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  • FIRST POST
    • Sara Nixon
    • By Sara Nixon 23rd Aug 17, 8:24 AM
    • 1Posts
    • 0Thanks
    Sara Nixon
    Reclaimed packaged Bank Account Charges
    • #1
    • 23rd Aug 17, 8:24 AM
    Reclaimed packaged Bank Account Charges 23rd Aug 17 at 8:24 AM
    Thank you MSE ... I used your online template (Resolver) to contact Lloyds and within five days they had deposited £1653.02 back into my account. Result! I am delighted ...and no hassle or questions asked either!
Page 4
    • BrummyGit
    • By BrummyGit 10th Nov 17, 11:51 AM
    • 48 Posts
    • 30 Thanks
    BrummyGit
    I've just been invited by Lloyds to have my historic case reassessed. I was rejected previously because I'd used some of the included benefits, (breakdown cover for my wife's car).

    My argument at the time was that I didn't have a choice of whether I wanted the benefits as I was told I needed the account in order to have certain credit facilities available, and that I only consumed some of the benefits after the event because why would I go to the market and spend additional money buy something else when I was being forced to have a more comprehensive product that I'd had no opportunity to select on the basis of it matching my requirements. I also had a company car and company phone for that period so didn't need all of the cover being provided. I had registered my kids phones, again because I was forced to have a product I thought I might as well register for what I was having to pay for anyway.

    Surely this means my needs weren't assessed and I never had the opportunity to purchase appropriate products for my needs (if I even needed them)?
    • archersluck
    • By archersluck 15th Nov 17, 10:04 AM
    • 619 Posts
    • 2,263 Thanks
    archersluck
    I've just had a reply from Natwest saying they can't help as they have no evidence I held the account in their records. I had it until 2012 so not donkeys years ago. I also did a SAR to get the statements and all of these were provided by Natwest, I attached them all to the claim on resolver...
    Do I need to escalate this now or maybe they just missed the statements?

    Saving for a deposit: £11,621.15
    20/25lbs
    • dunstonh
    • By dunstonh 15th Nov 17, 10:29 AM
    • 90,335 Posts
    • 57,119 Thanks
    dunstonh
    I've just had a reply from Natwest saying they can't help as they have no evidence I held the account in their records. I had it until 2012 so not donkeys years ago. I also did a SAR to get the statements and all of these were provided by Natwest, I attached them all to the claim on resolver...
    Do I need to escalate this now or maybe they just missed the statements?
    Originally posted by archersluck
    Go back to them providing the statements and highlight the packaged account payment on several of them. However, do be aware that closure of account is normally sufficient to allow them to apply the 3/6 year timebar.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • archersluck
    • By archersluck 15th Nov 17, 11:05 AM
    • 619 Posts
    • 2,263 Thanks
    archersluck
    Go back to them providing the statements and highlight the packaged account payment on several of them. However, do be aware that closure of account is normally sufficient to allow them to apply the 3/6 year timebar.
    Originally posted by dunstonh
    Thanks, I've done that now. Didn't know about a 3 year bar so will keep fingers crossed

    Saving for a deposit: £11,621.15
    20/25lbs
    • dunstonh
    • By dunstonh 15th Nov 17, 12:23 PM
    • 90,335 Posts
    • 57,119 Thanks
    dunstonh
    Thanks, I've done that now. Didn't know about a 3 year bar so will keep fingers crossed
    Originally posted by archersluck
    The 3/6 year rule is a combined rule. You can be timebarred from complaint if you took the product out more than 6 years ago and it is more than 3 years from being reasonably aware of an issue. Both periods need to be met to allow the timebar to be applied. Some banks use the timebar more proactively than others. Some are a bit scattergun and use it with some people but not others, even when they could.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • dirtycashuk
    • By dirtycashuk 21st Nov 17, 5:21 PM
    • 2 Posts
    • 2 Thanks
    dirtycashuk
    next stop ombudsman ?
    Approx 6 month ago I contacted Lloyds bank regarding bank charges for packaged bank accounts I had held with them for in excess of 20yrs, been with them for 50 plus years before being transferred across to tsb, now with Halifax. I was given a dedicated fella who looked into my accounts and complaint after some research he found my accounts and charges etc.I already had all the info as the manager at tsb branch I had gone to originally still had access to the Lloyds transfer customers details on his computer and was more than happy to confirm it al to me before pointing me in Lloyds direction.
    After much messing me about not returning calls, not making telephone appointments he had requested, not responding to letters about the matter I finally got to speak to the fella to be informed that as I had used the breakdown cover twice over the time I was not eligible to reclaim although in evidence I had supplied the managers name, branch, meeting dates in which I was informed by aforementioned manager that I had to take out the accounts otherwise I would not be eligable for overdrafts, better rates, loans, morgatges etc of which I had a lot of during my time with the bank, and that was the basis of my complaint,I felt I was misled into the account in the first place, it would have obv been cheaper for me to take out my own car breakdown over the years and it was probably 15 years from the start before I ever claimed at all.
    I requested that my dedicated handler wrote to me with his decision and reasons as to why he believed I was wrong to complain but alas I have waited a few month and still no response even after a further request for it was made. Obv I have detailed records of all the contact between us including recorded telephone conversations as per our telephone appointments, but I just cannot get a response in writing from him.
    I have given up on him now and think I should just go straight to the F.O am I correct or jumping the gun, I have been very patient and pleasant to no avail.
    • dunstonh
    • By dunstonh 21st Nov 17, 5:47 PM
    • 90,335 Posts
    • 57,119 Thanks
    dunstonh
    it would have obv been cheaper for me to take out my own car breakdown over the years and it was probably 15 years from the start before I ever claimed at all.
    Actually, its not that obvious. Many packaged accounts are cheaper. However, if you wanted that facility, you were free to buy it direct and cancel the PBA at any time.

