Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 31st May 12, 12:05 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    PLEASE READ BEFORE POSTING: Money Saving Expert / CAB pilot service
    • #1
    • 31st May 12, 12:05 PM
    PLEASE READ BEFORE POSTING: Money Saving Expert / CAB pilot service 31st May 12 at 12:05 PM
    Welcome to the Citizens Advice Bureau discussion board which aims to help people get started on selected topics.

    Post your queries in the relevant board below and a Citizens Advice representative will aim to answer your question within 2 working days.

    If you’re already receiving support and advice from your local CAB, then please continue your discussion with them rather than post on this board.

    Please be aware, this type of forum collaboration is new for MSE so it’s currently a trial. We hope it is well used, but as we’ll all be finding our feet, please be patient as it grows.

    Citzens Advice has several bureau advisers on this board, based around England & Wales, initially answering questions on four different topics:

    · dealing with debts and debt disputes – see board
    · housing benefit – see board
    · tax credits & benefits for people in work or looking for work – see board
    · your basic rights at work and redundancy problems – see board

    You’ll recognise a CAB adviser as their username will be displayed in bold purple, eg CAB Malvern Hills representative, and have a special representative signature.

    If you have a question about other topics or issues, please see if the Citizens Advice self-help website has the information you need Adviceguide. If you need more help, please contact your local bureau. You can get their details from the CAB directory. Comments on CAB services are always welcome, so please let it know what you think using its Feedback form.

    As usual, please report any inappropriate/illegal posts by clicking the Report button in the bottom right corner and don’t reply. The CAB advisers aren’t part of the MSE Forum Team and aren’t there to deal with this so please don’t contact them. This is for their sanity as much as ours!

    This board’s for help, not judgement so it’s not the place for discussion about benefits political policy.
    Last edited by Former MSE Wendy; 28-11-2012 at 4:37 PM.
Page 1
    • John_Pierpoint
    • By John_Pierpoint 8th Jun 12, 6:18 PM
    • 8,231 Posts
    • 7,383 Thanks
    John_Pierpoint
    • #2
    • 8th Jun 12, 6:18 PM
    • #2
    • 8th Jun 12, 6:18 PM
    Nice to see the first fruits from the merger?

    Should we be extra careful to say in which country the advice applies?!
    Last edited by John_Pierpoint; 08-06-2012 at 6:24 PM.
    • debt doctor
    • By debt doctor 8th Jun 12, 7:50 PM
    • 4,177 Posts
    • 5,848 Thanks
    debt doctor
    • #3
    • 8th Jun 12, 7:50 PM
    • #3
    • 8th Jun 12, 7:50 PM
    Very Interesting!

    Can only be good for forum users and the Citizens Advice Bureau.

    DD
    Debt Doctor, Debt caseworker, Citizens' Advice Bureau .
    Impartial debt advice services: Citizens Advice Bureau Find your local CAB *** National Debtline - Tel: 0808 808 4000*** BSC No. 100 ***
    • agrinnall
    • By agrinnall 8th Jun 12, 8:28 PM
    • 18,777 Posts
    • 14,486 Thanks
    agrinnall
    • #4
    • 8th Jun 12, 8:28 PM
    • #4
    • 8th Jun 12, 8:28 PM
    I'm afraid I can't see any great benefit to this board. Surely we already have boards covering any topic that is likely to be raised on here, would it not be better for the CAB reps to just monitor the boards in which they have expertise? As it is we're now going to have confusion over whether to post here or on one of the subject specific boards.

    The other issue is that we're already seeing non-CAB people answering posts, and we're seeing people who either work or volunteer for CAB but who aren't accredited reps answering. I don't really thing this propositin has been properly thought out.
  • Edinburghlass
    • #5
    • 8th Jun 12, 8:35 PM
    • #5
    • 8th Jun 12, 8:35 PM
    How about waiting to see how it pans out before suggesting it will be of no benefit to users?

