MSE News: EE and Virgin mobile phone users 'unable to make calls'

Former_MSE_Callum
Former_MSE_Callum Posts: 696 Forumite
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in Mobiles
EE and Virgin Mobile customers are reporting widespread problems trying to make calls today....
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'EE and Virgin mobile phone users 'unable to make calls''
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Comments

  • michaels
    michaels Posts: 28,003 Forumite
    Photogenic Name Dropper First Anniversary First Post
    Note this is also impacting numbers originally issued by EE (1-2-1, Orange) and ported to other mobile networks since.
    I think....
  • john539
    john539 Posts: 16,966 Forumite
    First Anniversary First Post
    Customer Service numbers not working, nothing on website !

    http://ee.co.uk/help/get-in-touch

    https://myaccount.ee.co.uk/networkchecker/checkservice

    Absolutely shocking !
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    I'm on Virgin and not experienced any issues luckily.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    edited 10 October 2017 at 4:37PM
    Also affects Plusnet customers and I'd guess BT too although my Plusnet seems fine now.

    Edit: not fully working yet.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    craigr98 wrote: »
    I'm on Virgin and not experienced any issues luckily.

    It only seemed to affect calls to outside of the EE network, so EE to Plusnet calls were probably fine but you couldn't phone 150 on Plusnet for customer service (ironically) or even 999 (I think).
  • d123
    d123 Posts: 8,621 Forumite
    Name Dropper Photogenic First Anniversary First Post
    craigr98 wrote: »
    I'm on Virgin and not experienced any issues luckily.

    I’m on EE and not experienced it either, I’ve just got off a call to a phone on Three which connected without any issue (and had made a number of calls earlier).
    ====
  • john539
    john539 Posts: 16,966 Forumite
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    Their landline customer service numbers are not working.

    EE landline 0845 412 5000
    Another provider 0207 362 0200


    I cannot call landline numbers.
  • CKhalvashi
    CKhalvashi Posts: 12,056 Forumite
    First Anniversary First Post Photogenic Name Dropper
    Not EE's fault but my car decided to wee hydraulic fluid this morning and I couldn't phone the AA.

    Luckily I was able to borrow someone's phone to do so, however I can imagine a scenario of a woman at the side of the road being in a far worse situation.
    💙💛 💔
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Ah... a sexist comment.
  • andygb
    andygb Posts: 14,631 Forumite
    First Anniversary Name Dropper First Post
    We noticed this at 1.00pm today.
    My OH had tried to call me on her Virgin PAYGO to the home landline. She got no ring tone.
    She phoned my Virgin PAYGO, and I tried to phone her back on the landline - no ringtone.
    I have now tried to phone my Virgin PAYGO from the landline and it is saying that my Virgin mobile is not available.
    I tried to phone 789 - Virgin help/customer services, but cannot get through - weird tone and then goes dead.
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