Lease Car Return Problem

ryanjp · 23 November 2011 at 1:00PM

I would agree with others here and say that the mileage is irrelevant - It is upto 20k and I'm sure this is in the contract.

Could you ask them to send you images of the supposed damage? Or do you still have the contract documents to hand? Check the small print and see what it says re going to an approved mercedes supplier

worried_jim · 23 November 2011 at 3:18PM

2.21 gigawatts.

mthomas62 · 25 November 2011 at 2:04PM

I have today had a vehicle inpsector from a finance company with whom i got a leased C2 from - the inspector has advised that i will be charged approximatley £300 (plus VAT) for the two bumpers. the bumpers have indentations on them which you can hardly see - can anyone tell me if they can charge for this? I've had the car for two years.

marlot · 25 November 2011 at 2:25PM

You need this guide...

http://www.lombard.co.uk/pdf/Brief_Fair_WearTear_Guide.pdf

Seems to suggest that any dents in bumpers is unacceptable

gemini-1951 · 4 December 2011 at 11:56AM

Interesting to see this thread and the various comments from others who have experienced the problems of "excessive damage" when lease cars are returned. I have an ongoing dispute with Toyota Finance at present where the car was collected with almost 90,000 miles after 3 years, and I've been presented with a bill for about £600! This after getting my dealer to check it over before collection and telling me it was what they would expect for a car with such a high mileage. All Toyota Finance do is refer me to the BVLRA Guidelines, which to my mind take no account of excessive mileage. I had exactly the same problem 3 years ago when my previous Toyota went back, with stone chips on the bonnet. I argued that this couldn't be the blame of the driver, and they finally backed down! I gues this time they want to get their own back!! Has anyone tried contesting the rules in court?

spiro · 5 December 2011 at 8:25AM

gemini-1951 wrote: »

I had exactly the same problem 3 years ago when my previous Toyota went back, with stone chips on the bonnet. I argued that this couldn't be the blame of the driver, and they finally backed down! I gues this time they want to get their own back!! ?

They will claim you can avoid a lot of this by not driving too close to the car in front. In terms of contesting any charges go here http://www.bvrla.co.uk/Advice_and_Guidance/Fair_wear_and_tear_standards.aspx and complete the complaint form.

gemini-1951 · 5 December 2011 at 11:47AM

Thanks for your comment Spiro. They backed down in the end because the dealer wrote saying in their opinion the damage was what they would expect for a black car with 90,000 miles on the clock!! We'll wait and see what happen this time!

Cant_earn_fast_enough! · 13 December 2011 at 2:22PM

I'm interested to see how MOO gets on with his 1k+ claim as I have today just received a 1500 pound bill for my returned jeep, which was also in very good condition, and had even had remedial work carried out on areas i was concerned about.

I am being quoted for a new windscreen, along with some very expensive repair/refinish work on minor front bumper stone damage. Finally, 600 pounds for an unstamped service book, despite the car being fully serviced at the same MB garage it was purchased from!

The car has done just 21k in 3 years, mostly around town so im appalled, and actually quite worried about having to find this kind of sum!

atrixblue.-MFR-. · 13 December 2011 at 3:10PM

Cant_earn_fast_enough! wrote: »

I'm interested to see how MOO gets on with his 1k+ claim as I have today just received a 1500 pound bill for my returned jeep, which was also in very good condition, and had even had remedial work carried out on areas i was concerned about.

I am being quoted for a new windscreen, along with some very expensive repair/refinish work on minor front bumper stone damage. Finally, 600 pounds for an unstamped service book, despite the car being fully serviced at the same MB garage it was purchased from!

The car has done just 21k in 3 years, mostly around town so im appalled, and actually quite worried about having to find this kind of sum!

it is upto you to have that service book stamped, a nearly new car with no service history deminishes in value instantly along with depreciation. your lucky its just £600 and they havent charged you a valuation sum compared to the same motor with FSH, for e.g one with service history £6995 one without service history £4995 leaving you with £1995 to pay.

was there a chip or crack in the windscreen? and is this noted on you hand back inspection sheet?

being serviced at a dealers means theres records of the service carried out, you need to contact lease comapnt to send you down the service book and contact MB to have the services carried out stamped in the book they can charge a fee for this.

again i would despute the stone damage, inho stone chips can happen if your car is parked on a main not moveing with traffic flowing by.

tala2012 · 1 August 2012 at 10:17PM

I'm joining this thread quite late I know as it looks like it started years ago, but I am having current problems with Lombard and I'm not a happy bunny!

I have recently had to return my lease car to Lombard after a 4-year term (the 4th year being an extentsion). I had requested a further extension as I have ordered a new car, which won't be ready for 4 mths, however 4 days before the end of my 12 mth extension Lombard advised me that they could no longer extend my lease further as their contract hire arm was winding down, so in a nutshell I had to get the car MOT'd and minor repairs completed etc in 4 days! I did it and the car was duly returned. Upon inspection -at collection - only minor scratches all well within the BVLRA standard were identitifed, the mileage was also well below avg, and there were no dents, other scuffs and the interior was immaculate. No probs I thought - until exactly 21 days later I have received a recharge fee of £1000!!!!!!

Lombard are advising that this is due to the BVLRA inspector upon further inspection has identified that 5 panels have "dry paint finish" and this falls outside of fair wear and tear. 3 of these panels I have never had works done to, which they will not accept even with receipts for the works I did have carried out and also I contacted 4 body repair specialists (two big organisations to cover myself) and have been told by ALL FOUR that this term "dry paint finish" means the paint plainly has shrunk back and gives a duller look than normal. I have also been told by all four specilaists that all that is required to bring back the lustre and finish would be at worst a mop up and t-cut, which should cost no more than £180. I am obviously very upset and unhappy with Lombards costing. So far they have refused to give me any details to justify their costings - where do I stand if anywhere at all - please help?!

Lease Car Return Problem

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