Quidco Question and Answers

Hello Everybody,

I am very sorry for the late return. I’m sure you all heard that yet again we won ‘Cashback site of the year’ at the annual Consumer Moneyfacts Awards, this is two years in a row, and as the award has only been available for those two years, the office has been buzzing!

I hope to answer all of your questions below.

@smallblueplanet I’m sorry you’re having this issue, I can certainly take a closer look into it, please raise a ticket here, selecting “my question is not covered above” and at the start of your message please put ‘FAO Leanne’ then I will happily take a closer look and investigate for you myself.

@man706 Unfortunately I cannot raise a ticket on your behalf, but I will be more than happy to take a look into this for you. Can you please use the same method as above and I will chase this for you.

@Nine_Lives if you find that there is a link or voucher code not working, then please use the links provided on the retailers page to report this, as there maybe times, such as this, when I am unable to report these for you. As for the problems you’ve been having with the app, this does seem strange, I myself have an S3 and have experienced no problems of late, but as we are probably in two very different areas of the country and on different networks, I would be unsure if this was a signal area.

@BRUCE225 All of the rates that are live or have ever been live with us, are recorded on our system. We are able to enter the date of purchase and it will show us exactly what rates were available at that time, this is how we can be sure that your purchase will have tracked at the appropriate amount. If we find that there has been an error then we are always happy to get this amount amended.

@prowla As you may be aware, claims can take a little longer than transactions, and our administration manager will be looking into this for you. If you would like me to take a closer look and update you in a ticket, then please use the above mentioned method and I will do so.

@voodoo85 I’m really sorry but I can’t look at your individual claims, but my team will be more than happy to check into all of your claims if you raise a ticket here under “my question is not covered above”.

@allan1954 I believe a message was sent to you today, but if not, then please take the above advice and raise a ticket for my team to investigate.

@JethroUK I’m sorry to hear these have been declined, but we do pay out millions of pounds each year in cashback, so there are a great number of people getting paid to shop. If these are declined transactions then we will happily challenge the retailers decision, just raise a declined cashback claim for this.

@Thrifty Ruby Unfortunately you do have to have been logged into your Quidco account and gone through the link to be able to claim cashback. The reason for this is that the retailer pays us for referring you and we pass this commission on as ‘cashback’. If no referral is made, then no commission is paid and we have nothing to pass on. As above, if you have a query regarding your cashback you can always raise a ticket and have us look into it, alternatively, if you have a declined transaction you can raise a decline cashback claim and we will challenge the retailer’s decision. As for how to clear cookies, @Nine_Lives is right, you can go to google and search for it (there are even helpful videos on youtube) or you can look at our help pages which have step by step guides, although if it’s your first time doing so, I would imagine a video might be easier.

Again, I am very sorry about the delay in responding, hopefully the snow and resulting flu will not stand in my way of getting back next week!

Many thanks,

Leanne

I'm still waiting on a £110 cashback claim from December 2011 and I have no idea how to contact quidco.
Should I raise a ticket saying 'My question is not covered above'? The last time I was contacted was in November, and I'm concerned over how long this is taking.

Thanks