Large Print Tax Credits Paperwork - Problems?

What Anoys Me is they can Print Your Bill in 101 Languages but cant print it in LARGE PRINT in ENGLISH Lol

gardenia101 wrote: »

Anyone else still waiting for their large print renewal pack? I know it takes much longer to produce than standard print but I've usually had it by now.

Am I missing something here? If I worked for TC, would I need to do more than use the Enlarge facility on the photocopier to do this? Or, gosh, actually edit the original document font?

It doesn't sound like rocket science, does it? Definitely not as hard as another language.

gardenia101 wrote: »

I'm not 100% sure what they do, but it certainly isn't done by using the enlarge system (possibly because that would just be too easy ).

The paperwork goes to a specialist unit dealing with all kind of other formats, not just LP. Whether they re-type it I don't know, but I have noticed the odd mistake when the original award letter has been compared to the LP version - the one that sticks in my mind is the original said "TC award for 06/04/13 to 05/04/14" & the LP said "TC award for 06/04/13 to 05/04/13". There have been the odd spelling mistakes too on the LP, like leaving off an "s".....

So I have to pore over the originals with a large magnifier to make sure that the figures are the same as on the LP :rotfl: so completely destroying the idea that I can rely on the LP award to give me the correct info.

I haven't yet asked how the differences have happened - that is the next battle after I've actually managed to get the darn things in LP.

At the moment we're still going round in circles as their system tells them I get all LP correspondence, so therefore I must. On a bad day I don't even get the standard print correspondence, never mind the LP. I'm waiting for an award that TC say was posted on 3/9......

It really shouldn't be this hard

You are right, it really shouldn't be this hard, and I will confess a professional interest. I used to work for RNIB. When I started, they were in the throes of changing the way in which they produced Braille books - we had a team of data entry staff who first 'entered' and then 'verified' a stream of data, re-typing it as they went each time. If there was a discrepancy on verification, the computer would lock until it was corrected. Then either a Braille draft was produced for a blind proofreader, OR inch thick wads of concertina computer paper were generated with full stops scattered across them, and yours truly and a couple of other sighted people would proofread these and correct them on a VDU which would display the Braille dots.

Then we got OCR: a book would have its spine cut off and as much white space around the print removed as possible, then someone would pass the pages across a scanner which would display what it thought it had read on a screen. The operative wouldn't read it, but would quickly skim it for nonsense - a badly printed book would generate a lot of 'odd' characters, for example. And then it was proofread as before.

THEN we started to offer a Short Document Service, where members of the public could send in anything they wanted Brailled - local paper for one chap, Socialist Worker for a teenager at one of the blind schools, instruction booklets etc etc etc. This wasn't verified, but someone would enter the information (there was a limit and you could only have one document per month) and one of the sighted proofreaders would check it. Not done to the same high standard as the books, but better than nothing.

I just can't understand why they would need to re-type. Access the original document and re-format!