Act 75

Can you clarify what you mean?

Are you referring to section 75? That kicks in once payment is made and relates to supply of goods or service.

Valtair wrote: »

Hi All
Can one request a Deadlock Letter from a Credit Card Company when apparently they are sitting in your request to not to pay a rip off company?
Thank you in advance

You can request a deadlock letter.
Whether or not the service provider agrees to provide one is entirely up to them.

Deadlock letters are issued following a complaint to allow a customer to ask the ombudsman service to look into the matter prior to the normal 8 weeks having elasped

Reasons for a service provider issuing a deadlock letter include:

you [i.e. the service provider] feel you have done everything you can to help the customer;

you are unwilling or unable to give the customer what they are requesting, for example a product, service or financial award;

you feel there isn’t reasonable cause for complaint, for example the customer is unhappy with something covered in their terms and conditions; or

the customer is highly persistent; neither you or the customer is willing to change their position and this is impacting on your resources.

https://www.ombudsman-services.org/docs/default-source/website-content/edit-pc-pack-explaining-deadlock.pdf

Where a deadlock letter is issued, it should include wording along the lines of

We have done all that we reasonably can to resolve your complaint and this is our final response.

Note: Issuing a deadlock letter doesn’t mean that the Ombudsman Service will automatically accept a complaint; they still check thoroughly
that the complaint fits within their terms of reference

Write or phone them.
Once you have made a formal complaint, if they don't respond (that doesnt mean it has to be resolved) in 8 weeks you can go to the FOS
Not paying the minimum will result in a default, Section 75 claims dont remove the need for contractual payments.

meer53 wrote: »

Not paying the minimum will result in a default, Section 75 claims dont remove the need for contractual payments.

Good advice and important to understand.

The original amount is still due. If, ultimately, your claim is successful, you might be due a payment back. This isn't a "refund", it is a payment back. It might be the same amount as the original transaction, more or less. In most cases you wouldn't be entitled to any interest back except at the "statutory" rate (which is very little).

So if you don't pay the minimum you risk your card being blocked, your rating damaged and late payment fees applied. If you usually pay off the full balance each month, then continue to do this to save the interest.

lon2017 wrote: »

Please note that this is what is stated on the letter I received from the Credit Card Company:
The Transation will show as "Dispute Ammount" on your next statement. This means the transation will not accrue any interst or require payment until the dispute is resolved. Credit Card promised to clear it by at certain date, them moved 2 weeks ahead and now they want payment to be made!
Where do I stand on it?

What does "Credit Card promised to clear it by at certain date" actually mean, did they commit to a specific resolution date? In what way are they now demanding payment in apparent contravention of their earlier letter?

It may be possible for people on here to offer advice if you give a bit more detail but chances are your best bet will be to phone the card company and seek clarification from them about the status of the disputed transaction and whether they're expecting payment for it.