Halifax credit card spam

purpleaki17 · 17 October 2017 at 10:46AM

Bit of a long one this. A couple years ago I was getting monthly letters through my post from Halifax for a credit card application. I am a Halifax customer, so when I called them about something unrelated I requested them to stop sending them not thinking much of it

6 months later I was still getting them so I wrote a complaint on their website. To be fair to Halifax they called me up very quickly to apologise and gave me a few quid to say sorry.

Fast forward to now and 3 more complaints/compensation I am still getting them. Last time I complained, Halifax said it was a 3rd party company who did their marketing so all they can do is keep requesting them to stop. I did receive a letter from this 3rd party company saying I had been removed but I still continue to get them.

The latest position is I sent a complaint 12th September and a week or so later – which is longer than usual – a manager called me (this hasn't happened before) and requested if I could send a picture of the latest letter, which I sent.

I have heard nothing since, in the meantime I have received ANOTHER application through my door. I am annoyed because it is such a massive waste of time and money sending these out.

I suppose my question is, is this something that I should be taking further, and if so, how? I am getting sweeteners of about £50 a complaint now and I appreciate it’s not the biggest banking complaint in the world, but I feel given the amount of contacts and length of time this has been going on it should be escalated.

Thanks

SHill · 17 October 2017 at 10:50AM

Why dont you just pop into a Halifax branch & speak to someone.

[Deleted User] · 17 October 2017 at 10:56AM

purpleaki17 wrote: »

I am annoyed because it is such a massive waste of time and money sending these out.

Don't worry about the time and cost. It's in the region of 23p a pack and fully automated.

Escalate to the ICO if the packs keep coming.

amfan · 17 October 2017 at 11:03AM

Blimey, £50 per complaint? How do I get them to harass me

purpleaki17 · 17 October 2017 at 11:08AM

its like a very small lottery win whenever I get one through the door

PeacefulWaters · 17 October 2017 at 2:37PM

I gave up at the font.

StopIt · 17 October 2017 at 3:19PM

*Makes mental note to have a moan at Barclaycard for unsolicited spam mail all the time* I'm not even a Barclays customer, so doubly annoying for me to get their stuff, but it gets filed under B.

It would be nice if these companies took ownership of their rubbish also. The letters say they're from Halifax, I don't, and shouldn't care if they employ someone else to send their marketing gumpf.

If you complain to them, they should sort it. If they still don't get it, complain louder. As ZX81 stated, threaten them with the ICO.

Westie983 · 17 October 2017 at 5:14PM

Change your marketing preferences online and they will stop sending them,

if you struggle to do this online, then go into a branch and they will do it for you.

Westie983

Ben8282 · 18 October 2017 at 2:00AM

Can't you just throw the letters unopened in the bin?

tastyhog · 18 October 2017 at 7:45AM

meh, just file them in the bin like any other normal person would.

wheres the issue?

Halifax credit card spam

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