    As said its something MSE are trialling and it means the official reps don't have to trawl through the myriad of threads elsewhere to be answer a question quickly.
    Martin has asked me to tell you that I'm the Board Guide of the Telephones, Reclaim Bank Charges, Silver Savers and Scotland boards which means I'm a volunteer to help the boards run smoothly and I can move and merge threads there. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com. Board guides don't deal with this. Any views are mine and not the official line of MoneySavingExpert.
    • bris
    • By bris 8th Jun 12, 9:14 PM
    • 7,108 Posts
    • 6,124 Thanks
    bris
    • #6
    • 8th Jun 12, 9:14 PM
    • #6
    • 8th Jun 12, 9:14 PM
    As said its something MSE are trialling and it means the official reps don't have to trawl through the myriad of threads elsewhere to be answer a question quickly.
    Originally posted by Edinburghlass
    So far it's not working. The answers are not coming from CAB reps so they will have to trawl through all the posts to determine which question needs to be answered. If normal members get to answer in here then it is just as well being in the consumer rights board.
    • bris
    • By bris 8th Jun 12, 9:19 PM
    • 7,108 Posts
    • 6,124 Thanks
    bris
    • #7
    • 8th Jun 12, 9:19 PM
    • #7
    • 8th Jun 12, 9:19 PM
    The timespan is also a disadvantage, if the CAB reps take 48 working hours to answer the posts, then not many are going to hang about for the reply. People come on here for quick advice, it will end up being double posted on here and the consumer rights board.
  • mynameistallulah
    • #8
    • 8th Jun 12, 9:33 PM
    • #8
    • 8th Jun 12, 9:33 PM
    The timespan is also a disadvantage, if the CAB reps take 48 working hours to answer the posts, then not many are going to hang about for the reply. People come on here for quick advice, it will end up being double posted on here and the consumer rights board.
    Originally posted by bris
    I've only just seen this board, and posted an answer before seeing this thread. I'd rather help than have someone waiting until Monday.
    • debt doctor
    • By debt doctor 8th Jun 12, 10:28 PM
    • 4,177 Posts
    • 5,848 Thanks
    debt doctor
    • #9
    • 8th Jun 12, 10:28 PM
    • #9
    • 8th Jun 12, 10:28 PM
    Maybe you should only be refered to this forum by the board guides, when answers cannot be found on the main forums ????

    I'm not sure that is right, it is a suggestion, but otherwise it will be a free for all.

    DD
    Last edited by debt doctor; 08-06-2012 at 10:35 PM.
    Debt Doctor, Debt caseworker, Citizens' Advice Bureau .
    Impartial debt advice services: Citizens Advice Bureau Find your local CAB *** National Debtline - Tel: 0808 808 4000*** BSC No. 100 ***
    • bris
    • By bris 9th Jun 12, 10:08 AM
    • 7,108 Posts
    • 6,124 Thanks
    bris
    I've only just seen this board, and posted an answer before seeing this thread. I'd rather help than have someone waiting until Monday.
    Originally posted by mynameistallulah
    Yes and it is good advice. But this is a CAB board for CAB reps and should be for official response only. The consumers rights board is there for everybody to reply, and a lot of the time the replies are wrong. The last thing the forum needs is people coming in here and getting different replies on what looks like an official CAB board. It would do the CAB more harm than good .
    Maybe you should only be referred to this forum by the board guides, when answers cannot be found on the main forums ????

    I'm not sure that is right, it is a suggestion, but otherwise it will be a free for all.

    DD
    Originally posted by debt doctor
    This is the way to go, or only official CAB reps should be able to provide the answers. How that can be enforced is the problem that would need addressed.
    Last edited by bris; 09-06-2012 at 10:10 AM.
    • LittleVoice
    • By LittleVoice 9th Jun 12, 10:18 AM
    • 8,441 Posts
    • 6,025 Thanks
    LittleVoice
    CAB covers more than consumer rights issues.
    • CHARLIE
    • By CHARLIE 9th Jun 12, 9:54 PM
    • 112 Posts
    • 102 Thanks
    CHARLIE
    Cab
    great idea
    If you go to the local CAB you often wait hours before being seen and you also have to find time to visit the local office.
    So I will vote for this thread.
    • Dreamnine
    • By Dreamnine 10th Jun 12, 7:35 PM
    • 7,882 Posts
    • 13,310 Thanks
    Dreamnine
    Something new and helpful from MSE...and I like the colour scheme
    • agrinnall
    • By agrinnall 10th Jun 12, 8:54 PM
    • 18,777 Posts
    • 14,486 Thanks
    agrinnall
    Well so far every answer given has been from a normal forum member, so are we to take it that the official CAB resposes are only made during working hours? Not great if you have an urgent question, and if a change is made to limit responses to just the reps (which might well be a good idea) then some posters might be better off starting their thread on the relevant subject board.

