MSE News: Card protection firm CPP must pay £14.5m to mis-selling victims

I managed to get through to them today, after 25 minutes on hold. I knew I had started my CPP policy (but couldn't remember exactly when) as it had been offered reduced or free with my Egg card. I distinctly remember ringing up to cancel it after the year and being convinced it was essential, therefore I continued. I have renewed it year on year ever since. I feel stupid that I was sucked in and it has been sold on a lie. If I knew I was automatically covered for £100000 by my card provider, why would I have taken it out? To those people being flippant and insulting towards people who have these policies to allegedly 'safeguard' their finances, please shut up. I am not stupid (have two science based degrees) but unfortunately trusted the people on the other end of the phone.

The main issue here is being double-insured and that is mis-selling. The guy I spoke to at CPP was fairly helpful (told me exactly when my policy started and who through) and told me I would be getting a letter very soon. I'll see what it says and take it from there...

Here we go again.

Already had two calls today about reclaiming my CPP :mad:

In 2007, a Credit Card Bank not to disimilar to (MBMA) suggested that i took out through there recommended insurers, a Credit Card/Any Card protection Policy. and i was given an online link which took me to CPP. It offered for £70 a three year policy which at the time i thought was a good idea as i had been bombarded with emails and news that theft from cards and of the cards itself was on the rise. The link directed me to a bit of a dead end and gave me a phone number to ring up. This i did and took out the policy and paid with my (MBMA) type card. Three years later and with numerous phone calls trying to sell me identity protection, phone protection andevery other sort of protection you could possibly think off, i renewed again but by direct debit from my own bank as my (MBMA) type card was too exopensive on apr and didnt use it anymore. Having read the MSE article, i duly thought about it and after thinking what an idioit ive been, i contected CPP only to be told that they only managed the policy for the (MBMA)type bank. I insisted that my contract was with them as i had set it up with them directly and the only input the credit card company had was to recommend it as there partner and pay for it (initially). CPP would not have it and told me i need to contact the credit card company. (thwe CPP agent was quite aggressive too in her manner)However, she magically said im putting you through to the bank now and then next moment ive got an automated message from the Bank. Eventually after waiting and listening and not daring to utter a word as it said thank you for your response im putting you through to the dept you asked for???? I spoke to a Bank Agent who said they had received an enormous amount of calls from CPP today and the bank is getting the impression they are trying to push on the responsibility to the bank insted of dealing with it themselves... I was told to hold for 10 mins, then he got back to me saying that they needed a contact number and would be in touch with me within 5 days then hung up!!! ?I will give it 5 days and see what happens but am i right in thinking that the Contract was with CPP and it is they who are responsible and if thats the case, how do you make them understand this instead of them pushing the blame back to the bank. Confused and bewildered and feeling daft for not realising that i was already covered with the bank itself.
Ax:eek:

clinton1977 wrote: »

have just looked at my wifes lpf credit card statement,she is paying optional payment protection, however she was not working at the time she got the card and was never asked if she wanted the cover, does she have a right to claim?

That sounds like PPI, which is not what this thread is about. Immediate answer is yes, loads of instructions on the site on what to do!