MSE EE broadband deal : We want your feedback

Hi David, I registered for the offer about 6 weeks ago (the Amazon voucher was £100 at that time). Very straightforward, cancelled my talk talk account, requested the MAC code, no problem, passed MAC code to EE. New router arrived on time, switch over was painless, paid my line rental upfront as per the terms of the deal and I'm now enjoying broadband with no hiccups for £2.50 a week. I'm delighted. Customer service was great from EE.:j

I signed up for this deal earlier this year and my 'go live' date was 30 April. This meant that the £120 Amazon voucher should have been sent to me by 30 July.

I signed up for the line rental saver and received a confirmation e-mail. When I received my first bill, it showed a monthly charge, so I contacted EE. The person I spoke to advised that it could take a month or two for the the line saver to be shown, but I was definitely signed up to it and would receive the discount. I was told the same thing on subsequent months until early August, when I was told that I wasn't signed up for line saver (even though I had an e-mail proving that I was)

I was less than happy with this and my call was transferred to Customer Retention. The person I spoke to tried to fob me
off with an offer of 3 x £4.75 credit for previous months and setup Line Saver rental from then on (so I'd enter a new 12 month contract) I advised that I wasn't happy with this and I wanted the Line Saver deal back dated to my contract start date.

The CSA I spoke to checked with a manager than advised they
weren't able to do this. I asked to speak to a manager and was to have to wait 48 hours for a manager call .

I advised that this wasn't acceptable and demanded to speak to the manager. CSA then told me that his manager wasn't in, so I asked to speak thee manager that he had just spoken to. He tried to fob me off again and I insisted.

My call was then transferred to Ben Sawyer, manager of Pre-Live Cancellations team. After much argument, he offered to credit my account with 3 x £4.75 in respect of the May, June and July bills and place a recurring credit onto my account for the
next 9 months so the effect would be as if I had Line Saver. I agreed to this and asked for written confirmation, which he was unable to issue.

When I received my next bill, the credits had been correctly applied. However, I spent approximately 2 hours on the phone between May and August and only got the result I did through sheer force of personality (i.e. I shouted a lot) I shouldn't have had to insist that EE honour a contract that they had entered into with me - a lot of people would have given up or been persuaded into extending their contract to get the line saver.

The Amazon voucher has yet to materialise. On 31 July, I contacted eevouchers@affiliatewindow.com to advise that I hadn't received my vouchers. I received a reply from Harry.McFarlane@affiliatewindow.com asking for my DKI order reference, which I provided on 15 August. A few days later, Harry e-mailed to say: I have asked Amazon to resend your voucher, please check your spam/junk folders and general inbox. It will be with you in the next couple of days, hope this helps.

I haven't received my vouchers yet and follow up e-mails to Harry have gone unanswered. I have also contacted Amazon, but they are unaware of a request for vouchers to be sent to me.

All in all, I don't feel that Martin Lewis / MoneySavingExpert should be promoting EE / Affiliate Window as they don't seem to think it is necessary to honour contracts and offers made.

Hi all

First of all I wanted to say that I have been using MSE for years and use it as a reliable, quick and impartial source of information. Recently, users on the forums have been great help to me also.

I do have some thoughts about the EE Broadband deal which I would like to share. Please feel free to set me straight if I am being unfair or misguided in any way.

Having just purchased my first property, I came to MSE to look at sourcing the cheapest broadband deal. Having read the EE offer, and trusting MSE (I can do my own research when required using comparison sites etc, but why re-invent the wheel?) I decided to plump for the EE offer with £120 Amazon Voucher, as this seemed like a no-brainer, being equivalent to less than £5/month, accompanied as it was by blurb about being 'staggeringly cheap' etc. Furthermore, I even got my partner signed up to it last Sunday as well, in her flat.

Note that I didn't do much other research, other than a precursory glance at broadbandchoices website (and I make no apologies for this, as this is what I thought MSE was for). Yesterday I happened to notice that Quidco are offering £130 cashback for taking out the same deal, and have been for some time. Now I know that cashback is not guaranteed, but this seems to be through an affiliate link that takes you to a dedicated EE / Quidco page, and in my mind the cashback seems extremely likely to track (98% according to Quidco).

To me £130 cash is a much better offer than a £120 Amazon voucher, particularly reading on the forums the difficulty people are having receiving their vouchers.

I know I will probably get flamed for this, and buyer beware, DYOR etc, but I do feel as I was misled slightly, to my detriment. I know MSE does make money from clicks through and is open about this, but I can't help but feel that it was money talking on this occasion. Or is this because of a policy to not ever count cashback in a deal as read, because it is not guaranteed?

Grateful for others' thoughts. Not sure I will cancel for the sake of £10 (or effectively £20 if you include my partner)...but it has been a salutory lesson... Oh and yes, I'm pretty skint at the moment, so every tenner does make a difference!

masonic wrote: »

It's a good point that people should shop around, but it looks like the Quidco offer is £130 for the more expensive Anytime calls package and only £100 for the standard Weekend calls (which is the same as the new voucher value offered by MSE as of Tuesday this week).

Thanks for the response. But on the Quidco page (sorry not able to post link) it says "Buy 12 months broadband and weekend calls for £2.50 a month" under the £130 cashback on the right hand side?