    There may also be a need to move some threads away from this board as they are not on one of the 4 topics described in the OP.
  • mynameistallulah
    Well so far every answer given has been from a normal forum member, so are we to take it that the official CAB resposes are only made during working hours? Not great if you have an urgent question, and if a change is made to limit responses to just the reps (which might well be a good idea) then some posters might be better off starting their thread on the relevant subject board.

    There may also be a need to move some threads away from this board as they are not on one of the 4 topics described in the OP.
    Originally posted by agrinnall
    Might be worth having some sort of "Out of Hours" message - so people know they may have a wait?
  • Edinburghlass
    Post your queries in the threads below and a Citizens Advice representative will aim to answer your question within 48 working hours.
    Martin has asked me to tell you that I'm the Board Guide of the Telephones, Reclaim Bank Charges, Silver Savers and Scotland boards which means I'm a volunteer to help the boards run smoothly and I can move and merge threads there. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com. Board guides don't deal with this. Any views are mine and not the official line of MoneySavingExpert.
  • allen35
    I apologise for replying to threads, didn't realise it was meant to be a Q&A session by CAB specialists, therefore, why, if it's advice, is it left open to other members to reply and discuss enquiries.

    With forum based advice you will always get peoples judgements within the advice given, it is a good idea that non-judgemental advice will be given to enquiries but surely once posted others shouldn't be allowed to answer.


    Most especially, newbies posting will get an answer to the query from other members and could use the advice further as given by the CAB when it may be wrong/judgemental.


    Just a thought:
    Wouldn't it be better with a message based enquiry and then the specialists can put it up on the wall when answered, then, other users will use it for their own benefit similar to a FAQ wall.
    Forums can be/are a good guide to entitlement and it is good practice to back it up with clarification from the relevant department/specialist with written confirmation to safeguard yourself.
    • wouldbeqaulitymoneysaver
    • By wouldbeqaulitymoneysaver 11th Jun 12, 4:39 AM
    • 5,607 Posts
    • 10,481 Thanks
    wouldbeqaulitymoneysaver
    Good luck and very best wishes. Maybe this is what MSE has been wanting/needing all these Years.
    *Puts my Amateur Welfare Rights Advisors Hats on*
    #TY[/B] Would be Qaulity MSE Challenge Queen.
    [B]Reading whatever books I want to the rescue!:beer[/B
    WannabeBarrister, WannabeWife, Wannabe Campaign Girl Wannabe MSE Girl #wannnabeALLmyFamilygirl
    #notbackyetIamfightingfortherighttobeMSEandFREE
  • North East Derbyshire CAB
    Hi all

    Really great to see an official Citizens Advice section on here.

    Although NEDCAB are not currently one of the pilot bureaux giving advice on here we wish our colleagues & all others involved the best in making this a real success story.

    NED-CAB
    Visit our website at www.ned-cab.org.uk or find your local CAB.

    Other non-profit debt advice services:
    National Debtline: 0808 808 4000
    Consumer Credit Counselling Service (CCCS): 0800 138 1111
    • wouldbeqaulitymoneysaver
    • By wouldbeqaulitymoneysaver 11th Jun 12, 3:43 PM
    • 5,607 Posts
    • 10,481 Thanks
    wouldbeqaulitymoneysaver
    *Stands by her MSE should have Official Welfare Rights Advocacy on these Boards* position....
    #TY[/B] Would be Qaulity MSE Challenge Queen.
    [B]Reading whatever books I want to the rescue!:beer[/B
    WannabeBarrister, WannabeWife, Wannabe Campaign Girl Wannabe MSE Girl #wannnabeALLmyFamilygirl
    #notbackyetIamfightingfortherighttobeMSEandFREE
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

384Posts Today

2,932Users online

Martin's Twitter