Ryanair cabin baggage fine
misswoosie
Posts: 72 Forumite
We travelled from NCL to AGP in June. Paid for 1 checked bag. At NCL, both at the check in desk and on entering the boarding gate lounge my husband was asked to put his cabin bag into the bag sizer frame. No problem.No warning re return flight. Nothing. Outgoing the plane was about 80% full and the overhead lockers so full that we had to put his bag about 6 rows in front of us.
On return, he wasn't asked to put his bag into the gauge at check in, and in fact I don't know if there was one there. As we approached the gate there were 2 women working there. One seated behind a desk and the other taking boarding cards. The woman seated peered out from behind her desk and then said something to the other woman. As we got to her she asked my husband to put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front. The woman seated said something to her and she shrugged, but then the other woman again spoke to her and she then told us the bag was too big to go in the cabin. We replied that the bag had been fine coming out and that this sizer was completely different from the one at Newcastle. She didn't care. I stated that if a bag came out in the cabin surely you can't say it can't go back . She replied "I can do what I want". I was getting a little upset by this point so my husband asked what the solution was? Was it possible for her to put the bag in the hold ? She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so ....... " and another shrug. My husband asked how we could get the bag home to which she replied that we would have to pay the Euro50 fine and then the bag could go in the cabin. My husband told her that he wasn't paying for the bag to go in the cabin when she'd just said it was too big! Eventually she proceeded to tag the bag and it went in the hold after we'd paid the fine. When we got onto the plane it was about 60% full and the overhead cabin above us was completely empty. As we were going through all of this carry on there was a lady and her daughter sitting waiting for a wheelchair to board the plane and they both had bags that exceeded the depth measurement, however we watched and they boarded the plane and their bags went on the overhead locker. Similarly, when we landed and the lockers were opened, lots of bags were over the depth measurement. We've filled in the online form (not really a complaint form but no other way of contacting them which I never like as you have no record on an online form) and (very briefly due to the 1000 character limit!) explained the use of different sizers, said that if we had been told at NCL that the sizer was different at Malaga then we could have checked the bag in online coming back for £30 and asked why the policy wasn't applied consistently. Ryanair replied via a "no reply" email and reiterated their cabin bag dimensions but failed to answer regarding the use of different bag sizers or the inconsistency of the application of their policies. We've written a letter to them addressing this. Doubt we'll get very far, but wondered if others had had the same problem and wanted to give people a "heads up". Oh, and by the way we were allocated seats 15 rows apart even on the 60% full return flight and paid for one seat that was free next to one of the allocated ones. We only booked out flights about 2 weeks before we flew and at some point I received an email from them saying "Check your cabin bags into the hold for £10". When I clicked on the link it took me to my booking , but no sign of any option to pay £10 to check a cabin bag into the hold. They say online that their policy is that only the first 90 cabin bags will be allowed into the cabin and then the rest will go in the hold for free, but not sure if this is actually happening and instead they're randomly selecting some oversize bags and charging to put them in the hold. We were one of the last to board the plane at Malaga.
