Virgin Media callback after cancellation

Plus · 21 February 2018 at 2:26AM

Just getting ready to do the Virgin Media ring-up-to-cancel-then-await-callback-from-retentions dance. However I'm a broadband-only customer - no landline, no mobile. In the account control panel (My Account / My Profile) I can't see anything about them having my phone number.

So how will they know what number to ring me on to call me back to offer a better deal?
I've been with them for so long whatever number they might have is out of date.

Do they ask for a number when you ask to cancel?
Or do I need to call them to 'update my details' before cancelling?

donnac2558 · 21 February 2018 at 9:15AM

No, they will not ask for your phone number. If they ring it will be on the number you have registered with them.

Go to your account and see if you can update your details.

Plus · 21 February 2018 at 12:09PM

Hmm, I suppose I'll have to call them then. There's nothing on their online account that shows my phone number or allows me to change it.

[Deleted User] · 21 February 2018 at 3:41PM

Plus wrote: »

Hmm, I suppose I'll have to call them then.

That means they'll know you intend to stay and just want a discount.

The best deals are offered when the Retentions Team are chasing you, not the other way around...

Plus · 23 February 2018 at 11:24PM

I meant call them to 'update my details'.
...count to 10...
And then call them to say I'm leaving.

Now whether I should be counting to 10 minutes, days or weeks is another question.

Buzby · 24 February 2018 at 10:32AM

It’s a truism if you’re desperate for a call-back for a deal, you won’t be getting one!

Inner_Zone · 24 February 2018 at 10:53AM

When I left VM I never got a call back.

Swipe · 24 February 2018 at 5:12PM

Watch they don't call your bluff

Virgin Media callback after cancellation

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