Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Fran
    • By Fran 25th Mar 05, 12:35 AM
    • 11,010Posts
    • 6,465Thanks
    Fran
    FAQ's & Useful Links
    • #1
    • 25th Mar 05, 12:35 AM
    FAQ's & Useful Links 25th Mar 05 at 12:35 AM
    Ofwat Water regulator, England & Wales

    Consumer Council for Water Representing water customers in England & Wales

    DEFRA Responsible for all aspects of water in England

    Drinking Water Inspectorate "Guardians of drinking water quality".

    Water Industry Commission for Scotland

    SEERAD Scottish Executive Environment & Rural Affairs Department

    Northern Ireland Water
    Last edited by Fran; 04-06-2016 at 1:26 AM. Reason: Renew links
    Torgwen.......... ...........

    I'm a volunteer Board Guide on Techie, Benefits & Employment, Energy, Small biz & Charities and Redundancy boards to help them run smoothly & I can move posts & threads but don't read them all. Dealing with illegal or inappropriate posts is not part of my role. Please report them to forumteam@moneysavingexpert.com. Views are mine not official MoneySavingExpert ones.
Page 1
  • ANDENA
    • #2
    • 22nd Mar 08, 1:47 PM
    Water Pipe Leak
    • #2
    • 22nd Mar 08, 1:47 PM
    I thought that water companies have to fix pipes leaking as soon as possible, well our next door neighbour has had a leak since 18 of march which we thought it was ours as it flooding garden and path to house they told us nothing can be done till tuesday 25 march so all that water is wasted, we also found out that our neighbour is on water meter which he did not know as he bought house last year surely that should of been on estate agents partiulers,any advice please can we claim for damage on his insurance or water company.
  • woodenegg
    • #3
    • 31st Oct 08, 8:49 AM
    • #3
    • 31st Oct 08, 8:49 AM
    I thought that water companies have to fix pipes leaking as soon as possible, well our next door neighbour has had a leak since 18 of march which we thought it was ours as it flooding garden and path to house they told us nothing can be done till tuesday 25 march so all that water is wasted, we also found out that our neighbour is on water meter which he did not know as he bought house last year surely that should of been on estate agents partiulers,any advice please can we claim for damage on his insurance or water company.
    Originally posted by ANDENA

    If the leak is on your neighbours pipework then you will not be able to claim from the water company as it is not their fault. However, it is worth making a claim from your neighbours insurance
    • olly300
    • By olly300 14th Nov 08, 8:57 AM
    • 14,314 Posts
    • 13,632 Thanks
    olly300
    • #4
    • 14th Nov 08, 8:57 AM
    • #4
    • 14th Nov 08, 8:57 AM
    This is just basic advice for all those who have complaints with their water company.

    DO NOT WASTE YOUR TIME PHONING YOUR WATER COMPANY UP.

    Do all your correspondence with them in writing either by email or letter. This includes asking them for a water meter or the problems you are having with a water meter.

    Unfortunately most water companies have very poor customer service and twist what the customer says recording the wrong thing on the computer.

    If you put your complaint in writing it makes it easier for you to:
    1. To go to the next step which is one more complaint
    2. Take your complaint to the Consumer Council For Water or if it's a Data Protection issue, the Information Commissioner.

    The water company then cannot argue that you said something you didn't say. Also if you put it in writing pointing out you will have no choice to take it futher if they don't resolve the issue, the issue is likely to be resolved.
  • Paul1971
    • #5
    • 4th Mar 09, 8:19 PM
    water meter
    • #5
    • 4th Mar 09, 8:19 PM
    I recently had a water meter fitted in my flat after 13 years of rates. when they came to fit the meter outside they found i had had a meter fitted for the whole time but south west water had been charging me at the rates charges. is there any come back on being over charged for all these years?
  • roblesmandy
    • #6
    • 22nd Mar 09, 4:32 PM
    • #6
    • 22nd Mar 09, 4:32 PM
    I've added it to my favorite!

    Thanks for sharing please keep it coming.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure
  • babynurse
    • #7
    • 9th Mar 11, 12:13 PM
    Poorly publicised assistance from South West Water
    • #7
    • 9th Mar 11, 12:13 PM
    We have just been told by friends that anyone on a meter with 3+ children under 19 who is receiving tax credits can have their water bills capped. My children are aged 23,19 11 and 7, so for 11 years I could have been paying the capped rate of £582 instead of £1100 pa (South West Water). This information is not readily available to view on their website, it can be found by looking in the sections 'unable to pay' and 'on a meter'. Well we were just managing to pay and were not on a meter as because we had 4 children assumed that metered costs would be huge. We feel really cheated out of our money and feel that this help for those of us really struggling should be publicised properly by the water boards who claim to be helping us.
  • austinkhan
    • #8
    • 8th Sep 11, 1:24 PM
    Informative
    • #8
    • 8th Sep 11, 1:24 PM
    Very informative
  • kerbtrawler
    • #9
    • 5th Jan 12, 3:55 PM
    Leak caused by the water company
    • #9
    • 5th Jan 12, 3:55 PM
    I have a suspected water leak in my front garden between the house and the main water stop, the leak appeared after the water board had fitted new stop cocks in the road a few houses away, now suddenly I have a leak which i suspect was caused by them pressure testing the mains and stop valves

    Where do I stand on the costs of the repair?
    • Cardew
    • By Cardew 5th Jan 12, 4:35 PM
    • 26,817 Posts
    • 12,996 Thanks
    Cardew
    I have a suspected water leak in my front garden between the house and the main water stop, the leak appeared after the water board had fitted new stop cocks in the road a few houses away, now suddenly I have a leak which i suspect was caused by them pressure testing the mains and stop valves

    Where do I stand on the costs of the repair?
    Originally posted by kerbtrawler
    Welcome to the forum.

