Advice please stepchange closed my account

Breathe and have a cup of tea firstly.
It could be something simple like your payment was under and they couldn't get hold of you so cancelled your plan. You might find if you give them a ring you can straighten it all out.
Failing that you can get help from Christians against poverty, your local cab or national debtline. You could even consider running a plan yourself. It's pretty simple, you write to your creditors let them know what's going on and arrange for payments to go out. Depending on how long you've been on the plan the creditors probably won't notice much difference between stepchange paying them and you paying them. As long as they continue to get paid regularly without stops and starts and missed payments they probably won't care. C
I'm not sure why your payment was short but you might need to think about it so you can figure out how to prevent problems in future. Perhaps you could have used your emergency fund? Nay e your emergency fund wasn't enough and you need to put slightly more aside for emergencies? Maybe your budget is too tight and it needs reviewing? Maybe just getting in touch with stepchange to let them know x,y,z had happened and you couldn't pay the full amount this month would have helped. Anywat I know it's easier said than done a d always cometely obvious after the fact but obviously if you can make any little changes to stop things going wrong in future it will help.
Hope you get things restarted with stepchange but if not there's plenty of alternatives. ( if you do need to look at alternatives make sure you choose a charity or similar from martins list and don't go for a rip off company)/
Df

Hi

When I first went into a DMP I did it via Stepchange but then lost my job so had to do it myself, and have been doing so ever since.

Here's what I suggest:
- review your budget, work out what you can reasonably afford to pay after all your living expenses and divide it up between your creditors pro rata to debt level. If £257 isn't affordable for you then reduce it to give some resilience in your budget
- write to each of them with a copy of the budget and an offer of payment, insist everything should be in writing. ask for bank account details
- once received, set up standing orders with the payments as agreed.