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    • lez5075
    • By lez5075 2nd Feb 12, 4:09 PM
    • 21Posts
    • 6Thanks
    Beware - Simply Electronics Scam? advice plz
    • #1
    • 2nd Feb 12, 4:09 PM
    Beware - Simply Electronics Scam? advice plz 2nd Feb 12 at 4:09 PM

    I was wondering if anyone can help. I placed an order through a company called Simply Electronics for a phone. I have not heard back from the company neither by phone or email. On the phone I waited for 40 mins only to be cut off at the end. I have did a quick google search on the company and it appears they are a scam company? I'm worried about getting my money back now as i wante to cancel the order but not hearing back from them.

    I paid via hsbc debit card last Sunday online order. I spoke to HSBC they said they cant help as the money has gone through. What are my options now in getting the money back?
    Last edited by lez5075; 02-02-2012 at 8:17 PM.
Page 2
  • johnnyboyrebel
    it is always rings alarm bells to see a product on many sites for around the same price then stumble accross one with a much lower price... thank god for forums like these where we can share experiences and genuine offers
    Originally posted by mist3r
    Yes and this is nearly always the case for pixmania. Don't get me wrong, it is a valid company but if you want a UK warranty when buying a £500 product (which you would) then be careful.
  • johanka
    simply electronics warning
    Really feel a deep sense of gratitude to the many victims of simply electronics that have taken the time to share their experiences and offer advise to those of us still going through the nightmare. If it weren't for forums such as this, the majority of consumers would probably be unaware they'd been ripped off until it was too late!
    Simply electronics pose as a UK company, their website is so deceptive unfortunately I fell for it, thinking I was getting a legit product with a manufacturers warranty. If I'd known they were actually Hong Kong based would never have touched them with a bargepole!
    Have just had an email from them after waiting 6 days. Just more useless information re refund. They have sent an urgent message to their returns department, who will contact me when my return is processed. They ask for my continued patience!! I'm sure this line is familiar to someone!!
    Last edited by johanka; 13-08-2012 at 11:54 PM. Reason: email update
  • Hash89
    Arghhhhh ! , I am such an idiot, I saw an Ipad 3 which was available for £369 and went for it. I found this website through Pricerunner or Amazon (cannot remember which one). I am horrified to see all these reviews , seriously I am very worried. Has anyone actually recieved an item from them ?

    Luckily I have internet purchase protection through my bank.
  • johanka
    Simply Electronics Warning!!!
    Hash89, hope all works out for you with SE.
    I ordered a camera with SE on 12th july and RECEIVED it 5 days later, problem was I had cancelled the order with them within hours of placing it, I also discovered it was grey market and had no UK manufacturers warranty This was confirmed by the manufacturer! See my post yesterday..
    Amazon really are letting their customers down by allowing this company to sell through their site, as they are well aware of the serious customer service issues Simply Electronics have had over the years.
    Wish I could be more positive but I can only judge from my own experience with this company and the fact is they took my money almost 5 weeks ago for an order I had cancelled and although I have proof that the parcel I returned to them was received and signed for, they are now fobbing me off with the excuse "Once they receive the parcel from the courier they will process a refund"
    Someone posted a suggestion on 'Amazon discussions of Simply Electronics'. The signing of an online petition to present to 'Watchdog'. Maybe an idea! Nothing to lose!
  • dubble00
    Simply Electronics Review
    I ordered a mobile phone from Simply Electronics on the evening of August 15th. It was priced about 10% lower than the average market retail price.

    I used the website messaging 'service' to contact the company 2 days later requesting an update as a matter of course. At this point I had foolishly not researched the company in order to find the highly mixed reviews. I received no response.

    I attempted to contact them the next day, August 18th, again no response.

    Over that weekend I did my due diligence, somewhat too late, and found to my horror the many negative reviews online.

    I subsequently tried their phone line and went through their 'system' of queuing which the first time told me the wait would be 18 minutes. Not realising that this was in fact a short wait by their standards I chose their option of noting the PIN number they provided and calling back to regain that place in the queue, which I assumed would be much shorter. I called back 15mins later, entered the PIN, and was told my wait was now 31 minutes!?

    The next day, Monday 20th August, I compiled several messages politely warning them of the sequential actions I would take if I did not hear from them or receive my order in good time. This included Trading Standards, Office of Fair Trading and contacting the police (not that this would have necessarily helped but I was just attempting to build a picture for them to see I would be extremely persistent - I had read in the reviews that you need to be persistent in order to increase your chances of receiving your order in good time, if at all).

    I tried their phone system and sent 7 messages in total. No response to messages, no luck getting through.

