Hotpoint or Tesco re faulty appliance?

agrinnall wrote: »

Ignoring your double negative, I do think there's a fault with the machine, but I think it's unlikely that an indicator light stopping working properly after months of use was faulty at the time of purchase. If Tesco require, as they can, that the OP has an independent report produced, and that report confirmes that the fault was not inerent, then they will be out an extra chunk of money.

But you didn't ignore my double negative.
The machine comes with a one year guarantee so there's no need to worry about when the light stopped working. Tesco will not be asking for an independent report while the machine is in the guarantee period.

agrinnall wrote: »

Does it? That hasn't been mentioned anywhere else in the thread. The only mention of guarantee has been Hotpoint's, and the weakness of that guarantee has been pointed out in post #4. If you're now bringing new information to the thread that you can verify then that may indeed make a claim against Tesco the sensible way to proceed.

No it is guaranteed for one year parts and labour, it is the extended guarantee that is the problem.

OP

I recently had a problem with a vacuum cleaner bought from Tesco.Thy offered a refund as they no longer stocked it, but as I bought it on the clubcard double up I wanted it repaired.

I rang Tesco Electrical helpline and they gave me the number to ring for the manufacturer which they did and the problem was sorted out.

I expect they will probably do the same with you

https://www.tesco.com/direct/help/returns-policy.page


Having trouble with an electrical item or a mobile phone purchased from Tesco?
In relation to electronics or mobile phones, please contact the relevant helpline below. If we are unable to resolve the issue over the phone, we would be pleased to offer you the following:
Within 30 days of receipt of the goods: Your choice of a repair, replacement or refund.
From 30 days after receipt of the goods until 12 months: We will arrange for a repair or replacement of the goods. If that’s not possible, we’ll offer you a refund.
After the first twelve months from receipt of the goods: You may be offered a partial refund, repair or replacement, depending on the product and usage.
For electrical items, we reserve the right to send out an engineer or technician to inspect the goods to confirm the fault before accepting the return.