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  • FIRST POST
    wicknwax
    MrCloud
    • #1
    • 2nd Jan 08, 12:02 PM
    MrCloud 2nd Jan 08 at 12:02 PM
    Has anyone else ordered from????

    mrcloud

    I ordered one T-shirt on the 5th December as the item stated usually despatched within 2-3 days


    I emailed on the 14th December to ask where it was and was told it should be with me by Christmas, but they couldn't promise


    I asked why does it say despatched within 2-3 days on the website and got the reply

    "Yes it does" :confused:

    I have asked a couple of times when it was actually despatched and who by and had no reply to my question, I just get told it should be with me by Christmas

    I told them I want to cancel the order and was told I need to send the item back

    Would be ok if I had actually received it

    There website states returns have to be made within 28 days of order, well what happens as I haven't received it

    How can I get my money back
    Last edited by wicknwax; 02-01-2008 at 10:08 PM. Reason: removed wed addy, don't want him getting any more customers he can rip off
Page 6
  • MrCloud
    His post was confusing as it mentioned lots of contradictory events but I am happy to help him if he identifies himself.. Despite all the postings, only four people have proven to be genuine customers with real complaints. As for ever one else - anonymous posters who have never purchased from us...I'll leave the millions of readers on this forum to make up their own mind. I certainly don' t have to justify myself to you or respond to your comments.
  • dmg24
    Unfortunately MrCloud, the majority of readers seem to be quite unimpressed with your company. This is a great shame, as other retailers have posted on MSE and been able to redeem themselves, and even gained additional sales as a result of their handling of complaints.

    You do not have to justify yourself to anonymous members of an internet community. However, you do have legal obligations to your customers. Should you be unable to fulfil these obligations, and the customer wish to take legal action, you would need to justify yourself to a court.
  • MrCloud
    And that's fair enough. Yet despite threats to the contrary no one has taken us to court and apart from the genuine customers that have been satisfied most posters on this thread (who could easily be the same person as IP addresses aren't being checked) have made wild wide ranging accusations that they haven't a hope of substantiating. Such people will be disregarded by myself and the pubic at large.
  • dmg24
    And that's fair enough. Yet despite threats to the contrary no one has taken us to court and apart from the genuine customers that have been satisfied most posters on this thread (who could easily be the same person as IP addresses aren't being checked) have made wild wide ranging accusations that they haven't a hope of substantiating. Such people will be disregarded by myself and the pubic at large.
    Originally posted by MrCloud
    I think you will find that you are wrong on the latter point.

    I was completely openminded when you started posting, and hoped that you would redeem yourself and the name of the company. Unfortunately this has not been the case.

    Many, many people use this website, and I imagine that if you searched on Google for MrCloud you would get a link to this thread. If others form the same opinion as myself and other MSEers, then this will be very unfortunate for your business.
    • Poppycat
    • By Poppycat 11th Feb 08, 12:05 PM
    • 12,624 Posts
    • 9,525 Thanks
    Poppycat
    I am sure I aint alone in this view and am careful who I use to buy goods and services.

    If I used a company for the 1st time I would check for bad feedback, granted sometime business do get bad feedback when its not deserved.

    If a business didn't answer my querier or were not prompt to supply the goods and services in a reasonable time frame I doubt I would use them again

  • reddragon
    "Yet despite threats to the contrary no one has taken us to court and apart from the genuine customers that have been satisfied most posters on this thread"

    Sigh... Mr Cloud. How do you sleep at night? How do you explain the customers that have taken you to the small claims court? Oh and you always seem to refund their money then, don't you?
    I guess the reason why no one has taken you to a higher court is the cost and time it will take to no doubt drag your sorry company through the court system.
    Customers such as myself have contacted various agencies about your company. It's in their hands. Hopefully they will act and get your company taken off the web. However if they don't, for whatever reason, former customers like myself that got no service or refund from you, will continue to post on various forums advising postential customers of yours not to do service with you.
    To say that you only have a few customers that were not happy is an understatement. Why would people have to gain from using more than one user login to post rubbish claims about your company on this site? You are seriously deluded. From my correspondence with the TSA, they said they are currently looking into claims made against you. I will make sure I chase them up to see what the current state of their investigation is. All I can hope is that the law will catch up with you in the end.
    • hollydays
    • By hollydays 11th Feb 08, 2:48 PM
    • 15,628 Posts
    • 11,420 Thanks
    hollydays
    Perhaps Mr.Cloud could explain why he didnt respond to the emails? Thats the bit I find most worrying,but lets give him a chance to answer.
    Originally posted by hollydays

    I ask again.
  • MrCloud
    We do answer emails.


    Sigh... Mr Cloud. How do you sleep at night? How do you explain the customers that have taken you to the small claims court? Oh and you always seem to refund their money then, don't you?
    I ask again:

    Please provide evidence. Not anonymous hearsay but real evidence of the involvement of the agencies you mention.....shall I hold my breath?
  • dmg24
    I think MrCloud has earned a place on this thread!
  • MrCloud
    I've no idea what you mean or how your comment relates to the purpose of this thread.
    • Former MSE Forum Manager
    • By Former MSE Forum Manager 12th Feb 08, 1:02 PM
    • 914 Posts
    • 4,472 Thanks
    Former MSE Forum Manager
    Right, i've tried to be fair with this, but it seems people are unable to be civil to each other. Therefore i am now closing this thread.
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