    Around 11pm on Wednesday 22nd August, 1 week, or 5 working days after my order was placed, my account on the website still simply stated my order had been received but nothing had changed. I called at this time hoping they'd be a little quieter seeing it was late evening. The wait time was 13mins so I decided to wait it out this time (I had not received such a 'short' wait time previously and had not waited it out before this call). In total I waited around 20mins but got through to this guy. He told me my order would be dispatched the following Friday, 24th August, or the Monday after for certain, and that it would take 2 to 3 days to arrive. I didn't dispute the fact that the order had not been dispatched within the guideline 2 to 4 days because if what he said was true there was still a chance to receive it within the total guide time for delivery of 3-8 working days, clearly by now the upper end of that bracket. I asked why the messages had not been responded to and was told they had many and that there was just a delay in responding. I asked his name, 'Jimmy', and then i asked for his 'Chinese name'. He chuckled and told me he was not permitted to give this to me. So now i was pretty certain I was talking to a guy in Hong Kong. I questioned him about the UK manufacturer guarantee on the phone and he would not be drawn on this, only replying that they offer a 12 month guarantee as retailer. He told me I could return it to an address in Surrey if there was any fault.

    I ended that phone call, called my credit card company to warn them. They were aware of Simply Electronics and warned me there was a strong chance i'd not receive anything, but that i may be 'lucky'. If I was unlucky they would initiate a claim and refund me after a 28 day wait period. They pointed out that Monday was a bank holiday so it might be odd if it was posted to me then, unless it was posted from outside of the UK.

    I called HTC to ask about grey imports. They said Asian phones would have a 12 month warranty from them in the UK. If it was a European phone it would have a 24month warranty. They told me to call back if I did receive the phone and they would check out the place and date of manufacturer. They!!!8217;d not be able to tell me if it was a refurb but they could have an indication by its manufacture date.

    The final step i took was to send an email to !!!8216; !!!8216; !!!8211; I got this from a few reviews, she was supposedly the Customer Service manager. So, it all looks pretty bad at this point doesn!!!8217;t it. Things then took a surprising turn...

    On Monday 27th September I received a DHL tracking number, Hong Kong to me. The very same morning I received a response from Vanessa to say the phone was on its way and should arrive shortly and to stay in contact to let her know. She duly answered some of my concerns, told be the phone was for the UK market with 3 pin adapter etc, and she said they had many happy customers but yes, it was only really the unhappy ones who had took to the internet to review them so there were many mixed reviews. I!!!8217;m not saying I believe her but it is a reasonable response I suppose.

    The next day I received the phone! This was now 9 working days after the order, but to be fair the order was made in the evening, so it could easily be argued that it arrived within their guideline 3 to 8 working days. I was pretty dumbfounded.

    The phone checks out as having been manufactured in the Netherlands less than 2 months before. So it had the 24month guarantee. The box had been opened but HTC said many retailers to this to double check the phone works etc. Vanessa told me that sometimes they open the box and the phone isn!!!8217;t there so they had to be sure themselves before dispatch.

    The only odd thing was that the phone didn!!!8217;t offer English English as a language option, but among many others offered me !!!8216;Netherlands English!!!8217;, !!!8216;German English!!!8217; and something else. No idea what that was about but HTC said it wasn!!!8217;t really anything to be concerned about. This is the one question Vanessa omitted to answer. She did say that all phones are sourced all over Europe but that they are all intended for the UK market. I find this a bit fishy considering the language thing, but to be honest, on balance I am well happy I have a new phone, and that it arrived on time, that it arrived at all, and that its not an asian import (even though it was in fact sent to me from Asia!?).

    This company is a real misnomer, but I gave my word to Vanessa that I would review my experience honestly, so here it is. All I know is that I was polite and organised, but persistent and firm.

    I wish anybody who takes the plunge luck, and have to sign off by saying the company ultimately did right by me, although they gave me some worries along the way with their ineffective messaging system. Vanessa did her part so I thank her for her support (.. and if she is Chinese her written English is excellent).

    Would I order from them again? Hmm, I honestly can't say for certain. I guess if the price was again attractive and I could wait a couple weeks for delivery, I probably might do. If your order is not price sensitive but you ARE in a hurry, probably best walk into a shop. If I did use them again, I might email Vanessa in advance and request hand-holding throughout the order, making sure she was aware of it before I made it.

