Buyer slow to pay, feel like I'm being conned somehow

soolin · 24 November 2015 at 11:55AM

One more thing, don't hassle buyers for payment it can cause all sorts of issues, not least of which poor stars for communication. It doesn't matter what you say in your blurb, you can't force a buyer to pay quickly, you must allow them at least the 2 days that ebay expect you to wait before a case can be opened, personally I think even that is a bit quick.

Send an invoice, then leave it alone for a couple of days, there is absolutely no need to contact a buyer further.

beneficentluge · 24 November 2015 at 12:04PM

Thank you for all the advice. I actually sold about 10 items in one go this week and it's only this buyer's payment who has gone into pending balance. I've received payments which are more than this and they were received as normal.

I'm just going to cancel the order since I'll be going away soon and don't want all this hassle. Don't want to see whether it turns out to be a buyer scam.

Cheers

beneficentluge · 24 November 2015 at 12:43PM

Order cancelled and didn't have to wait 10 days.

Sorted!

soolin · 24 November 2015 at 10:47PM

beneficentluge wrote: »

Order cancelled and didn't have to wait 10 days.

Sorted!

How exactly did you cancel and have your FVFs been refunded ?

beneficentluge · 24 November 2015 at 10:59PM

Simple.

Buyer paid then I cancelled the order via eBay and their PayPal payment was automatically refunded. Also my FVFs were credited shortly after.

If the buyer hadn't paid and I cancelled the order then I would have to wait 10 days maximum for the buyer to confirm mutually.

soolin · 24 November 2015 at 11:09PM

beneficentluge wrote: »

Simple.

Buyer paid then I cancelled the order via eBay and their PayPal payment was automatically refunded. Also my FVFs were credited shortly after.

If the buyer hadn't paid and I cancelled the order then I would have to wait 10 days maximum for the buyer to confirm mutually.

What option did you use to cancel?

beneficentluge · 25 November 2015 at 10:58PM

Your cancellation reason: The buyer asked to cancel the order or there's an issue with the buyer's address

I selected this option. It would still work if the other option was chosen anyway as long as the buyer already paid via PayPal.

Buyer pays via PayPal > seller cancels order > PayPal refunds automatically > order cancelled and closed > FVFs credited.

or

Buyer hasn't paid / pays other than PayPal > seller cancels order > wait 10 days for buyer to mutually confirm / refund > order cancelled and closed

Also read about this process on the eBay site when I looked more closely.

Only downside is the buyer can leave negative feedback but I guess a quick call to eBay will sort that out if it's out of retaliation.

soolin · 25 November 2015 at 11:52PM

beneficentluge wrote: »

I selected this option. It would still work if the other option was chosen anyway as long as the buyer already paid via PayPal.

Buyer pays via PayPal > seller cancels order > PayPal refunds automatically > order cancelled and closed > FVFs credited.

or

Buyer hasn't paid / pays other than PayPal > seller cancels order > wait 10 days for buyer to mutually confirm / refund > order cancelled and closed

Also read about this process on the eBay site when I looked more closely.

Only downside is the buyer can leave negative feedback but I guess a quick call to eBay will sort that out if it's out of retaliation.

At least that option doesn't give you a defect. If you do get negative feedbCk ebay are unlikely to remove it and may well give you a slap on the wrist for fabricating a cancellation. Buyer didn't request a cancellation nor was there an issue with the address and your holiday doesn't count as a valid reason for cancelling.

However, negs are actually quite rare and it is unlikely that buyer will leave feedback unless they are very aggrieved at your treatment of them.

Buyer slow to pay, feel like I'm being conned somehow

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