Thank You npower Hometeam for another wasted day
dickydonkin
Posts: 3,055 Forumite
I would just like to express my sincere gratitude to npower Hometeam for informing me at ten minutes past five this afternoon that they could not honour the pre-arranged service of my boiler which is incorporated into the contract of my boiler breakdown insurance.
Not only have I lost a days wages (I turned down a job because by boiler has not been serviced for over two years - npower failed to turn up on another pre - arranged booking), but having had to stay in the house and endure daytime television waiting for the engineer, this added insult to injury.
I originally asked for a weekend service, but they apparently don't do boiler services on a weekend - however, my new appointment is for 'Saturday - AM' - which is between 08:30- and 13:00hrs - so it looks like a wasted Saturday waiting for these clowns.
These people are full of excuses and lies - and I dread to think what their response time would be if my boiler broke down.
Absolutely useless!
Rant over!:mad::mad:
Not only have I lost a days wages (I turned down a job because by boiler has not been serviced for over two years - npower failed to turn up on another pre - arranged booking), but having had to stay in the house and endure daytime television waiting for the engineer, this added insult to injury.
I originally asked for a weekend service, but they apparently don't do boiler services on a weekend - however, my new appointment is for 'Saturday - AM' - which is between 08:30- and 13:00hrs - so it looks like a wasted Saturday waiting for these clowns.
These people are full of excuses and lies - and I dread to think what their response time would be if my boiler broke down.
Absolutely useless!
Rant over!:mad::mad:
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Comments
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I am in this position to. I had a message on the answer machine on Monday canceling my appointment for this saturday AM. I had the same problem last year also when they canceled 4 times!! Maybe I should reschedule for the summer??Destiny struggles to re-assert the pattern that was meant to be.0
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Vote with your wallet/purse and leave them, its only way companies will learn and not take customers for granted, plus it will probably be cheaper in long run have a independent heating energy to do the job at a one off cost0
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Hi dickydonkin,
I'm really sorry to hear that your appointment was cancelled.
Were you told why this was?
If you'd like me to take a look into this for you, send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I'll find out what's happened.
Many thanks,
Adam
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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