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  • FIRST POST
    • Campden
    • By Campden 21st Apr 17, 9:35 AM
    • 189Posts
    • 35Thanks
    Campden
    Tracking Royal Mail 2nd class
    • #1
    • 21st Apr 17, 9:35 AM
    Tracking Royal Mail 2nd class 21st Apr 17 at 9:35 AM
    A 2nd class small parcel sent with RM has not arrived.
    The tracking says it was delivered on the 18th, the recipient says it wasn't and has opened a case.

    Royal Mail phone help says
    there is no tracking on second class parcels
    I cannot dispute the tracking because it does not happen
    the reference number is in the wrong format for RM tracking
    the RM website page I am looking at must be wrong.



    Because they don't have tracking and don't keep records they cannot help, nor could the delivery office. I must wait 15 days and then claim compensation.

    I don't want compensation, I should prefer the parcel to be found and delivered, but I believe that the further we get from the delivery date, the less likely anyone is to remember what happened.

    Can anyone suggest how I can dispute or query the alleged delivery?
Page 2
    • ontheup1972
    • By ontheup1972 19th Jul 17, 8:40 PM
    • 74 Posts
    • 38 Thanks
    ontheup1972
    I definitely have no delivery details currently showing in my LLs , which is a shame as the majority of my items are LL.
    Originally posted by soolin
    Same for me, about a 70/30 split of LLs to parcels.

    I can't begin to explain how happy I was when I started getting delivery confirmation on my LLs because the majority of my INR claims stem from low value LLs.

    I've had no official word from RM that I have been "switched on" for LLs though, so the fear is always in the back of my mind that this is an accident and they will switch it back off.

    There are a handful of other sellers who I know of who are getting delivery confirmation on LLs as well, so hopefully it's the beginning of a roll out and you'll also have it soon.
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