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    • MSE Ryan
    • By MSE Ryan 4th Jan 17, 2:58 PM
    • 35Posts
    • 35Thanks
    MSE Ryan
    First Direct Current Account Switch Blagged Deal
    • #1
    • 4th Jan 17, 2:58 PM
    First Direct Current Account Switch Blagged Deal 4th Jan 17 at 2:58 PM
    Hi guys, we're featuring a new exclusive offer on the site that whilst perhaps not being suitable for everyone, we feel might be a good deal for some of you;
    http://www.moneysavingexpert.com/banking/compare-best-bank-accounts#firstdirect

    First Direct
    New. Free £125 cash & rated no.1 for customer service

    Newbies to First Direct* can now, via our link, get £125 to switch to it (£100 direct). It has excellent customer service – it's won every bank service poll we've ever done, with 91% of its customers rating it 'great' – only 3% said they got poor service. You also get a small £250 0% overdraft, and can open a linked 5% regular saver.

    Need-to-knows
    To get the £125 switching bonus, you need to use First Direct's switching service to fully switch and close your existing account and pay in at least £1,000 within three months of your account opening.
    Once you've made the payment, the £125 is credited to your account within 28 working days.
    This account has a £10 monthly fee, but this is waived each month you either pay in £1,000, have an average monthly balance of £1,000 or hold selected other accounts with First Direct.
    You can't get the switching bonus if you've ever held an account with First Direct before.
    First Direct shares its £75,000 UK savings safety guarantee with HSBC, so ensure you don't hold more than £75,000 across the two banks.

    You can find the rest of the need to know information via the above link.

    If you have any problems with the switching process, you can contact First Direct's account opening team on 0800 24 24 24.

    If you're still struggling, you can post on this thread, below, or reach us via direct email on: voucherhelp@moneysavingexpert.com
    MSE Ryan

    User Relations Manager
Page 5
    • ministe2003
    • By ministe2003 1st Dec 17, 9:30 AM
    • 41 Posts
    • 55 Thanks
    ministe2003
    I switched a few weeks ago from Halifax to FD and I have to say, massive mistake. I'm 30 years old and do 99.99% of my banking online, mostly through a mobile app, and FD's is absolutely dreadful. Feels like it was made in the 90s, its a huge step backwards from what I'm used to with Halifax.
    I now realise that MSE's high rating must presumably be based on their telephone service, but how often do people use that? Do people really use telephone banking? I don't, none of my friends do, my pensioner parents don't, I really can't believe there's that big a market for it.

    I will definitely be looking to switching back
    • eskbanker
    • By eskbanker 1st Dec 17, 12:53 PM
    • 5,892 Posts
    • 5,854 Thanks
    eskbanker
    I now realise that MSE's high rating must presumably be based on their telephone service
    Originally posted by ministe2003
    Assuing you're referring to the way in which First Direct repeatedly top the polls of MSE readers, these are based simply on perceptions of customer service, rather than any measure of the breadth and usability of their facilities.

    The question asked in the polls such as https://www.moneysavingexpert.com/poll/31-07-2017/how-do-you-rate-your-bank-accounts-service is "please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS" (from a simple choice of great/OK/poor) and the process is heavily skewed by the fact that roughly twice as many First Direct customers respond versus Halifax customers, which I believe is somewhat disproportional to their account base....
    • jackknight
    • By jackknight 5th Dec 17, 1:57 PM
    • 6 Posts
    • 0 Thanks
    jackknight
    Really Miffed About First Direct
    Aw I'm so miffed about First Direct. I was all set to switch to them from my current account because of their great incentives right now. They've knocked me back and the reason is so weak!

    Basically, back in 2015 (The last week in May to the first week in June) I was trying to get my head around the Martin Lewis idea of having multiple savings accounts and moving money around from one to the next and so on. I sent in an application for a First Direct account, I think at the time they were offering a £100 joining incentive. Shortly after applying in 2015 I realised that the moving savings around thing would only really be of benefit to people who had significant savings, which I do not. So I called them up, apologised, and terminated my application. I've banked with a number of different banks before but not with First Direct , and I didn't for one minute think that my application and termination would leave any kind of black mark on my record.

    However, now I actually want to transfer my account across lock, stock and barrel I'm told that as I've previously been a customer of First Direct, I don't qualify for an incentive. I spoke to a chap from there on the phone and explained that I'd applied, I'd cancelled, I'd not actually received any incentives the last time and I actually want to go ahead and have all my direct debits etc with First Direct. I said that Money Saving Expert rates them very highly indeed.

    He said that I don't qualify for incentives and I never will qualify for incentives unless they decide to change their policy, which they haven't done since they opened in 1989 he said. He said I can go ahead and open an account with them if I want, but I won't get any incentives for it and would that affect whether I wanted to join?

    I said yes, it does a bit to be honest with you. I think I'll go else where. He said fine, have a nice day.

    I'm really down hearted now. After all the good things I keep hearing on here about how great First Direct is. I make one tentative application back in 2015 and I'm now registered, for life, as a First Direct customer without receiving any kind of joining incentive!! What the actual heck?!
    Last edited by jackknight; 05-12-2017 at 1:59 PM.
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    jack-knight.graphics
    • clivep
    • By clivep 7th Dec 17, 10:52 AM
    • 221 Posts
    • 96 Thanks
    clivep
    I sent in an application for a First Direct account, I think at the time they were offering a £100 joining incentive. Shortly after applying in 2015 I realised that the moving savings around thing would only really be of benefit to people who had significant savings, which I do not. So I called them up, apologised, and terminated my application.

    I make one tentative application back in 2015 and I'm now registered, for life, as a First Direct customer without receiving any kind of joining incentive!! What the actual heck?!
    Originally posted by jackknight
    But it wasn't a tentative application was it. It was an actual application and the account was probably opened before you called them. This probably resulted in the account being closed rather than terminating your application.

    Consequently, you were a customer in the past and hence don't qualify for a switching incentive...
    "Sorry, we can only offer this to people who haven't previously held an account with us, and we reserve the right to refuse your application and extend or withdraw this offer at any time".

    As you will probably never qualify for a switching incentive from First Direct you may want to look elsewhere. Some banks offer incentives if you haven't received one from them in the past so you would be better switching to one of them instead.
    • Clojohn777
    • By Clojohn777 8th Dec 17, 4:49 PM
    • 1 Posts
    • 0 Thanks
    Clojohn777
    I switched to Halifax in the new year and got I think it was £100 but looking for a new bank as I had problems with them but will they take the money back off me if I switched again?
    • badger09
    • By badger09 8th Dec 17, 5:33 PM
    • 5,582 Posts
    • 4,894 Thanks
    badger09
    I switched to Halifax in the new year and got I think it was £100 but looking for a new bank as I had problems with them but will they take the money back off me if I switched again?
    Originally posted by Clojohn777
    Unless there was anything in the switching T&Cs about retaining the account for a specific length of time, then, no, they won't.

    What is not said in T&Cs is just as important as what is said
    I'm a supporter of dunstonh
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