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I contacted them on a friday, got back on monday, sent it back monday via special, got a txt tueday and got money on Friday, they were pretty good to me so i find it hard to believe they are a rip off compnay!

I was lucky then I guess!

Hi all,

I am a new member to the site, having joined specifically to post about mobilephonexchange.com.

I had a used iPhone 3G 8GB that I no longer used or needed, so decided to send it away to a recycling company. A quick look on a phone recycling comparison site showed that mobilephonexchange offered the highest amount for my handset (£175), so I signed up with them last Wednesday, electing to receive my payment via BACS transfer. I received a letter and jiffy bag on the Friday.

The handset itself was fully charged, cleaned, wrapped in tissue and then placed in the jiffy bag - incidentally the phone itself was in excellent condition with no marks on the screen whatsoever, and only very minimal scratching to the back casing. It was posted on Monday via Special Delivery, at a cost to me of £5.40, and tracking showed that it was delivered before 1pm on Tuesday.

The MPX website allows you to track your order status online. I've checked this several times a day, and yesterday (Thursday) morning the status changed from 'Confirmed' to 'Received'...but nothing else has happened.

Now according to the terms that mobilephonexchange set, payment would be made within 72 hours of receipt of the handset. That time came - and went -at 1pm this afternoon, with no communication from MPX at all. I tried emailing them yesterday and got no reply, so today at 1pm I decided to give them a call.

The phone was answered within five minutes by a man called "Mark", who told me my handset had been tested yesterday (Thursday) and needed to be "resynced". I asked why there was a delay, stating their own term that the payment would be made within 72 hours of receipt, and he told me that there were sometimes problems and that I should wait to hear back from them. I asked to speak to someone who could help more, he placed me on hold, and he returned a few minutes later to say that he would email the workshop and ask them to resync the handset today as a matter of urgency. I said that once the testing was completed I would be contacted via text or email and advised of "the correct value"...this is already ringing alarm bells in my head, as I know the phone was in excellent fully-working condition when sent away.

I shall keep you all informed on how things go but, suffice to say, I am already less than impressed at the time this is taking (despite their own terms and conditions) and the lack of communication.



Edited to add: I've just checked the MPX website again and, just over an hour after my phone call to them, my order status has been changed to 'Accepted'. One would hope that this is a good sign.

I should also point out that the comparison website I used to get prices for the handset, on which I based my decision to use MPX, no longer lists them amongst the choices. Odd.

Sent them two phones both in what I thought was perfect condition. They tested them and deducted £7 from one phone as they said it had a broken battery cover! Not being able to prove this one way or another had to accept their verdict. Probably about 2 weeks from sending until cash was in bank account so guess that was OK.

I posted my old Nokia to them two weeks ago, they quoted me £33. There was nothing wrong with it apart from minor cosmetic damage to the case, the screen was fine and I had used the phone until the day before I posted it off.

Today I received a later with a cheque for £7 attached stating it was a revised offer due to "water damage"! The phone has never been near water!

I feel completely ripped off, am going to give them a call when I have more time but I'm worried they'll try and fob me off because it's my word against theirs. And it's not worth me paying £10 to get the phone back when it was only worth £33 in the first place...

Any advice??

Thank you, I am in no rush for the money but I just want what I was originally quoted under their agreement that the phone is in working order - which it is.

I have also replied to you in more detail in the other topic!