in 4 days is still above average - that extrapolates to 274m3 pa. the average for 3 should be approx 150m3 pa.
    • dogshome
    • By dogshome 22nd Aug 17, 9:32 AM
    • 2,893 Posts
    • 1,468 Thanks
    dogshome
    • #3
    • 22nd Aug 17, 9:32 AM
    • #3
    • 22nd Aug 17, 9:32 AM
    As Cardew has posted, not taking the reading when moving in was something of an own goal, so as he advises ask Thames the date of the 2270 reading.

    What is a seious worry is the the 3m3 consumption over 4 days.
    Turn Off all water outlets in the house and look at the meter to see if it's still moving.

    If it is the chances are you have a leak between the meter and the house, or the meter is supplying more then one dwelling - Either way ask Thames to visit and check.
    Jump on this quickly as whilst a leak repair will be down to the landlord, it's you who's paying for the wasted water
    • qwertyty
    • By qwertyty 22nd Aug 17, 11:16 PM
    • 43 Posts
    • 1 Thanks
    qwertyty
    • #4
    • 22nd Aug 17, 11:16 PM
    • #4
    • 22nd Aug 17, 11:16 PM
    So,
    spoke to TW, they were surprised with the amount as well, and have set the activation reading from the 2442 reading, so will be getting anotehr bill in a the next few days, The 2770 reading was done in January, and was the final reading given by the previous tenants. We moved in at the start of april.

    I did do a test, i turned off the water from the water meter (outside the property) for an hour
    Just before i turned it off teh reading was 2446 28
    An hour after it was 2446 29

    So the only increase was the red numbers... is this significant?

    Are there any other tests i could do? maybe turning off the isolation valve inside the property?
    • dogshome
    • By dogshome 23rd Aug 17, 8:22 AM
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    dogshome
    • #5
    • 23rd Aug 17, 8:22 AM
    • #5
    • 23rd Aug 17, 8:22 AM
    Yes - It is significant, it shows that the meter stopcock is failing to turn off the water supply completely.

    However what you trying to establish is the possibility of a leak between the meter and the house.
    With the meter stopcock fully open, turn off the stopcock in the house and then turn on the cold tap in the kitchen to check that the internal stopcock really does completely shut down the supply - If it has check meter for movement, if there is you have an underground leak
    • Cardew
    • By Cardew 23rd Aug 17, 12:01 PM
    • 26,817 Posts
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    Cardew
    • #6
    • 23rd Aug 17, 12:01 PM
    • #6
    • 23rd Aug 17, 12:01 PM
    So,


    I did do a test, i turned off the water from the water meter (outside the property) for an hour
    Just before i turned it off teh reading was 2446 28
    An hour after it was 2446 29

    So the only increase was the red numbers... is this significant?


    Originally posted by qwertyty
    Yes it is significant.

    Assuming a leak, that is 10 litres in an hour.
    • qwertyty
    • By qwertyty 23rd Aug 17, 11:18 PM
    • 43 Posts
    • 1 Thanks
    qwertyty
    • #7
    • 23rd Aug 17, 11:18 PM
    • #7
    • 23rd Aug 17, 11:18 PM
    Thanks both.

    So i've tried to look everywhere for the stopcock in the house,cant find it anywhere, i have a feeling it is boarded up, behind the kitchen cabinet, need to get hold of the landlord.

    Silly question though, if i have turned off the water at source (from the meter) there shouldn't be any water coming in, so isn't that Thames Water's problem, so their stopcock isn't doing its job?
    • dogshome
    • By dogshome 24th Aug 17, 8:12 AM
    • 2,893 Posts
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    dogshome
    • #8
    • 24th Aug 17, 8:12 AM
    • #8
    • 24th Aug 17, 8:12 AM
    Yes - It is TW's responsibility to fix the meter stopcock, but this is not your main problem

    As you can't find the house stopcock, carefully check that all the water outlets in the house OFF - Pay particular attention to the toilet which could possibly be leaking water from the flush tank into the pan.

    Then with the meter stopcock fully open, check the meter for movement.
    Report any movement and it's rate to TW, along with the faulty meter stopcock
    • qwertyty
    • By qwertyty 10th Sep 17, 3:57 PM
    • 43 Posts
    • 1 Thanks
    qwertyty
    • #9
    • 10th Sep 17, 3:57 PM
    • #9
    • 10th Sep 17, 3:57 PM
    So, i was able to find the internal stopcock, and did some meter readings for a few days



    So some days there was a small increase, and other days no increase at all.

    and from today's reading of 2456 73 ,the household has used 6,000 litres in 12/13 days, so 461 litres per day


    Whats the best course of action or the next step?
    • Cardew
    • By Cardew 10th Sep 17, 4:11 PM
    • 26,817 Posts
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    Cardew

    and from today's reading of 2456 73 ,the household has used 6,000 litres in 12/13 days, so 461 litres per day


    Whats the best course of action or the next step?
    Originally posted by qwertyty
    The UK average consumption is 55 cubic metres(m3) per person per year. So for 3 people in your house that is 165m3 a year or 452 litres a day.

    So your consumption is roughly the UK average.
    Last edited by Cardew; 10-09-2017 at 7:22 PM. Reason: corrected day = year
    • firefox1956
    • By firefox1956 10th Sep 17, 5:00 PM
    • 1,222 Posts
    • 679 Thanks
    firefox1956
    The UK average consumption is 55 cubic metres(m3) per person per day. So for 3 people in your house that is 165m3 a year or 452 litres a day.

    So your consumption is roughly the UK average.
    Originally posted by Cardew
    55 cubic metres per person PER DAY !!
    I think you might have a bit of a typo here Cardew.
    • matelodave
    • By matelodave 10th Sep 17, 5:14 PM
    • 2,979 Posts
    • 1,754 Thanks
    matelodave
    correction, Cardew means 55cu.m/person a year. Thats roughly 1 cu.m or 1000litres a week per person.

    we've got our consumption down to between 650-700 litres a week per person by making sure that we don't waste water and we don't stand in the shower for ages. We've got flow restrictor on the taps and the shower.

    Start reading and recording your meter once a week and see what you can do to reduce your consumption. Our water/sewerage costs around £5 cu.m so it's worth doing as we use 40cu.m a year less than average, saving about £200
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