On return, he wasn't asked to put his bag into the gauge at check in, and in fact I don't know if there was one there. As we approached the gate there were 2 women working there. One seated behind a desk and the other taking boarding cards. The woman seated peered out from behind her desk and then said something to the other woman. As we got to her she asked my husband to put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front. The woman seated said something to her and she shrugged, but then the other woman again spoke to her and she then told us the bag was too big to go in the cabin. We replied that the bag had been fine coming out and that this sizer was completely different from the one at Newcastle. She didn't care. I stated that if a bag came out in the cabin surely you can't say it can't go back . She replied "I can do what I want". I was getting a little upset by this point so my husband asked what the solution was? Was it possible for her to put the bag in the hold ? She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so ....... " and another shrug. My husband asked how we could get the bag home to which she replied that we would have to pay the Euro50 fine and then the bag could go in the cabin. My husband told her that he wasn't paying for the bag to go in the cabin when she'd just said it was too big! Eventually she proceeded to tag the bag and it went in the hold after we'd paid the fine. When we got onto the plane it was about 60% full and the overhead cabin above us was completely empty. As we were going through all of this carry on there was a lady and her daughter sitting waiting for a wheelchair to board the plane and they both had bags that exceeded the depth measurement, however we watched and they boarded the plane and their bags went on the overhead locker. Similarly, when we landed and the lockers were opened, lots of bags were over the depth measurement. We've filled in the online form (not really a complaint form but no other way of contacting them which I never like as you have no record on an online form) and (very briefly due to the 1000 character limit!) explained the use of different sizers, said that if we had been told at NCL that the sizer was different at Malaga then we could have checked the bag in online coming back for £30 and asked why the policy wasn't applied consistently. Ryanair replied via a "no reply" email and reiterated their cabin bag dimensions but failed to answer regarding the use of different bag sizers or the inconsistency of the application of their policies. We've written a letter to them addressing this. Doubt we'll get very far, but wondered if others had had the same problem and wanted to give people a "heads up". Oh, and by the way we were allocated seats 15 rows apart even on the 60% full return flight and paid for one seat that was free next to one of the allocated ones. We only booked out flights about 2 weeks before we flew and at some point I received an email from them saying "Check your cabin bags into the hold for £10". When I clicked on the link it took me to my booking , but no sign of any option to pay £10 to check a cabin bag into the hold. They say online that their policy is that only the first 90 cabin bags will be allowed into the cabin and then the rest will go in the hold for free, but not sure if this is actually happening and instead they're randomly selecting some oversize bags and charging to put them in the hold. We were one of the last to board the plane at Malaga.
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Comments
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Paragraph of the day!
Are you saying you didn't comply with the rules but got away with it initially?0 -
So was your bag oversized or not? That's really all that matters as far as who was in the right.0
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Dreadfully sorry I didn't divide into more paragraphs but then most people on here aren't using paragraphs correctly. 2 sentences divided by a gap doth not 2 paragraphs make, but hey, it's a forum for heavens sake. Why make such a patronising comment?
Seems the bag size was fine going out but not on return because the bag sizer at Malaga was smaller than the one at Newcastle. Ryanair staff didn't measure the bag so they probably have no idea either. Maybe we should have insisted that they did that before paying the fine. We didn't know which sizer corresponded to the online dimensions. Have Ryanair recently made a change to their hand baggage size allowance?0 -
If you want people to help, you need to make it easy for them. Paragraphs exist for a reason.
I looked at your post and thought "Forget it".0 -
So, was the bag over the size that Ryanair allow?The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
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so now you resort to swearing at me.
Would you have done that if I was male?
If you think that patronisation encourages people you're wrong.0 -
misswoosie wrote: »so now you resort to swearing at me.
Would you have done that if I was male?
If you think that patronisation encourages people you're wrong.
No one has sworn at you.
I doubt anyone cares what sex you are.
Given your responses, it is reasonable to assume your bag was oversize and you're being irrational.0 -
At NCL, both at the check in desk and on entering the boarding gate lounge . . . cabin bag into the bag sizer frame. No problem., , , put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front.
Sounds like a scam to me.after we'd paid the fine.0 -
She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so
Ryanair's current restrictions have been in place since at least March 2017:One cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms may be carried per passenger
It's still not clear to me whether your bag was oversized or not - Did you measure and weigh the bag at any point before or after your flight?A witty saying proves nothing0 -
Hi. Sorry to hear of your experience. I can only say that having travelled about 4 times each year with Ryanair since 2003, the sizer (luggage gauge) they use looks the same to me at the domestic end and the international end. I have used them mainly for Spain, but have flown to Poland lots and also Hungary once.
I tried looking on YouTube for some videos to see if they were different but I couldn't see any.
At Glasgow Prestwick Airport not only do they have a luggage gauge but also a set of digital scales that they make passengers place their bag on. I think that is a disgrace as I have never saw the scales at any other departure gate.
I really hope you get somewhere with the complaint and maybe you could let me know. From past experience the gate staff (Swissport or Menzies Aviation) won't budge.
When I was flying home from Malaga Airport in December last year and was concerned my hold-all was too heavy, the passenger in front of me told me "that they won't bother with you as they have got all their fines (made their money) from people flying during the summer months"
Well nothing did happen to me.
Sorry this was not much advice about your situation. It's a bad end to a trip when you have to part with cash especially when you literally have no choice in order to get home.
The airlines are making it harder and harder to avoid extras. You think you are one step ahead of them and something else changes.0
This discussion has been closed.
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