Compensation for delayed flights Discussion Area

Hi,

I'm a first time poster - long time user of the site. I have tried searching the thread and looking at what I can but find myself a little confused still!

Me and my partner booked flights from Heathrow to the Seychelles last June (2012). The flights were with Ethiopian Airlines via Addis Adaba in Ethiopia. We left Heathrow as planned. On arrival in Addis we waited the 3hr.20min for our connection. During that time it was listed on the departure board but had no gate attached. We asked often of its status, what gate it was at etc but as the departure time came it's statud turned to delayed. We along with other passengers questioned staff for 30 mins ish only to be told the flight was cancelled due to underbooking. We were offered 2 nights in Addis till the next plane to the Seychelles was due. An hour or so arguing later with the rest of the passengers (as loosing 2.5 days of our trip wasn't on) they re-routed us via Dubai to the Seychelles.

We were originally due to land in the Seychelles at 15.25 on the 1st June. We eventually got there, having gone via Dubai with a long wait there, at 07.30 on 2nd June. I don't have the Dubai/Dubai-Seychelles flight tickets. All I have is my original ticket. We missed a night at our hotel, were 16hr late arriving, were offered no refreshment vouchers. Ultimately the journey began at Heathrow at 9pm on 30/05/12 and eventually got into the Seychelles at 07.30am on 02/06/12.

The site covers flights with a connection but discusses the first flight being cancelled not a connection. The flight I booked was Heathrow to the Seychelles, so it began in the UK and is eligible, but the reason for the delay is a cancelled connecting flight which was a non-UK/EU airline & airport. So should I claim a 16hr delay on the whole flight OR the cancelled flight and delay citing the journey as London -Seychelles and having a UK/EU start point? Obviously this also affects the amount of compensation as UK-Seychelles is 5000miles, Ethiopia - Seychelles 1490miles - or does it as the whole flight was booked in 1 as Heathrow to Seychelles thus it's a 5000mile flight... Confused :huh:

any help MASSIVELY appreciated

Stuart

Help someone we were delayed on a Thompson flight on 26 dec 2008 and ive just called them as I don't have any paperwork anymore and they told me they only go back 2 years. I did explain that on this website it mentioned anytime after 2005 and they stated that each airline follows different rules. Is this true or was he just fobbing me off. Also can I claim even though I don't have the paperwork anymore. Thanks in anticipation:mad: We set off from Gatwick around 9am and half way through the flight we had to turn back due to technical fault, we asked if they could carry on but they explained that it would cost too much for them to land in Tenerife and then fly out a repair crew to fix the plane so we ended up going back. We then did not fly out until 12 midnight that night, arriving in Tenerife and at our hotel about 6am the next morning.