getting money back for faulty xbox one

dogman1443 · 23 October 2014 at 9:52PM

My wife bought me an xbox one for Xmas last year. In the middle of September this year it started making a funny electrical noise so I sent it back to MS to get it repaired. It came back after 10 days ( although the serial number is different,which I assume is either a new console or a reconditioned one!) but 5 days later it is making the same noise as before. I am loathed to send it back again and would rather just take it back to argos for a refund. Is this possible? Not bothered about cash as a credit note would do. Can someone please advise me. Thank you.

bris · 23 October 2014 at 10:13PM

It's only possible if they say yes.

Legally they can repair, replace or refund what ever suits them best, the choice is theirs.

Hedgehog99 · 23 October 2014 at 10:17PM

Your contract is with the seller (Argos), so it's their problem to take it up with MS. Argos were good when I took a radio-controlled watch back within its guarantee time - no quibble replacement. You don't need a receipt to return faulty goods, but it'd help WRT the date your wife bought it/guarantee period.

JJG · 24 October 2014 at 11:37AM

I imagine things have been made more complicated by the fact you dealt with Microsoft directly the first time and they have replaced your xbox. I may be wrong but I imagine Argos's liability was for the actual console they sold to you, which you now no longer have.

getting money back for faulty xbox one

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