    Hope this helps.
    Last edited by dubble00; 04-09-2012 at 6:22 PM.
    • kermitfrog
    • By kermitfrog 4th Sep 12, 7:04 PM
    • 983 Posts
    • 1,335 Thanks
    Long post.
  • dubble00
    err yeah sorry. the result of pronounced ocd and mild boredom )
  • Mikelwarb
    I'm sure this will not be a popular post but I have used Simply Electronics twice and had no problems. 4 days ago I ordered a Panasonic TZ30 for my wife. It was promised within 8 days but it arrived today having left Hong Kong yesterday. As a footnote I am still waiting for a parcel which was collected 50 miles away by Royal Snail 8 days ago!
  • peopleworld
    Simply Electronics is a scam do not buy from this company
    i odered a recoder from simply electronics as it was cheaper. on there website. they stated 4instock and shipping 2-4 days. Its been two weeks now and have not received any confirmation or anything.

    I tried calling customer services and was put on telephone line que for 52 minutes and the line cut off. i sent emails and never received any reply.

    To make things short do not dare buy anything from this company.

    I called the bank and reported fraud. they claim to be based in UK while they are based in Hong Kong . The bank did a charge back and within 2 days i got my money.

    I should have known this company is a scam. i am surprised they are still trading and scamming people.
  • SER
    New Website for Simply Electronics Reviews & Complaints

    I like many of you on this thread have had huge issues with Simply Electronics, the difference though is that I am a SEO consultant and I have created a website for people to post and share their experiences of Simply Electronics.

    The website is: (as a new forum member I cannot post click-able links. I would appreciate it if an established user can re-post the live link in a post below. Please note it is, not in the URL)

    Here's the deal, you send me your reviews, complaints and dispute outcomes, and I'll make sure the website gets to the top of Google. My hope then is that so many people will see the reviews, that Simply Electronics will sort themselves out.

    The website is brand new and I need your help to get things moving, please take a few minutes to post your experiences, as when others see reviews on the site they will add theirs too. Currently there is just my review, I need yours too!

    If we all do our bit, I am sure we can make a difference!

    Please pass this on, on other forums and threads...
    • pmduk
    • By pmduk 22nd Sep 12, 9:07 PM
    • 8,107 Posts
    • 5,934 Thanks
    The site mentioned above is
  • StriderGrey
    Well the above site don't exist anymore
  • sonnydaez
    My advice is DO NOT USE SIMPLY ELECTRONICS. I ordered an 'in stock' lens that was quoted as having a '2-4 business days' dispatch time. 16 days later, and after numerous ridiculous account status changes (such as 'we have formerly accepted your offer' etc) the lens still wasn't dispatched. I subsequently cancelled my oder but am now continually receiving 'your refund will be forthcoming' with no apparent actual attempt at refund. It appears to be a lottery as to whether the company actually supplies the goods you order. They survive on 'free loans' from unsuspecting customers. I will now have to chase via my credit card company.
    • peter_the_piper
    • By peter_the_piper 17th Apr 13, 7:50 AM
    • 26,753 Posts
    • 34,522 Thanks
    Its surprising the site is still there, especially as they do not seem to have a physical address on there site. Rule of thumb, no address-no order.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
  • Grant J
    Simply Electronics Scam
    I ordered a phone and after two weeks of not hearing anything cancelled it. 4 Weeks after that still no refund. Off to get a charge back now.

    Do not use them!!!
  • When-O-when
    Avoid Simply Electronics
    I'm new to this so please bear with me but I feel I must add my voice to the long running discussions about Simply Electronics.

    Seduced by the low price and for some reason neglecting my usual careful web research, I ordered a Samsung Galaxy S3 on 19th June 2013. At the time of order the website showed that there was product in stock so I expected that the quoted delivery of 7 to 14 working days was probably pessimistic. How wrong I was... Then I found all the negative feedback on the web, oh no!

    Simply Electronics took payment on 24th June, although my order was still showing 'Awaiting Despatch' . I waited for the full 14 working days and still no change in status - 'Awaiting Despatch'. I was told that there were logistics problems and my order was being elevated to 'Expedited Delivery'. Throughout all this time their website has shown that they had phones in stock. If there are phones in stock, why not deliver them!?

    So, on 9th July I asked to cancel my order and receive a refund. They tried to persuade me not to cancel but eventually got the message and said they would initiate my refund which according to them could take up to 2 weeks. Well, 2 weeks came and went as did several increasingly irate e-mails and phone calls to SE Customer Services until - yesterday, almost unbelievably, on 31st July I finally received my refund.

    I don't believe that SE ever had the phone in stock. Maybe their strategy is to take customer's money and hang on to it as long as possible in order to profit from investment? Yeah right, maybe.

    After reading other reports I consider myself lucky to have got my money back, however - this has been an experience I will never repeat.

    Avoid Simply Electronics like the plague.
  • Guisman
    Beware of Simply Electronics!!

    I've been buying goods regularly over the net for about 15 years, from many sources. Simply Electronics is, by a MILE, the worst company I've ever dealt with, and I bitterly regret ever getting involved with them.

