Enough is enough, please help me to track down Worldstores.co.uk, Bedroomworld.co.uk

It appears that the problems this company causes is still ongoing and not resolved. My Mother (85) was to receive a new waterproof mattress (Use your imagination) last Tuesday.
We had 2 emails and a text on the day of delivery to say it was being delivered. Her old wet mattress was disposed of the morning the new one was due to arrive. Guess what? It did not arrive! After 5 phone calls (on average a 25 minute wait) and several computer generated emails we had spoken to no one! We even had an email asking for a rating on the service that had been completed!! I cannot find any human to talk to at this company and all emails are Do not reply! Even this morning i have held onto a so called customer service line for an hour and no one answers! MY ADVICE DO NOT BUY FROM THEM. My mother is having to sleep in her chair!!! Anyone found a contact number yet? The one listed a few months ago has been shut down.

02/03/2016 I placed an order under order for 1 Yoga Light Mango TV Unit for delivery on Saturday 05 March.

However, the sales advisor Alisha processed 2 units. I queried the price and she advised this was an error and she would arrange for the additional unit to be credited. I checked the progress of the order to find that the total order had been refunded and that there was no pending delivery.

On Friday 04/03/2016 I called and spoke to the sales advisor who assured me that he could process the order and that by placing the order before 12.00 would still be able to have my delivery as planned. I queried the price charged as the original TV unit was £209.99 and the delivery was £19.99 however, he charged £219.99 and £24.99 respectively. This difference was to be refunded

04/03/2016 at 17.53 I received a text to say the order was not going to be delivered and that I will be contacted next working day when the order would be rescheduled.

Monday 07/03/2016 at 16.31 I received a further text and an email to stating that my delivery would take place on 08/03/2016 between 07.00 and 8.00pm. On 07/03/2016 I tried several times to get through on the telephone as the I was at work (and would not be able to receive the delivery) was kept on hold for nearly 40 mins without success and tried again on several other occasions and eventually got through and started to explain the situation for the operator to then hang up!.

This prompted my comments on their web site. The text message on 07/03/2016 confirmed that I would receive another text from the delivery man with a 1 hr window. I finished work at 4.00 and up to that point had not heard anything so assumed that the delivery had yet to happen only to find my back garden gate wide open and a wet box left on the patio in the pouring rain which was my TV Unit. No amused. When opening the packaging the TV unit delivered was the wrong one and I have now got to wait for an update when the correct unit can be delivered and the wrong one collected and likely on different dates and times!

So I have paid £411.98 instead of £225.98, refunded £411.98 , recharged £244.98 instead of £225.98 refunded £19.00 and delivered the wrong goods.

So I guess thus far I have paid out for something not yet received and wasted time hanging on the phone so all in all not a good customer journey or experience. What a shambles!
My order was then due to be dispatched 11/03/16 despite requesting 12/03/2016. No notice or text. Had an email 16.35 saying order would be delivered at 18.15. 19.59 the order was delivered :mad:
It is not withstanding that I cannot trust everything that has been said in each email from whoever is next in line to offer their “sincere apology” as any promises, schedules etc are not adhered to and have been false to say the least.

Frankly, this order has been a total shambles from the start and the customer service (or lack of it in this instance) in response to my concerns have not been addressed. I have counted the amount of emails that have gone back and forth in this regard and the at the last count were 18! and all I wanted with the right goods that I had paid for. Simple enough you would think.
I will not be ordering from them ever again and everyone I have spoken to have also told them to avoid

Ordered outdoor furniture for a wedding party - discussed the delivery date with someone over the phone, husband changed plans to be working closer to home. Received a text on the morning of the delivery that it would not be happening.
When I contacted Worldstores I was told that due to an "IT" issue it looked like the order hadn't gone through to the supplier properly and so there wouldn't be a delivery today. I explained what i wanted the delivery for and asked them to deliver tomorrow (my phonecall was 11am so plenty of time to put something into place), they told me that they can't do that and can't deliver for at least another three days. I explained that they could do that if they wanted to but they were choosing not to satisfy their customer, i asked to speak to a manager who refused saying there was nothing more he could do.
It's outrageous, we ordered with them because they could deliver in time.
False promises, terrible customer service.

Had a similar experience - Worldstores is the worse retailer I have ever dealt with and the most useless. Alex Batey - one of the assistant managers at Worldstores said he would deal with my complaint after I ordered a bed frame which was not as listed on the website, so I returned it. Over a month later and they still have not refunded my money. No one in customer services picks up the phone until you're about 40 minutes into the call. The customer service team is useless, they say the right things but never deliver and still have not returned my money.

I am know reporting them to Trading standards in hopes of finally getting my money refunded.

Not sure how they still operate with the rubbish customer service they have or why more people haven't complained about their earful experience.

My advice would be to avoid this company and all their partner companies altogether, its not worth the hassle.