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    • redfox
    • By redfox 2nd Dec 17, 3:31 PM
    • 12,508Posts
    • 35,705Thanks
    redfox
    Barclays axes free Kaspersky software for account holders
    • #1
    • 2nd Dec 17, 3:31 PM
    Barclays axes free Kaspersky software for account holders 2nd Dec 17 at 3:31 PM
    Barclays has stopped offering free Kaspersky anti-virus products to its customers following an official warning about Russian security software

    http://www.bbc.co.uk/news/uk-42209489

    A spokesman for Barclays said: "Even though this new guidance isn't directed at members of the public, we have taken the decision to withdraw the offer of Kaspersky software from our customer website."

    Cynical me thinks they've quickly seized an opportunity to save a few quid.
    Last edited by redfox; 02-12-2017 at 3:34 PM.
    I'm a Board Guide on the Quick Grabbit, Food Shopping & Groceries, Shop but don't drop, Loans and Cutting Tax boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this) Any views are mine and not the official line of MoneySavingExpert.

Page 1
    • Mchambers
    • By Mchambers 2nd Dec 17, 4:25 PM
    • 504 Posts
    • 154 Thanks
    Mchambers
    • #2
    • 2nd Dec 17, 4:25 PM
    • #2
    • 2nd Dec 17, 4:25 PM
    Complain and ask for compensation.

    I am going to complain. I have recently installed the product via Barclays so why have they given me insecure software and how can I replace the software with one recommended by the bank. Should be good for laugh.
    • EachPenny
    • By EachPenny 2nd Dec 17, 4:29 PM
    • 3,308 Posts
    • 6,089 Thanks
    EachPenny
    • #3
    • 2nd Dec 17, 4:29 PM
    • #3
    • 2nd Dec 17, 4:29 PM
    Cynical me thinks they've quickly seized an opportunity to save a few quid.
    Originally posted by redfox
    This news has been coming for a while. I guess we'll find out if you are right to be cynical if they replace the offer with one using a different AV software provider.

    I hope they do, I've been waiting for them to change supplier for a very long time
    "In the future, everyone will be rich for 15 minutes"
    • Chalkius
    • By Chalkius 2nd Dec 17, 4:53 PM
    • 100 Posts
    • 51 Thanks
    Chalkius
    • #4
    • 2nd Dec 17, 4:53 PM
    • #4
    • 2nd Dec 17, 4:53 PM
    Complain and ask for compensation.

    I am going to complain. I have recently installed the product via Barclays so why have they given me insecure software and how can I replace the software with one recommended by the bank. Should be good for laugh.
    Originally posted by Mchambers

    Give it a rest you moneygrubbing twit.

    Unless you can show it's caused you a problem/loss you should get nothing.
    • unforeseen
    • By unforeseen 2nd Dec 17, 5:00 PM
    • 1,980 Posts
    • 2,496 Thanks
    unforeseen
    • #5
    • 2nd Dec 17, 5:00 PM
    • #5
    • 2nd Dec 17, 5:00 PM
    Nobody has proved its insecure

    The National Cyber Security Centre's warning is not, as they admit themselves, based on any evidence whatsoever. So it's just their hunch based on an unproven allegations from across the pond.

    Should we also stop using Symantec products because they have possibly been working with our intelligence services?
    • Gary_Dexter
    • By Gary_Dexter 2nd Dec 17, 5:15 PM
    • 179 Posts
    • 104 Thanks
    Gary_Dexter
    • #6
    • 2nd Dec 17, 5:15 PM
    • #6
    • 2nd Dec 17, 5:15 PM
    There are ZERO grounds for a complaint or compensation on a free service offered by Barclays that can be changed or withdrawn at anytime without notice.

