Topcashback Questions & Answers

@tcb Samantha, thanks. I have almost £165 to cash in and 2 of those payments are over £50 (£63 and £84). So, you appreciate why 'splitting' (even just £50) would be of benefit.
I'll leave it there uncashed until I hear from any update. If splitting isn't going to be allowed, then it will have to be cash for the larger payouts.
But, I think splitting would be beneficial for most members and possibly the likes of Tesco (and other vouchers etc).
Is there a reason for the Tesco £50 limit?

TopCashBack_Company_Representative wrote: »

Hi there,

@Sarah1972, it is great to hear that you enjoy using the site and that we can assist in getting you cashback on the purchases that you would have made anyway! If you should ever have any questions at all though, I am always happy to help

@carh, if you are set to receive these, then these should be coming through but if could you email me at mse@topcashback.co.uk, I can take a better look into why this this email is not being received.

I am sorry to hear another transaction has not tracked, once the 7 days has passed, our Claims Team would be more than happy to look into getting this tracking to your account as expected. I can assure you that we are not targeting you at all and do take your concerns very seriously, untracked transactions can occur for various reasons and if a merchant goes on to decline a claim, we are not always in a position to query this further, although we will always do this where we can. We do want our members to be happy and will always go through ways to help to improve tracking. Have you tried using a completely separate browser for your purchases at all?

@B_M, it is great to hear that you have seen an improvement in our service I will be sure to pass on your suggestion regarding splitting the payout options though and we really appreciate the feedback here!

Best wishes,
Samantha

Thank you for your reply. I have emailed n the past and it did little good. but I will email you on the link again and hope you can PLEASE sort out why my account seems to be just sidelined so much with cashback and no emails

I'm actually a bit annoyed with TopCashBack, for the first time ever I have had a transaction cancelled that had been sitting as payable. It wasn't for very much and I've lodged a claim so we will see what happens but I really don't think they should be allowed to do that.

Surely if it's payable, they already have received the money.

Usually I wait until I have a decent amount of cashback to be paid, that way it's less work for them etc. However, lesson learnt, I'll be taking the payment as soon as I see it payable from now on, no matter how little it is.

Hi Samantha

I am not sure if you are one of the TCB people who have responded to my claim on my account, but I must say I am really not happy with the service that I have received here.

Very briefly, I booked a hotel room with Agoda via your website back in July 2014. The hotel room cost me £212.66, and I was charged exactly £212.66 (not in USD or any other foreign currency) on my credit card.

Few days passed by, I received no notification from your website saying this hotel room booking was recorded/tracked, so I filed a missing cashback claim and provided all necessary information for the claim (such as the transaction value and booking reference). Some weeks later, I received a message from your claim team saying the missing cashback was now located and added into my account, but the cashback amount was incorrect. So I had to file another claim for incorrect tracked cashback for this transaction. I have waited for months. Then a week ago I received another message from your claim team telling me the cashback amount in my account was correct. I was told the cashback was based on the figure which was given by the merchant. But I said to your team all the figure was wrong!

I sent a copy of the payment receipt to your team via email to prove how much I have spent here. Then I got another reply from your team telling me that the transaction figure was provided by the merchant so there was nothing else the team could do. I simply do not believe that!

First of all, I am the one who paid for the hotel room, does your claim team really think I don't know how much I have spent on the booking?

Furthermore, I have obtained a copy of the payment receipt here from the merchant, the receipt clearly shows how much I have paid for the booking, it is nothing near to the figure that your team has told me.

So now I have requested for the details of the merchant so that I can speak to them about this 'mystery' transaction value directly, but your team simply ignores my request. I mean, what sort of service do you call this?

I am really frustrated here!

Many thanks

Bart

@tcb Samantha, thanks again and I acknowledge my request is something that could take some time. I was prepared to let the cash back lie for a while, but have now requested a BACS payment for the larger amounts and the one cash back which wasn't eligible for the Tesco points. I've left the remaining small amount and will soon have £26.25 to add and turn into Tesco points.
It's a shame there is a limit (£50) as some of the Tesco offers allow £250 pp to be used against Cosmos Holidays. No good to myself, but I'm sure someone would love to take advantage of that offer.
Hopefully splitting larger amounts to allow £50 to be taken will be an option in the future and an increase from that £50 would be beneficial to some, if not most members.
Thanks again, especially for passing my request on.
It might give the tech guys something to do.