Samsung Complaints procedure

Can someone please post the email address of the CEO of both Samsung and Carphone Warehouse as I would like to raise a complaint?

Beware of samsung,
Bought an American style fridge freezer 3 years ago,few days later just out of warranty the motor and thermostat stop working.Trying to get hold of anyone in customer service who can speak the queens language,or is indeed interested is an impossability.You either end up in a philipines call centre speaking to operaters with bogus names such as Dave or Tracy who cannot grasp the English language,funny thing happened last night spoke to one called Honey Grace i made her spell it.so theyve got there own Honey G .Lol.Even wrote to the President of Samsung.Dont hold your breath still nothing happened,we will just have to skip it,its outrageous!
His name whether its genuine or not is as follows;

MR SANG HO JO
PRESIDENT
SAMSUNG HOUSE
1000 HILLSWOOD DRIVE
CHERTSEY
SURREY
KT16 OPS

Good luck! LOOKING AT ALL THE COMPLAINTS REGARDING THIS OUTFIT SURELY THE TV SHOW WATCHDOG SHOULD INVESTIGATE THEM,

Samsung customer service is really bad - we need someone urgently to fix our washing machine - I've had to send photos to them - they said they would contact me in 24 hours - there story has now changed to 3 to 5 business days - I have asked to speak to a manager or their complaints department as they are not giving consistent information and I've been told no one is available - genuinely terrible service !

My issue was with a promotion they offered, buy an s8, get a gear 360 camera for $49. I bought the phone directly from Samsung (not from Verizon or another third party). They never sent the promotion, so asked to get it sent, been told they manually submitted it, be done in 72 hours. Now 8 weeks later 20+ emails and 6 phone calls, still no closer than where I started. I would suggest filing a complaint with BBB or your states Consumer Affairs Office. The only thing Samsung seems to be able to say is "I apologize for all inconvenience this may have caused you" . No matter who you talk to what case # was assigned to the issue, you have to explain the whole issue from the start with every person you email or talk with.
You could try
ecomm08@partner.sea.samsung.com, it says it comes from
Office of the President-Samsung Direct, but in the email it states I work with the office of president, so guessing its coming from their customer service center which I was told by someone is in the Phillipines

They don't provide any help/support anyway, they just gives the same response
"I apologize for all inconvenience this may have caused you, and if you have any other questions or concerns please email me back. We at Samsung appreciate your business, have a wonderful day."

My son recently upgraded to the latest samsung phone (May time) He was persuaded to tie himself into a two year contract at £51 a month!!! Within 6 weeks this phone stopped charging. He took it back to Tesco's where he bought it from to be told it would have to be sent off to be fixed. He did this and was without a phone for about a month - still being charged of course! They charged him £62 to fix this which he paid as he was desperate to get his phone back. A few months later and the same problem occurs! Again he takes it back to Tesco and again they say it has to be sent off. This time they want £268 to fix it!!!!! I spoke to them at length and they said the cost was because the screen is cracked and this voids the warranty! (you can barely see this 'crack'!) I pointed out to them that the crack was nothing to do with the fault that there was something fundamentally wrong with the phone and that it was clearly 'not fit for purpose!' and that he wasn't asking for them to fix the screen or anything else merely the fault but they refused to budge on this matter. I have never heard of anything so ludicrous in my life. It is disgraceful customer service which they shouldn't be allowed to get away with. I'm trying to find a way to complain to Samsung direct but this is proving impossible. Would appreciate any advice and would advise people NOT to touch samsung products.