EE says Vodafone has reactivated my number!

MerryGerry · 3 July 2015 at 10:09AM

I transferred my number to EE from Vodafone last August 2014.
I have been unable to received calls or texts since 23rd June.
First EE said Vodafone retained the number prefix and were not forwarding my calls or text from Vodafone servers to EE’s server; Vodafone looked into this even though I don’t have an account with them and said this was rubbish
Next EE said Vodafone had reactivated my number and ‘potentially’ allocated it to someone else (the data protection and security breaches don’t bear thinking about if this is true for ANYONE who has transferred a number from one provider to another)! Vodafone again said this was rubbish.
I still can’t receive calls or texts – any suggestions other than the Ombudsman?

macman · 3 July 2015 at 10:31AM

Numbers are always recycled once they are no longer required, otherwise we would have run out of mobile numbers years ago. But if the number has been correctly ported to another network, then of course this should not happen.

davidsuffolk · 3 July 2015 at 10:33AM

What happens when you ring your number from another phone? If someone answers you have a problem (but can probably ask that person!). If it just doesn't ring or has an automatic message that again may give you a clue?

grumbler · 3 July 2015 at 11:25AM

MerryGerry wrote: »

I transferred my number to EE from Vodafone last August 2014.
I have been unable to received calls or texts since 23rd June.
First EE said Vodafone retained the number prefix and were not forwarding my calls or text from Vodafone servers to EE’s server; Vodafone looked into this even though I don’t have an account with them and said this was rubbish
Next EE said Vodafone had reactivated my number and ‘potentially’ allocated it to someone else (the data protection and security breaches don’t bear thinking about if this is true for ANYONE who has transferred a number from one provider to another)! Vodafone again said this was rubbish.
I still can’t receive calls or texts – any suggestions other than the Ombudsman?

If the number was in use until June, how on earth could it be 'reactivated'? Not to mention a 'quarantine' common before inactive number gets allocated to a new customer.

That said, nothing happening at Vodafone can surprise me, but when these two dreadful companies come together you have to be prepared to the worst.

Ombudsman is the only way to go IMO. Also, it's worth reporting Voda to Ofcom, but they don't deal with individual complaints.

Retrogamer · 3 July 2015 at 11:38AM

I have a friend who ported from Vodaphone to O2 the end of last year and since near the end of June he's had the same problems. Landlines and mobiles from other networks can no longer call him and texts not received.

He's raised it with O2 and they suggested it's a porting problem (since the number originated from Vodaphone they still "own it" and it's essentially a long term divert)

MerryGerry · 5 July 2015 at 4:14PM

Thanks
when anyone calls the number they are told that the phone is switched off
Got a copy of an internal email sent to me by EE that says that "this has been a major headache for Vodafone and they are putting in a global fix to remedy it". Suggests that it should be easy then for EE to get me compensated for the loss of service, only they say that I have to take this up with Vodafone myself!

simax · 5 July 2015 at 10:51PM

When a number gets ported out, it should go on the networks "do not recycle" list. Sometimes the odd number slips through the net and gets recycled and ends up provisioned on a sim pack somewhere, stopping the routing to your phone.

Easily rectified by your current network talking to the porting department of the old network.

EE should be doing this for you.

mobilejunkie · 6 July 2015 at 9:14AM

EE talking with Vodafone - hilarious. It's impossible when talking with one of them; put the two together and you have no chance!

kittykat17 · 18 July 2015 at 8:01PM

Hundreds of ex-Vodafone customers who have ported to other networks are experiencing the same problem. People who are currently trying to port out from Vodafone to other networks are also having a nightmare. The problem is with vodafone's systems and only they can rectify it. I know that EE's porting department and escalation team have been in contact with Voda several times over the past few weeks in the hope of hurrying them up but, surprise surprise, it is still ongoing.

EE says Vodafone has reactivated my number!

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