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  • FIRST POST
    boomclart
    NatWest bank charges - Wecot have not replied in 9 months
    • #1
    • 4th Apr 12, 11:52 PM
    NatWest bank charges - Wecot have not replied in 9 months 4th Apr 12 at 11:52 PM
    I currently have one defaulted account on my credit reports which relates to a NatWest basic account I opened for the sole purpose of using for online payments, paypal, ebay etc

    The reasoning behind it is the account only ever has the money in it required for purchase so anyone ever gaining the bank details via mismanagement of data by those that hold the details, i.e. online companies, means I am at a significantly reduced risk of loss.

    Anyway, I requested the most basic account in person at a NatWest branch in Newcastle. The lady advised me the basic personal account I was to sign upto had no monthly fees and no overdraft and could not go overdrawn (stress this point, she said it could not go overdrawn)

    Well with this being an account only used for online purchases I only ever transferred sufficient funds to then make the purchase online. The account was not monitored as I knew I always had to put the money in before I could make the payment online.

    It then transpires a payment was made from the account where insufficient funds were at the time (I believe $1.36 (american keyboard, should be GBP) and NatWest still proceeded with the payment and did not decline as they should when insufficient funds are in an account which has no overdraft facility. Therefore a few months down the line I receive letters stating I have unpaid charge which I was abviously unaware of and not expecting from an account which can not go overdrawn.

    I tried discussing this with the but they pointed out they could make payments within the T&Cs regardless of whether I had sufficient funds at the time to complete the payment and could then charge me.

    They eventually passed this to Wecot who I have raised the issue with, advsing them that I was never happy with NatWests respsonse to my inital complaint of being charged despite being advised by staff upon opening the account that it could not go overdrawn. They have subsequently halted action on my account since 08.07.11 stating they have acknowledged my query on the account and will investigate this with NatWest and the process may take several weeks.

    Well 9 months on pretty much I have not had a single piece of correspondence from Wescot or NatWest regarding the matter despite still being at the same address and with the same contact numbers.

    The account on my credit reports has not been updated in any way as it was prior to opening the query with Wescot.

    Is there any time period either Wescot or NatWest have to respond to such a matter before I can take further actions or declare the issue null and void in some way?

    I am basically sat here twiddling my thumbs, unable to secure a mortgage or any sort of loan should I desire one. My financial life is basically on hold until these decide to pull their proverbial fingers out of their you know whats.

    Any advice?
Page 2
  • stclair
    No, I am the only account holder and the account was passed along as per

    NatWest > Triton > Westcot > on hold for 9 months (or so I thought) > NatWest/Triton closed account sometime on the basis of my complaint and none of the above advised me of this outcome and default is yet to be removed.

    That's where we are at... When I rang Westcot I was half expecting them to say something stupid like we are still investigating it with NatWest this is why I started this thread, anticipating some excuse for why it is taking 9 months to come to a decision or at very least come back to me on the matter.
    Originally posted by boomclart
    That's why you should have contacted the FOS it would have assisted in speeding up the process. However you have made it clear you want to go it alone.. Because if it was me I would have contacted them months ago. You may also want some in writing confirming what has been agreed and what they are intending to do to resolve it for you. You being told the debts written off over the phone does not mean anything.
    Last edited by stclair; 06-04-2012 at 1:11 AM.
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • boomclart
    If I'd had a more pressing need to sort it out earlier I would and I've been working on projects in Canada/USA/Dubai/Australia/Czech Reb/Denmark/Holland and probably a few other places I've now forgot about during those 9 months... I just simply don't always have the time to chase such matters up... but now I'm based more at home I have found the time and as I mentioned me an my partner are looking at properties now as the travelling has more or less settled workwise for the foreseeable future
    Last edited by boomclart; 17-07-2012 at 11:40 PM.
  • boomclart
    Finally have a resolution for the matter plus a random 80 cheque as compensation for the whole period I have been stuck with an unjust default on my account an unable to secure any reasonable credit in the meantime.

  • boomclart
    Had to call Natwest this afternoon as they still haven't updated my credit files and removed the account in full. They were full of apologies and said it will be done today and gone within 5 days.
  • boomclart
    On the back of this a second complaint has been raised today in respect of losses due to the inability to secure finances because of the adverser data reported by NatWest on my credit files.

    Inability to secure mortgage for example which has meant ongoing rent payments into someone else's mortgage/back pocket as opposed to my own. They have agreed a paltry 80 compensation as shown in the above posts is unlikely to be sufficient and have passed back to the customer care team to investigate.

    This is on the back of them still not successfully updating my credit filed despite the letter above stating they would, they have now completed this today (for apparently the second time) and a manager will be checking it went through correctly without issues on Monday.
  • boomclart
    Equifax report corrected and defaulted information removed.
    Experian and Callcredit files still showing default and NatWest still apologising for 'human errors' now and have sent a second cheque this time for 100.

    I've begun seeking legal advice on seeking further compensation for rejected mortgage applications due to the only default on my file, meaning potentially lost money in the region of 8000 paid out in rent for my current accommodation instead of towards my own mortgage.

    I don't expect to get anywhere near that total but I expect a lot better than 180 and almost 3 years of my life being put on hold in terms of progressing on the property ladder and instead paying someone else's mortgage because of mis-sold product and human error's.
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