anyone heard/used waeplus.co.uk (wae+) at all?

It looks as though the lost ISIS status it's no longer on their site...or ISIS site?

So far...

I have survived 27days so far, it all started when I wanted like most a new telly.

Most competitive rate was WAE+, Amazon would not budge on price match.

The opportunity arose, and my pennies all saved. Unaware of these and many other reviews.

2nd November 2012 I placed the order, and a few hours later after the money was withdrawn from my account I got a confirmation email.

I had chosen to pay for faster delivery and anticipated its arrival very soon, but when it came to the following week nothing!

I sent a few emails - two and received a pro forma response that the courier would be I touch about delivery..that afternoon after finding tracking for my order UPS arrived and a single delivery driver dragged my Brand new 46" TV off the back of the lorry.

It had arrived with no help from WAE+

I scheduled a handyman to come and install the TV on a wall in the living room. When he arrived he told me the tv couldn't be tested or installed as there were no adapters and I didn't have any. He only charged me the call out charge £40, as he had travelled quite far, but the TV wasn't installed just in case it needed to be returned.

I reviewed the description, which has now been conveniently removed now. But I have screenshot.

As I thought, EU model that comes with adapters for use in UK.

No problem I thought .. Just contact WAE+ and they'll send one...must of been an oversight. But after many fast response requests on their own site, many emails and still nothing. I had my first WAE+ meltdown.

I suffer with Autism Spectrum Disorder and mobility issues on top of depression, anxiety and by the 20th Nov 2012, I was exhausted, adrenaline deficient and suffered communication shutdown or non-verbal stress...no longer able to speak! Mutism!

I employ a carer for support, I pay her £8.50 plus travel. Not on her regular schedule, I emailed and asked her to come over to call WAE+, and explain...after 20mins on hold as well as being 1st in line for next customer service agent. She explain my disability and the fact I could not speak, and asked why no responses had been received in over 2 weeks, 'oh, there must be a backlog' was all that was said. She requested an email to management, which surprise was supplied.

I wrote to the email address provided management@WAEplus.com and Justina Richards a managers name my PA was given.

A day later, an email response stated that my order from fast response for an adapter had been received and was being sent either that day or next? By Royal Mail to date still nothing.

So still unable to speak or call them, I again emailed this week. Again no response...so went scouting for answers, reviews anything to see if there was/is a pattern in the companies behaviour. Sadly, BIG YES.

Google search brought up terms like
WAE+ - Scam,
WAE+ - legit
or WAE+ - Trading Standards.
And so many poor reviews.

Seriously, worried I was being lumbered with a lemon TV, I contacted trading standards, who sent me to CAB and I was told to file a complaint with them and advised of my rights as a Registered Disabled Adult & Consumer Rights.

I wrote a very stern email complaint, included trading standards and the template given to me by CAB, explaining again my disability and what their avoidance was causing.

So what did they do? email me, apologise, NO?.....

they setup a collection via UPS on 29th Nov 2012, which I only found out via a cc'd email from UPS. Then a hermes email about package being sent by Ben Slater...I didn't know any Ben Slater?

Then yesterday when it was decided it would be best if I were admitted to hospital to get some rest, treatment and possibly a throat exam, tests to see if I would be permanently mute.

So I emailed UPS, and WAE+ to advise them of this. UPS told my support they could not cancel an account holders request. So, we emailed CEO and explained as of 18:19hrs last evening UPS was cancelled and sincerely apologised, and agreed WAE+ was being unreasonable.

This morning WAE+ emailed and said an adapter was being sent as of today...really left hand has no idea what right hand is doing!

Now armed with both CEO & Co Founders emails...I sent my reply, expressing my disappointment with WAE+ and the entire experience. Also, about how I felt they had treated me differently, no respected, or concern I had difficulty in contacting them or expressing myself.

A mention of their mission statement and broken customer promise of responding to email within 24hrs.

In my email I placed a link from EQUALITY Commission on how they could adapt their services to comply with regulation. Restated my consumer rights that I would not be able to test or instal tv until I returned from hospital 21st Dec 2012.

I requested the following:

Please could you tell me what steps you have taken to meet your legal duty and reasonable adjustments for disabled people in relation to services to the public.

Could you also tell me what steps you will agree to take to put right the problems I experienced.

Then this arrived.....:mad:

From: [text removed by MSE Forum Team]
Date: 29 November 2012 11:35:00 GMT
To: "Claire Will" <claire.will@xxxxx.xxx.com>
Subject: Re: Formal Complaint: Re: return - please advise by email that this collection has been cancelled

Latest mail from her is completely unfounded and is being taken up by management has has no reliance and is being completely unreasonable

*************************************************

So in their last email they prove they have no respect for customers who experience something beyond their control, they have and do demeaned, ridiculed customers like me on internal emails to colleagues.

So very, very angry. Very very disappointed!

If they had collected my TV today, what chance would I have had of a refund? According to reviews, not a chance.
Then they would have compounded the frustrating experience by sending an adapter, which is due for delivery today?

In all of this, there has NEVER been an apology, no email explaining how they expect to put things right, not even a suggestion of where to find a suitable adapter. All which would have been satisfactory in this situation ..... providing the TV is not faulty!

I'll keep all posted.

If planning to place an order, DON'T IT'S NOT WORTH IT! They're unprofessional, actively circumvent your consumer rights and discriminate against customers who experience something beyond their control.

Your protected under Section 75 as your purchase is clearly over £100, and your credit card company are equally liable if things go wrong.

The contract between you and WAE+ is a binding one.

Try the email contacts in my post.