    So don't waste your time and move on
    • EachPenny
    • By EachPenny 2nd Dec 17, 5:20 PM
    • 3,308 Posts
    • 6,089 Thanks
    EachPenny
    • #7
    • 2nd Dec 17, 5:20 PM
    • #7
    • 2nd Dec 17, 5:20 PM
    Nobody has proved its insecure
    Originally posted by unforeseen
    Nobody has proven that it was Russia that supplied the missile which killed 298 people on MH17, but for the time being I'm quite happy not booking plane tickets that take me anywhere near the same airspace.
    "In the future, everyone will be rich for 15 minutes"
    • unforeseen
    • By unforeseen 2nd Dec 17, 5:56 PM
    • 1,980 Posts
    • 2,496 Thanks
    unforeseen
    • #8
    • 2nd Dec 17, 5:56 PM
    • #8
    • 2nd Dec 17, 5:56 PM
    I suggest you stay away from Abu Dhabi as well or did you forget about Vincennes? There is absolutely no doubt there who that missile belonged to
    • EachPenny
    • By EachPenny 2nd Dec 17, 6:16 PM
    • 3,308 Posts
    • 6,089 Thanks
    EachPenny
    • #9
    • 2nd Dec 17, 6:16 PM
    • #9
    • 2nd Dec 17, 6:16 PM
    I suggest you stay away from Abu Dhabi as well or did you forget about Vincennes? There is absolutely no doubt there who that missile belonged to
    Originally posted by unforeseen
    Indeed. Which kind of proves the point. In one case there has been an admission, acceptance, apology and steps taken to reduce the chances of the same thing happening again. In the other, so far only obfuscation.
    "In the future, everyone will be rich for 15 minutes"
    • Snakey
    • By Snakey 3rd Dec 17, 12:16 PM
    • 1,006 Posts
    • 1,219 Thanks
    Snakey
    I've been using the software and was scheduled to renew at the end of this month, so their timing is unfortunate for me. I take it when they say they've stopped it for "new users" they mean that existing users cannot renew it.

    Shame, as I liked it and I don't really care if the Russians are reading my internet forum posts and gathering data from my online shopping habits. It would have been nice to get in before the lock and not have to worry about it for another twelve months or so.

    Any idea whether they'll be replacing it with anything similar? I'm guessing no, since their freebies seem to be fairly haphazard in general (not that I'm complaining, free things are nice).
    • unforeseen
    • By unforeseen 3rd Dec 17, 12:27 PM
    • 1,980 Posts
    • 2,496 Thanks
    unforeseen
    They will insist everybody uses Trusteer Rapport
    • InA
    • By InA 3rd Dec 17, 2:15 PM
    • 99 Posts
    • 292 Thanks
    InA
    I've been using the software and was scheduled to renew at the end of this month, so their timing is unfortunate for me. I take it when they say they've stopped it for "new users" they mean that existing users cannot renew it.
    Originally posted by Snakey
    The news reports are ambiguous. The wording being used is that the offer is being stopped for "new customers" or "new users", but then the BBC article was confusing because it suggested 290,000 emails were sent out to people who have used the software in the last decade.

    To my mind, a person renewing a product is an existing customer, not a new customer. I did not get the email and have some time to go before renewal. I'm hoping this means existing users will get the option to renew.

    Do let us know what happens in your case.

    I find the media furore over this to be completely unnecessary and misleading.

    1) There is zero evidence of Kaspersky having been used in the way that is being alleged. Kaspersky are actively working with authorities to find a way around the issue.

    2) Even if the Russian state could gain something from spying on individual users in UK (unlikely), what can they possibly do with your data? I would be more concerned about snooping by the Government of the country you actually live in, because they can certainly affect your civil liberties.

    3) It's naive to think the Russians are the only ones at it. If we're talking conspiracy theories, perhaps it's the case that the US / UK Governments feel they can't properly snoop on their own citizens because Kaspersky either prevents or would detect the intrusion. Home grown security companies would happily play ball with the US / UK spy agencies and would give them the back door that they want, not least because they would be governed by US or UK law.

    We already know Theresa May is anti-civil liberties and pro-snooping.

    IMO, Barclays did not need to pull this offer. People have a free choice over whether to use it or not. It would have been sufficient to include a warning for those working in Government jobs connected to our national security, but then those people should already be knowledgeable on matters of security to not require such a warning.
    Last edited by InA; 03-12-2017 at 2:20 PM.
    • Snakey
    • By Snakey 7th Dec 17, 7:23 PM
    • 1,006 Posts
    • 1,219 Thanks
    Snakey
    Do let us know what happens in your case.
    Originally posted by InA
    I got an automatic message from Kaspersky this evening saying that existing customers who came via Barclays can't renew it via Barclays, so it sounds like that's the end of that.

    (35 days left on my licence... bah. What to do next? Do I need to pay for one, or is the stuff that comes installed on Windows etc good enough to get me by?)
    • Mchambers
    • By Mchambers 7th Dec 17, 7:54 PM
    • 504 Posts
    • 154 Thanks
    Mchambers
    Barclays should be offering an alternative application to replace Kaspersky.

    Chase them and ask.
    • le loup
    • By le loup 7th Dec 17, 9:36 PM
    • 3,660 Posts
    • 3,590 Thanks
    le loup
    Windows Defender is free, is supplied with Windows, is incorporated in the operating system. Why pay?
    • Gary_Dexter
    • By Gary_Dexter 7th Dec 17, 10:49 PM
    • 179 Posts
    • 104 Thanks
    Gary_Dexter
    They're not obliged to provide an alternative.
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