Received two identical settlement figures despite having made a payment.

Good morning all,


I'm trying to pay off my extortionate career development loan from the Co-Op. I requested a settlement figure two weeks ago which came to £9333. Since then I have made a scheduled payment of £208 and requested a new settlement figure, which came to the same amount.


I haven't asked Co-Op for an explanation of this yet (if they could even give me one), I was hoping you lot could shed some light?


Cheers.

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