ARVATO chasing me for a paid debt

ctothejc wrote: »

Hello all

need some help here please. ARVATO debt collections are continuing to harass me for a debt that i once had with N power. the debt with N power was paid in full 2 months ago yet i am still getting letters from arvato saying i must pay them.

the account is closed with npower. do i need to respond to arvato and tell them to go away? or do i ignore them as the debt should never have been passed to them as the account was paid in full and accepted by npower

You don't absolutely need to respond to ARVATO but I suggest you do, as that should stop them from contacting you again.

I suggest you also complain to npower and demand an assurance that you will not be contacted again by them or their debt collectors about this settled debt.

ctothejc wrote: »

npower.... contacting them is pointless, they have the worst customer service i have ever dealt with.

I know about npower and agree that their service can be atrocious. There is a separate board on this forum about energy companies and I had many posts on there about them.

I ended up with about £250 compensation from them (and some from the energy ombudsman) for terrible service on a matter that went on for well over a year. They even offered me another £100 compensation later, which I think was just another mistake on their part. (I did not accept it in case it reopened the matter.)

My suggestion is complain - ask for a copy of their complaints procedure and follow that to the energy ombudsman if necessary. Ask for [£25] compensation per complaint if they don't sort the matter out after your initial complaint and [£50 or more] if you need to take the matter to the energy ombudsman.

The important thing to stress to them is that

• The debt has been repaid.
• You do not owe any money.
• They must refer the matter back to NPower.

That's it. You don't need to enter into any further discussions.