0844 with no costwarning
shoi
Posts: 166
Forumite
in Phones & TV
I came across a company who seem only to have an 0844 number, and nowhere have I spotted the yadda about calls cost £1M per minute etc. Is this illegal, and who is the appropriate policeman and will they do anything?
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I came across a company who seem only to have an 0844 number, and nowhere have I spotted the yadda about calls cost £1M per minute etc. Is this illegal, and who is the appropriate policeman and will they do anything?
0844 are up to 5p per minute fixed costI started with nothing and I am proud to say I still have most of it left.0 -
I came across a company who seem only to have an 0844 number, and nowhere have I spotted the yadda about calls cost £1M per minute etc. Is this illegal, and who is the appropriate policeman and will they do anything?
If a company only has an 0844 number, then in my opinion they deserve everything they get. And in this instance, let's hope it is sweet FA!"There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0 -
0844 are up to 5p per minute fixed cost:exclamati Error: The filename, directory name, or volume label syntax is incorrect. :doh:0
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I came across a company who seem only to have an 0844 number, and nowhere have I spotted the yadda about calls cost £1M per minute etc. Is this illegal, and who is the appropriate policeman and will they do anything?
Unfortunately, the premium rate regulator PhonepayPlus doesn't get involved with 084 numbers, only the higher cost 087, 09 and 118 services.
You can report the lack of charge information to the ASA. They're fairly toothless but do occasionally issue warnings to companies about this kind of thing when prompted.0844 are up to 5p per minute fixed cost0 -
I came across a company who seem only to have an 0844 number, and nowhere have I spotted the yadda about calls cost £1M per minute etc. Is this illegal, and who is the appropriate policeman and will they do anything?
http://web.archive.org/web/20160203040506/http://www.ukcalling.info/industry
https://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Chargeable-08-numbers-General.aspx
Breaches of the regulations can be reported to ASA.
Additionally, other regulations ban the use of 084, 087 and 09 numbers for various purposes.
BIS regulations cover retailers, traders and passenger transport companies. Since 13 June 2014 they must use numbers starting 01, 02, 03 or 080 for post-sales enquiries. Breaches can be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.
The FCA has since extended the regulations to cover banks, card companies and insurers. Since 26 October 2015 they must use numbers starting 01, 02, 03 or 080 for contact by existing customers. Breaches can be reported to the FCA.0 -
Thanks Ian011 - let's see what the ASA do.
I note my villainous GP have finally reverted to a geo number - it was a bit much when they were uncontactable from overseas (on 0847...).0 -
I see that avios.com (the former Air Miles) uses a ripoff 0844 number on at least one of its pages without any indication of the cost of doing so.
http://www.avios.com/gb/en_gb/spend/spend-avios-on-holidays?from=SpendNav
It's not clear whether they are relying on an obscure exemption clause in the regulations. (The number shows up whether logged in or not.)
Luckily https://www.saynoto0870.com provides landline alternatives.0 -
Well this is all very good to know had been researching the cost of 0844 as I have to call one which also does not advertise the rate and there is no alternative listed I can find.I started with nothing and I am proud to say I still have most of it left.0
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You can use http://www.saynoto0870.com/search.php
It will give you alternative landline numbers.0 -
I see that avios.com (the former Air Miles) uses a ripoff 0844 number on at least one of its pages without any indication of the cost of doing so.
http://www.avios.com/gb/en_gb/spend/spend-avios-on-holidays?from=SpendNav
It's not clear whether they are relying on an obscure exemption clause in the regulations. (The number shows up whether logged in or not.)
Various regulations ban the usage of these numbers for contact by existing customers in most sectors. Regulations from BIS cover retailers, traders and passenger transport companies. Regulations from the FCA cover banks, card companies and insurers. Government departments and public services are covered by Cabinet Office guidance. NHS bodies are covered by Directions issued by the Department of Health. GP practices are covered by amendments to their practice 'GMS' and 'PMS' contracts.
There no regulations (yet!) for gambling, package travel, property rental, and roundsmen on a regular delivery route. However, they would be foolish to ignore which way the wind is blowing.
These numbers are permitted for sales lines and pre-sales enquiry lines but their usage for these purposes is a well-known 'sales prevention technique'.
In the main, usage of 084 and 087 numbers is on the way out.
See also:
http://forums.moneysavingexpert.com/showthread.php?t=54377630
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