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Hengus wrote: »

Is Iresa communicating with any of its customers at the moment? I cannot get them to bill me properly for gas (it's not just the CV issue). I also sense from a response that I have received from The EO that Iresa may not have responded to its request for information.

Nope. Last response I had from them was on 6/3, and I still have 4 tickets open on the system.
And it's not just customers. My previous supplier (E.On) has been trying to contact them for 3 weeks to agree a final gas read, but they do not respond to them either.

Hengus wrote: »

Is Iresa communicating with any of its customers at the moment? I cannot get them to bill me properly for gas (it's not just the CV issue). I also sense from a response that I have received from The EO that Iresa may not have responded to its request for information.

He can only hide in the toilets blubbering like a girl for so long before someone finally notices that he's gone missing and drags him back to his desk so he can continue working on his abacus. Sadly for him I think Blackadder previously cornered the market in the underpants on the head and two pencils up the nose trick.

Not unreasonably the visitor posts on Facebook seem to be getting more and more angry by the day with absolutely no recent official responses being posted by Iresa on any of the social media sites.

It would appear that a situation now exists where Iresa don't answer the phone to customers, don't appear to even read let alone reply to either customer emails or questions/complaints placed on online accounts (although trying to be fair a complaint sent to them via email on the 13th April has now been copy/pasted by them into the Support area in my online account and been given a reference number but the complaint has not been formally acknowledged via email and it has most definitely not been responded to) and they are not currently posting anything on the social media sites.

More importantly if Iresa are also not communicating with the other energy suppliers, the Ombudsman or Ofgem surely this can't be allowed to continue before it negatively impacts Iresa's business in a big way effectively making them impossible to deal with or remain part of the energy market.

Based on that I am guessing the answer to your original question must probably be NO! :rotfl:

All this does is make customers begin to wonder if anyone is actually doing any work at all at Iresa and it would clearly not be unreasonable for any customer to begin doubt whether Iresa are even still in business?

Whatever the reason/s for this unacceptable and intolerable behaviour by an energy supplier I can't honestly see Ofgem allowing it to continue for very much longer.

You would think that after being given their first warning by Ofgem regarding improving their levels of customer service if there is no evidence of immediate improvement Ofgem will be left with no option but to step in and take swift enforcement action if only to deflect any criticism of themselves for issuing Iresa with their Operator's Licenses in the first place without carrying out due diligence, financial and systems checks beforehand and also for not taking more robust enforcement action against Iresa much earlier?

If memory serves me correctly a similar period of total silence also preceded GB Energy going bankrupt and when things go totally quiet in these circumstances it is not usually a good sign.

These are obviously totally different circumstances to what happened with GB Energy and this is only wild speculation and not based on any known facts but in the absence of any formal announcement by either Iresa or Ofgem do you think it's possible that Ofgem's search to find a supplier of last resort to take on Iresa's existing customers may have already begun behind the scenes?