Easyjet Price Promise

Inaflat
Inaflat Posts: 18 Forumite
First Post First Anniversary Combo Breaker
in Flights, currency & car hire
Hi

I booked flights last April for January '17 trip

I now check and they are £150 cheaper, phone Easyjet and they have told me the promise is only valid if I can find it cheaper on the same day as I booked!!!!!

Is this true or are the fobbing me off
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Comments

  • richardw
    richardw Posts: 19,458 Forumite
    First Anniversary First Post
    edited 18 September 2016 at 10:45AM
    No, Yes.
    "Our price promise means that if you have made a booking and the same flight subsequently becomes available at a lower fare, then we will give you an easyJet Flight Voucher on the difference that you can use on future flights with us."
    http://www.easyjet.com/en/terms-and-conditions#a25
    Posts are not advice and must not be relied upon.
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Name Dropper First Anniversary First Post
    Inaflat wrote: »
    Hi

    I booked flights last April for January '17 trip

    I now check and they are £150 cheaper, phone Easyjet and they have told me the promise is only valid if I can find it cheaper on the same day as I booked!!!!!

    Is this true or are the fobbing me off

    What do you mean?

    Have they told you it's only valid if you book flights at say 9am then they go down at 2pm the same day?

    Or have they told you it's only valid if the flight is now cheaper for the same day and time of departure as the ticket you've booked?

    The former is incorrect, the latter correct.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Inaflat
    Inaflat Posts: 18 Forumite
    First Post First Anniversary Combo Breaker
    peachyprice wrote: »
    What do you mean?

    Have they told you it's only valid if you book flights at say 9am then they go down at 2pm the same day?

    Or have they told you it's only valid if the flight is now cheaper for the same day and time of departure as the ticket you've booked?

    The former is incorrect, the latter correct.

    Their customer service guy said the former, which I queried but he was most adamant

    Will phone again tomorrow, but if you're right, which I'm sure you are I'll be unhappy about him
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Name Dropper First Anniversary First Post
    He's definitely wrong. I've made claims months after booking.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • joerugby
    joerugby Posts: 1,180 Forumite
    First Anniversary Combo Breaker
    peachyprice wrote: »
    He's definitely wrong. I've made claims months after booking.

    Me too

    But they don't make it easy. You need to phone first to make the claim, then they send you a voucher code for use against a future booking. The voucher can only be used for future telephone bookings, not online
  • Inaflat
    Inaflat Posts: 18 Forumite
    First Post First Anniversary Combo Breaker
    Ok, called again and they agreed to refund the difference

    I didn't mention previous call, but everything went without a hitch

    Although I've yet to receive a confirmation email
  • Inaflat
    Inaflat Posts: 18 Forumite
    First Post First Anniversary Combo Breaker
    Got it £126 voucher

    Off we go
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Name Dropper First Anniversary First Post
    Inaflat wrote: »
    Got it £126 voucher

    Off we go

    Cool, well done.

    I always find it easier to phone them in the morning, you seem to get through quicker then.

    You can also use the vouchers to pay for baggage and seats on existing bookings too, you don't need to use the whole lot in one go, they just knock it off the balance.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • J_B
    J_B Posts: 6,442 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Inaflat wrote: »
    Got it £126 voucher

    Off we go

    But ... isn't there a sale on currently which voids the 'promise'?

    Obviously not!
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Name Dropper First Anniversary First Post
    J_B wrote: »
    But ... isn't there a sale on currently which voids the 'promise'?

    Obviously not!

    Not all seats are in the sale.
    Accept your past without regret, handle your present with confidence and face your future without fear
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