POPLA unsuccessful, what now?

So got my POPLA decision today and was unsuccessful also im still waiting for reply from Parking Eye on other PCN, appeal was made on 21.04 and still no answer from Parking Eye. What to do now? I did send them a letter but no answer.
POPLA decision
DecisionUnsuccessful
Assessor NameEsther Sargeant
Assessor summary of operator case
The operator issued a Parking Charge Notice (PCN) because the motorist did not gain the appropriate permit or authorisation.

Assessor summary of your case
The appellant states every time they enter the car park, they have to enter the vehicle registration into the system inside the building in order to park free of charge. The appellant states the system was not working for two weeks, so they were unable to enter their vehicle registration. The appellant states one of their parking charges has been cancelled.

Assessor supporting rational for decision
The terms and conditions of the site state: “Permit Holders Only…Cambridge House & Sovereign House visitors must enter their full, correct vehicle registration into the terminal at Cambridge House or Sovereign House lobby to obtain a 4 hour parking permit…Failure to comply with the terms & conditions will result in a Parking Charge of: £100”. The operator issued the PCN to vehicle registration DA63 RGV because the motorist did not gain the appropriate permit or authorisation. The site operates Automatic Number Plate Recognition cameras. The cameras captured the appellant entering the site at 17:02, exiting at 18:44 on 6 April 2017; the period of stay was one hour and 42 minutes. The appellant states every time they enter the car park, they have to enter the vehicle registration into the system inside the building in order to park free of charge. The appellant states the system was not working for two weeks, so they were unable to enter their vehicle registration. The appellant states one of their parking charges has been cancelled. Though I note one of the parking charges has been cancelled by the operator, I am unable to consider this when making my assessment. It is under the operator’s discretion whether to cancel a PCN. POPLA only assesses individual parking charges and does not compare parking events or PCNs. Section 19.3 of the British Parking Association Code of Practice states: “If the driver breaks the contract, for example by not paying the tariff fee or by staying longer than the time paid…they may be liable for parking charges”. Though I acknowledge that the system was not working, the appellant’s grounds show they were aware of this at the time and therefore, were aware they could not meet the parking requirements. However, the motorist still chose to park their vehicle at the site. I note the signage indicates that there are two systems available at the site; one in Cambridge House and one in Sovereign House. If the motorist was unable to access the other system to register their vehicle, it is reasonable to expect the motorist not to park at the site until the time that they were able to comply with the terms and conditions. The operator has provided a system printout to evidence the vehicle was not registered on the date of the event. As such, the vehicle was not authorised to park at the site. When deciding to park, it is the motorist’s responsibility to be aware of the terms and conditions of the car park and comply with these. On this occasion, the motorist failed to adhere to these by not gaining the appropriate permit or authorisation. As such, I am satisfied that the PCN has been issued correctly. Accordingly, I must refuse the appeal.

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