MSE Poll: How do you rate your broadband provider?

Former_MSE_Sam_M · 18 July 2017 at 3:51PM

Poll started 18 July 2017

How do you rate your broadband provider?

We can tell you which the cheapest providers are, but to find out if their customer service is any good, we need your help.

Please rate your BROADBAND provider on customer service (not price) over the past SIX MONTHS.

Switched broadband recently? Rate the provider you were with the longest over the last SIX MONTHS.

Click here to vote in the poll

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply.

Thanks!

[purplesignup][/purplesignup]

Wizard_of_Id · 18 July 2017 at 8:54PM

Where is the option for not having to contact customer services?

Tipsntreats · 20 July 2017 at 8:07PM

Never had a problem.
Surprised at the results.

Vickimichelle · 25 July 2017 at 2:40AM

We're with BT & I can't complain about the speed or reliability. The wi fi range is nothing like they state though so that would be my only complaint. :j

I've been with Sky recently & it was crap, same with Talk Talk. :mad:

Unfortunately we can't get Virgin here. :cool:

Honda2ner · 26 July 2017 at 7:47PM

Why does the latest MSE email state that Talk Talk came last in the broadband customer satisfaction poll with 40% rating it as poor? Origin got 68% poor...

Could it be that because MSE recommended Origin even though they are absolutely awful they are just lying to cover up their mess or are they just no good at maths? Either way it's not a good look.

How about correcting the obvious mistake and telling the truth about how MSE mistakenly recommended an awful company.

Pyxis · 29 July 2017 at 6:21PM

When I click on the link, I get the Poll for your main way of spending when abroad.

In fact, I get that Poll when I click on other Poll threads, too! :huh:

seven-day-weekend · 29 July 2017 at 8:56PM

Pyxis wrote: »

When I click on the link, I get the Poll for your main way of spending when abroad.

In fact, I get that Poll when I click on other Poll threads, too! :huh:

Me too....... .

Pyxis · 29 July 2017 at 9:37PM

seven-day-weekend wrote: »

Me too....... .

I thought I was going bonkers!

Perhaps the Poll had closed but they didn't say so?

winnoch · 7 August 2017 at 9:50PM

I'm surprised that Plusnet keep doing to so well in these polls. I've been with them for 2 years and consistently find them to be poor in most, but not all aspects of their service.

Positives;
Helpful UK call centre WHEN you get through to them.
Broadband speed as advertised for me
Never had a problem with the phone line

Negatives;
Virtually never a month goes by without some BB issue; either drop-outs or service down or router issues.

Atrocious waiting times. I've probably had to call plusnet 10 times+ since joining them. I've called at all times of the day and night and NEVER been on hold for less than 30 minutes, with a maximum wait time of 1 hour 30 mins :eek: Every time I get the same excuse from the call handler that this is unusual and they've had a recent increase in customers so are playing catch-up training more staff urgently. I swear this is a stock response as I get a variant of it every time I complain about the wait times.:(

To be honest, I could probably forgive the ropey and intermittent broadband connection if I could just get through to the fekers. I never want to wait longer than 5 mins on hold for any utility. I'm sorry, but short of an international disaster, anything longer is unacceptable. Over an hour makes me want to screeeeeeeeeeeeeeeeeeeeeeeeeeam.:mad:

Pyxis · 8 August 2017 at 6:06AM

I've been with Plusnet three years, and for me, the Yorkshire Call centre was the deciding point, as previously I'd had so much trouble with call centres based abroad.

Yes, I've had a lot of drop-outs in the last 6months, but that could be because the router needs replacing. My first was one was replaced free of charge after 18months.

By the way, I still can't get to the Poll from the link. When I click on it, it takes me to a Poll about mental health and debts.

unforeseen · 8 August 2017 at 7:06AM

I now get a poll on mental health

MSE Poll: How do you rate your broadband provider?

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