Item returned after case closed

Ebay state the following:

To qualify for a final value fee credit, you need to resolve a return, refund, or cancellation request from your buyer, or open an unpaid item case in the Resolution Center.

If you qualify, we'll credit your final value fee to your seller account after any issues are resolved.

You may be eligible for a final value fee credit when:
-You and the buyer agree to cancel the sale
-The buyer doesn't pay and you report it as an unpaid item
-You resolve a transaction issue and refund the buyer

Although I am resolving a transaction both ebay and Paypal believe the matter has been dealt with and fully resolved. There's no case anymore in the resolution centre to refund via that.

Reading the help pages on Paypal it sounds as though I should be credited, minus the 20p fixed fee, automatically from them, but ebay is less clear and that's the bigger fee.

Has anyone ever been in this situation before? Will ebay credit the fees back?

Head_The_Ball wrote: »

If I understand you correctly, you have the original item back in your possession plus the money paid by the buyer less eBay and Paypal fees.

Are you planning to now refund the buyer?

If not then you are in profit as you can sell the item again.


Edit: written and posted before you posted again above.

Yes, I'll be refunding them.

I just wanted to know about fees first and whether the buyer has cost me my fees due to not following the correct procedure for some weird, unexplained reason. The case would have been in their favour had they entered return details and the whole thing would have been straightforward with fees.

I'm a private seller, not a business seller. I can actually still make a profit overall if I resell this item, but that generally wouldn't be the case and it's unlikely to be as much as if this sale had gone smoothly, which is annoying.