MSE News: Consequential loss clause to be removed

I suspect it will come down to reasonableness and how much you are trying to claim compared to the journey taken. Rail companies are going to be be reluctant to pay out if you haven't initially asked them to help.

Some people's reaction seems to be to jump into a taxi and then expect someone else to pay. Remember the people travelling from Spain to Calais in taxis during the ash cloud time ...

Well a few years back I remember I was supposed to get a train about 7pm which took 1 hour and once at destination was 10 minutes walk to bus stop, not counting the time from bus station to where I was staying, but the train was delayed then cancelled then a replacement taxi was put on, a 1 hour journey took around 4 hours because it had to stop at every point on the way! (was a fast train) meant I missed the last bus and a taxi at that time would of been £15-£20, but my fare was £14.

Did get a taxi but company refused refund saying I could of walked it! (6 miles!)

An interesting and potentially very welcome development. I've had a few cases where I've caught a train which should have connected with a bus at the other end but because a train was late I missed it. I presume you could claim for a taxi if that was the last bus (which has happened to me before).

Not so sure in the case where there was a later bus but it was (say) 2 hours later. Would that be reasonable to take a taxi and try to claim it back?

I had an occasion last year where I'd booked a rail journey many months earlier, but one of the rail operators was on strike. As there was only a very limited replacement bus which would add 3 hours to my journey and the advice was not to travel I opted to travel the previous evening, which the rail companies had specificallly allowed. But to do this I had to pay for an extra night in my hotel and I did ask them to refund this but got told they were not liable. I hope that will now change. I was epsecially annoyed as this was an Advance ticket, valid only on the specified trains, one of which now wasn't running. They had my email address from when booking the ticket but did not even bother to contact me to inform me of the strike.