    The costs of repair on your land are down to you. However most companies will carry out a one-off repair as a goodwill gesture - provided leak isn't under patios etc.

    I suggest you ask them initially if they will carry out this FOC, as your suspicions will be very difficult to prove, and in any case pressure testing wouldn't cause leaks in sound pipes.
  • kerbtrawler
    Welcome to the forum.

    The costs of repair on your land are down to you. However most companies will carry out a one-off repair as a goodwill gesture - provided leak isn't under patios etc.

    I suggest you ask them initially if they will carry out this FOC, as your suspicions will be very difficult to prove, and in any case pressure testing wouldn't cause leaks in sound pipes.
    Originally posted by Cardew
    Thanks for the advice, that is my point that if they had not pressure tested there work my pipe would probably not have failed as the property is only 20 years old, luckily the leak appears to be under the front lawn so is easily accessable, so I will see how understanding they are.

    thanks
  • rimimik
    thanks for share useful link.
  • jenny54321
    hi i dont know how to start a new thread but I was at work and when i got in my daughter had left the tap running (cold ) for two and half hours max - how much is this going to cost me as im on a water meter ?
    • Cardew
    • By Cardew 2nd Mar 15, 8:11 PM
    • 26,817 Posts
    • 12,996 Thanks
    Cardew
    A worse case scenario is that the tap is producing 10 litres a minute.


    150 minutes @10 litres is 1.5 cubic metres.


    The combined water/sewerage cost per cubic metre varies across the UK from under £2 to £5.50(South West)


    So it could cost from £3 to £8 using the above.
    • georgie262
    • By georgie262 4th Mar 15, 11:49 AM
    • 249 Posts
    • 451 Thanks
    georgie262
    Water Issues
    Hi I'm with Yorkshire water and moved into a new property on the 6th february. The old owner contacted us a week later to say he'd had his final water bill and that it was in the thousands and we needed to contact the water company to sort out the possible leak. Called water company and they told us that they had contacted the previous owner in December to tell him they suspected a leak and that he would need to sort that out. Wouldn't tell us how long they had suspected a leak for as that would breach 'data protection laws' by discussing previous owners account with us. The previous owner had told the water company that there was no stop tap on the property (only the one with the meter) so water company said they wouldn't send anyone out to look at the potential leak until he'd had a stop tap fitted to the property. Anyway, my dad is a plumber so I got him round (he lives 150 miles away so its not like he could just pop over) there is a stop tap on the property but it only stops the hot water not the cold (my dad told me why something to do with when the boiler was fitted) so my dad was going to fix this but then we realised that the water company's water meter wasn't stopping the water coming on the property either. They can't send out a technician for another week to fix it. Then I will get my dad down again to check for the leak. He's already checked under the house and says it isn't on the property but has said he can dig a trench from the meter to the house to check there.
    Everyone I speak to at Yorkshire water gives me a different answer as to what I am liable for. I am working to get it fixed as quickly as I can. Has anyone been in a similar position before? There is no OBVIOUS leak in the front garden or on the property but I know this doesn't necessarily mean that there isn't. But if we've been held up in finding the leak because their stop valve doesn't work will they re-imburse us? I've never had a water meter before and am at my wits end with regards to bills that might run into the thousands!
    • Cardew
    • By Cardew 4th Mar 15, 2:33 PM
    • 26,817 Posts
    • 12,996 Thanks
    Cardew
    If the old owner was aware of the leak, before he sold the property to you, he should have declared that fact; and your solicitors can take up the matter if it results in a substantial expense in water charges or damage to your property(foundations etc)

    then we realised that the water company's water meter wasn't stopping the water coming on the property either.
    I take it you mean the stop tap at the meter? i.e. with that tap off the meter is still registering?

    Most water companies have a policy of a 'one off' goodwill repair and will write-off of any excess water charges so I wouldn't worry too much.
    • georgie262
    • By georgie262 4th Mar 15, 3:20 PM
    • 249 Posts
    • 451 Thanks
    georgie262
    Thanks for your reply. No, yes the meter still runs with the tap off but our house can still run water with the tap off too so the tap doesn't work.

    The old owner of our house is a solicitor so I don't fancy my chances - this could be why he has been a bit cagey about things. E.g I spotted some water damage and just texted him to ask if whatever had caused the damage had been properly fixed before we decorated the room and he said he wasn't aware of any water damage but it was obvious that there had been a problem at some point.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

927Posts Today

6,080Users online

Martin's Twitter
  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion! https://t.co/UGvWlMURxy

  • Luciana is on the advisory board of @mmhpi (we have MPs from most parties) https://t.co/n99NAxGAAQ

  • Follow Martin