    I have given up on him now and think I should just go straight to the F.O am I correct or jumping the gun
    The FOS only uphold around 1 in 10 PBA complaints. So, don't be in a hurry to go to the FOS.

    Also, did this all get handled as a complaint or an enquiry? A complaint would see you receive a written letter confirming their undertanding of your complaint, information on how the complaint is handled and a leaflet about the FOS and what happens next.

    A complaint is always closed in writing whether its a rejection or an uphold. You may wish to check a) it was a complaint and b) the letter may have been issued but not received by you.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • dirtycashuk
    • By dirtycashuk 21st Nov 17, 10:52 PM
    • 2 Posts
    • 2 Thanks
    dirtycashuk
    Thankyou for your views and information I shall look into the points highlighted in your reply and closely the enquiry/complaints part as I am certain that I had informed Lloyd’s that my contact was in fact a complaint regarding the fact I had been told on more than one meeting with bank managers( I am now in my early seventies and still remember the meetings as if yesterday)that the only way I could gain access to certain interest rates loans etc was if I took the packaged accounts out this, goes back to the initiation of their very first packaged accounts also never asked to upgrade/downgrade or change to any of their different ones available, Lloyd’s just took it upon themselves although I do believe that in cases it was when they made a certain one obsolete thus moving me on. I will update and thankyou for the help
    • Mersey
    • By Mersey 21st Nov 17, 11:59 PM
    • 1,651 Posts
    • 790 Thanks
    Mersey
    Approx 6 month ago I contacted Lloyds bank regarding bank charges for packaged bank accounts I had held with them for in excess of 20yrs,


    I was given a dedicated fella who looked into my accounts and complaint after some research he found my accounts and charges etc.



    in which I was informed by aforementioned manager that I had to take out the accounts otherwise I would not be eligable for overdrafts, better rates, loans, morgatges etc of which I had a lot of during my time with the bank, and that was the basis of my complaint,I felt I was misled into the account in the first place,


    I have given up on him now and think I should just go straight to the F.O am I correct or jumping the gun, I have been very patient and pleasant to no avail.
    Originally posted by dirtycashuk


    Yes, that's a valid reason to believe you were mis-sold the packaged bank account. [The bank may claim your are time barred, as you only have 6 years to pursue civil claims]


    You only have 6 months from the bank's final response in which to refer the matter to the FOS. You can do this online.


    Of referrals to the Ombudsman, 19% re packaged bank accounts succeeded in the year April 2016 - March 2017.


    Indeed, 44% complaints about banks succeed, rising to 48% where a complaint is regarding the advice received.


    [This compares with a 20% success rate re solicitors and 36% re IFAs and a 13% success rate re advice from building societies]
    Last edited by Mersey; 22-11-2017 at 12:02 AM.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
    • Mersey
    • By Mersey 22nd Nov 17, 12:09 AM
    • 1,651 Posts
    • 790 Thanks
    Mersey
    I've just been invited by Lloyds to have my historic case reassessed. I was rejected previously because I'd used some of the included benefits, (breakdown cover for my wife's car).

    My argument at the time was that I didn't have a choice of whether I wanted the benefits as I was told I needed the account in order to have certain credit facilities available


    when I was being forced to have a more comprehensive product that I'd had no opportunity to select on the basis of it matching my requirements.


    I also had a company car and company phone for that period so didn't need all of the cover being provided. I had registered my kids phones, again because I was forced to have a product I thought I might as well register for
    Originally posted by BrummyGit


    Yes, they are both valid heads of claim and good reasons to believe you were mis-sold the packaged bank account ie you didn't want or need it.


    If the bank re-pay your PBA fees, they usually just deduct the value of any benefits used from any redress.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
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