    I ordered a Canon 60D camera and EF-S 18-135mm IS lens on 24 April, because there was £100 saving on offerings from other sellers (there's a reason for that ...). My credit card was debited the same day and I was assured that the camera was "expected to be delivered within 7-14 working days".

    The package finally turned up (via Hong Kong -- another alarm bell should have rung in my head) over 3 weeks later. The battery charger was the wrong type for the UK; there was no printed guide to the camera; and the wrong set of software/software-guide CD-ROMS was included.

    It took many weeks, phone calls, photographs and messages to them via their website before they acknowledged that I had the wrong battery charger. They have never even commented on the guide & CD-ROMs issue. From time to time, after I've made yet another "ticket-raising" visit to their website, they have assured me that the matter is getting urgent attention -- the "ticket" that they raise has often been automatically raised over time to Critical level, but then the next day is simply marked as Done. Nearly three months after receiving an incorrect package, I am still no further forward with them.

    My purchase was made during a period when Canon was offering a £65 rebate on the 60D, so I'd sent in my claim form to Canon UK. They replied a few weeks later to say that although I did indeed have a genuine Canon camera in my hand, it was a 'grey import' -- one that should not legally be sold to anyone in the UK. Not only did they politely (and understandably) decline my claim for the rebate, they also told me that the warranty would be invalid. Simply Electronics is on Canon's (lengthy) list of rogue sellers who are evading the rules.

    Also, Simply Electronics' website makes it look as if they're a UK company -- there is nothing there that would lead you to be suspicious of them. In fact they are a Hong Kong company, and I understand that UK citizens have no legal redress against them.

    I have now obtained the missing items from Canon's approved parts suppliers, at a cost of £50 or so. I still want to get redress from Simply Electronics, but since they don't act in a way that any decent company should, it's useless to keep sending them requests and pleading emails. Instead, I've decided to seek out as many relevant review sites as I can find, and put this story on each of them (which is why you may see this text on the web more than once!), emailing Simply Electronics each time I do so.

    Bottom line: find another retailer for what you need, and ALWAYS read other people's reviews before ordering ...
  • Guisman
    Resolution finally achieved
    After 4 months and 8 empty apologies from SimplyElectronics that resulted in no benefit to me at all, and having posted the review above on 4 websites, I then received a phone call from the Customer Service Manager, which has resulted in a satisfactory resolution to the issues I had with the company.
    • Hammockthing
    • By Hammockthing 12th Nov 13, 2:37 PM
    • 27 Posts
    • 9 Thanks
    Did you not initiate a chargeback then?
    How did you get a positive outcome from them?
  • Laughingmonsta
    I should have done my research first
    Well like the vast majority of people on here, I failed to check reviews before purchasing, I would like to up until now, thought myself as a savvy online shopper. When I came across the site through a google sponsored ad - I thought It would be okay, the website looked professional and looked like it was a UK based site.

    Nope its only after digging quite hard through the site, I found out this was a company based in HK - then I found the online reviews, I thought I would give them the benefit of the doubt, well I ordered, the charged my credit card very quickly and then the fun started. The status of the order kept changing from many different things from

    "Order Recieved" "Payment Taken" "Payment being Processed" "Payment being varified" "Order being verified" after two weeks of shoddy nonsical statuses I emailed them asking what was going on.

    Like many I get a generic, non committal email from them with anything from "Please bear with us, this is usual practise" to "Your order is in our system come back in 1 working day" The emails also seem to come from a different person, but judging by the same grammatical errors and same writing style, I would argue that these emails all come from the same person.

    I have asked them for a refund nearly 4 days ago now, they did try to offer me a free cheapo £2 case to come with the phone if I didn't cancel, I obviously declined. They then sent me more emails asking me if I wanted to confirm the cancelation - still trying to wiggle their way out of it. I replied saying yes, almost straight away the status of the item was "Order held" funny how quickly then can act when it suits them.

    Now I am still waiting for the refund, they say it can take up to two weeks - not on my watch it won't, they are quick enough to take my money and not quick or confident enough to give me an honest answer so I have done the following.

    1) I have contacted Action Fraud : you can google them

    2) I have contacted the payment company Skrill who takes the payments for them demanding that a refund take place - they contacted me back pretty quickly but have now gone just as quiet as the company

    3) I have contacted my card company who have started the process of a charge back on the card which they informed me would cost SE £200 on top of the refund.

    My advice to all of you who may be reading these comments, trust them, and do your research before buying from companies you may not have heard from or indeed where the price seems too good to be true. I know I have become a very wary shopper and now contemplating paying the same price for the 16gb from Amazon UK where I know I will get the product/warrenty/customer support that you should come to expect in the 21st century.
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