Eon - Customer loyalty??

Loyalty, that's a joke.

We have just had our new quote from E.ON as our fixed tariff runs out in November.

E.ON are 33% more expensive than 4 of the big six providers and 50+ of the smaller.

I emailed the CEO and had a nice reply from his office. Basically, that's their tariff, take it or leave it. E.ON do not price match and consider their prices to be reasonable.

14 years of loyalty to E.ON and they don't give a damn that their prices are extortionate.

When the CEO's department of a large corporation do not care about being competitive, it's the end of the company. This has happened to so many big companies that you would think the penny would drop and these overpaid Captains of Industry would wake up and count the cost (or in our case, the deserting customers). We are switching to EDF for an annual saving of £350.

E.ON, the new British Gas.

Cardew wrote: »

As a matter of interest, what is Eon's definition of an existing customer barred from getting the cheap tariffs?

If Mr A, an Eon customer, gets Mrs A to apply for the cheap tariff; is that allowed?

What if married daughter(Mrs applies for the cheap tariff at her parents address?

Presumably if I(Mr C) bought Mr A's house I would have no problem in getting the cheap tariff. I wonder if the computer software is sophisticated enough to detect that Mrs A and Mrs B are not new occupants?

Cardew wrote: »

Surely that is incorrect(I hope).

I accept that if I moved into a house supplied by Eon, I would be placed on a 'deemed tariff' with Eon. However it would be stretching a point to claim I was an existing client of Eon and thus not eligible for a cheap tariff.

Surely the purpose of this disgraceful practice by Eon is that they estimate that more people will be unaware they are being ripped-off, than those who will move supplier - 'inertia wins'.

What annoys me even more is that Ofgem issued a directive to companies to simplify tariffs so those customers who found tariffs too difficult to understand would be able to get a cheaper tariff. This flies in the face of that directive.

Hello Cardew


Our systems use the supply numbers to see whether or not we supply a property. The Meter Point Administration Number (MPAN) for electricity and Meter Point Reference Number (MPRN) for gas identify the property and tell us whether or not we already supply it. If we do, the Saver Tariffs won't be available regardless of whose name the account is in.


As you say, when moving into a new home already supplied by us, the person responsible automatically becomes our customer as soon as they use energy under the 'deemed contract' arrangement. Again, the Saver Tariffs won't be available.


Hope this explains.


Malc

Scaleyback wrote: »

Loyalty, that's a joke.

We have just had our new quote from E.ON as our fixed tariff runs out in November.

E.ON are 33% more expensive than 4 of the big six providers and 50+ of the smaller.

I emailed the CEO and had a nice reply from his office. Basically, that's their tariff, take it or leave it. E.ON do not price match and consider their prices to be reasonable.

14 years of loyalty to E.ON and they don't give a damn that their prices are extortionate.

When the CEO's department of a large corporation do not care about being competitive, it's the end of the company. This has happened to so many big companies that you would think the penny would drop and these overpaid Captains of Industry would wake up and count the cost (or in our case, the deserting customers). We are switching to EDF for an annual saving of £350.

E.ON, the new British Gas.

Hello Scaleyback and welcome to the Forums.

Just a quick heads up. Don't know if you're aware but, as your current fixed tariff runs out next month, you'll be within the Price Protection window. This is open 49 calendar days before a tariff ends until 20 working days after. During this time and provided we're told, you'll be kept on the cheaper prices whilst the account switches away. Exit fees also don't apply whilst this window is open.

Sorry to lose you and hope this is of interest.

Malc