Working Tax credit EEA Help
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underpressure2012
Posts: 8 Forumite
Hi , I have been a lurker on here for many years and after all the useful advice and information i have found have decided to post.
I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
I know this is really long and complex I just hope someone can help.
Regards
Underpressure Hi , I have been a lurker on here for many years and after all the useful advice and information i have found have decided to post.
I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
I know this is really long and complex I just hope someone can help.
Regards
Underpressure
I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
I know this is really long and complex I just hope someone can help.
Regards
Underpressure Hi , I have been a lurker on here for many years and after all the useful advice and information i have found have decided to post.
I have been in receipt of tax credits since february 2011.I will give you some background info about my situation , I am married and a british citizen, my husband is from Turkey and been living in the Uk since feb 2008.I currently work over the 30hours a week and im 26 years old.My husband Currently does not work.
When i origionally applied for working tax credits I filled in the form i advised that my husband was under immigration control and that he was Turkish citizen had no recourse to public funds.
I was advised that I was still entitled to the second adult element as my husband was from Turkey and they had a social economic agreement with the Uk.All was fine and i was recieving my tax credits weekly with no issues.I renewed my tax credits in 2011 with no issues and when i changed jobs i informed them of my change in nov 11.I again had no issues and again i always advised my husband was a turkish citizen with no recourse to public funds but was always told the same thing that my husband was entitled.
All was fine until suddenly in April this year my tax credits stopped and i could not get any information from the working tax credit office , after many phone calls and complaints about the lack of communication was advised they had been suspended as they were investigating my husbands immigration status.
I waited and waited with no information and every time i called the contact centre no staff there could offer me any advice accept that it was being dealt with by the complex case team.After many complaints i eventually got a letter that advised that due tro a change in law in nov 11 my husband was no longer entitled and we would not get the second adult element of wtc.I was ok with that and accepted that circumstances change .However that meant an overpayment of over £1000 had occured but i was advised by the inhouse complaints manager that as they had checked on teh forms i had completed i had advised them of the fact my husband was a Turksih citizen that It was there error and that they would not be seeking this overpayment back.
All was fine or so i thought.After many weeks again of long phonecalls everyone escalated as no one in contact centre could handle my case all they did was pass my query on to the complex case team.All i wanted to know was how much i would be entitled to and when i would get any payment.I was advised over the telephone that i would get around £150 a month but paid manually as it was done by the complex case team and after issue it could take 7 to 10 working days.So again i thought ok i now know what is going on .However i have recieved two payments of this and the time it was suspended i never got any money or backdated.I asked the reason for this and after many different ppl and managers tried to explain i had a different answer each time , i asked for confirmation in writing which i never got just an EEA renewal.
I called up the contact centre and renewed end of June, they advised me i probably had a big underpayment.That was weeks ago and then i got a letter the other day informing me that i had been overpaid by over £1000 for the period i had been told was there error.I called up the contact centre yesterday to be told that they didnt know what to do but would send to complex case team and a complaint.
Also aI applied for housing benefit as I had been on ssp for a few months (not exceeding the time limit for WTC).They advised me that as i was recieving £68.08 per week i would only get £22.15 housing benefit.I advised them that this was not the case and that I was not in receipt of that and hadnt been since april.They advised me that , that was what was on the DWP system .They aslo asked for confirmation then of this and i explained my situation and that i had asked for this in writing many times from the WTC and all i ever recieve is my old entitelement and every time i call they tell me its still on there system that i get that amount.Ive spoke to alot of managers and complained countless times and i still never recieve the correct info in writing so i can show the council this.Now the council have reffered my case to court and its up on the 10th of august(i have a lawyer representing me ).
Also when i spoke to a manager at the call centre yesterday he advised me my payments had been suspended again and he did not know why.
So basically I am at my whits end as everyday i spend on the phone for hours trying to sort this issue out and im currently Ill with anxiety which is not helping .
I think im looking for any information anyone can offer as I am at a loss now on what to do.In all honesty Im tired and so stressed , i cry on a daily basis with regards to this.
I know this is really long and complex I just hope someone can help.
Regards
Underpressure
0
Comments
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I'm hoping someone can help me. I was underpaid tax credits for last year (£2,100) and have been overpaid so far this year whilst getting provisional payments (£900). I have since renewed my claim and was expecting that the overpayment for the current year would be deducted from the underpayment for last year and that I would be given the difference (for last year) in a lump sum (£1,200). However, I have just found out that I will be receiving the balance in four weekly payments spread over the rest of the year. As it is from an underpayment of the last tax year, I thought I would be entitled to the full balance now in a lump sum? Is this not right?0
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Hi Underpressure2012
We would recommend that you attend your local CAB/Welfare rights advice centre and seek help from a benefits specialist with this issue as the rules regarding Benefits and people from abroad can be overly complex. You can find your local CAB by entering your post code on http://www.adviceguide.org.uk/england/about_this_site/get_advice.htm
If this is not possible then there is an organisation called TAX AID that can help people with Tax Credit Problems.
They have a telephone helpline and client advice service. For advice or an appointment, call the Tax Aid Helpline on 0345 120 3779 between 10am and 12 midday, Monday to Friday.
Alternatively you can access their website at www.taxaid.org.uk
Kind Regards
Birmingham CAB“Official CAB Representative
I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"0 -
Hi syllabub12
Firstly you should discuss this matter with the tax credit helpline The helpline number is 0345 300 3900 (textphone 0345 300 3909).
If this cannot be resolved then you can find help from Tax Aid on their website at http://taxaid.org.uk/situations/struggling-to-cope/dealing-with-tax-credits-problems
They also have a telephone helpline and client advice service. For advice or an appointment, call the Tax Aid Helpline on 0345 120 3779 between 10am and 12 midday, Monday to Friday.
You may also find more information at http://www.adviceguide.org.uk/england/benefits_e/benefits_benefits_introduction_ew/problems_with_benefits_and_tax_credits.htm
which gives you information about problems with Tax Credit claims and challenging decisions.
Kind regards
Birmingham CAB“Official CAB Representative
I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"0
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