Plusnet price rises

Mister_G wrote: »

Switching is now 'Gaining provider led'.

This means that you contact your new provider and they handle the whole switch over process.

Do not cancel with your current provider before the switch is complete, or you may lose your number.

The exception to this is if you're are moving to/from Virgin.

PS. Don't forget to get Plusnet to refund any remaining line rental paid in advance.

So the way to do it, would be -
1, Receive the price increase email
2, Find new provider & sign up
3, Once change over has passed, contact Plusnet for any refunds on line rental paid etc
Thanks for the info !

I've been with Plusnet since May last year and have until November of this year before my 'minimum term' with them comes up for renewal.

Am toying with the idea of rejecting the price hikes and shopping around but when one coughs the rest sneeze.

I've been a plusnet phone/ fibre customer for about 4 years (previously BT). For a couple of years they were brilliant, no problems with contacting customer services, no problems with tech support. They seemed to pull out all stops to keep your service going.

Then I moved. I was still in a one year contract. I could get a better deal with TalkTalk but was forced to continue with Plusnet because I was still under contract.

From the moment I moved, I had problems with maintaining connection, speeds dropping etc. Problems getting hold of customer service, then a general unwillingness to do anything about the problem. Months later an engineer came round, said I wasn't in when I was and there was no problem he could find externally. Another couple of months, another 2 engineers this time and they found the wall socket wasn't connected properly.

When all this started, I found out I had signed up for a 2 year contract. No way would I have knowingly done this as I was pretty unhappy about their unwillingness to offer a deal even slightly equivalent to the Talk Talk offer. I was intending to leave as soon as I could even before the connection problems occurred.

So I will. BUT I have just been offered a council property, but no idea of move in date just yet. Hopefully i will get a date in the next week. I haven't received the price hike email yet. Ideally I'd like to start a new deal when I move so I don't incur moving charges. So how best to handle this? Will be so glad to leave Plusnet.

I had the same problem with Sky hiding contract terms when I changed a package (not realising by doing this I was signing up to a new contract), I told them then I would leave at contract end and never use them again. And I haven't. Lets face it Sky is very expensive when you can get on demand services, Netflix for a fraction of the price or download programmes in most cases.

So another disatisfied customer who will be leaving. I might try BT if they offer a speed hike, but they are often a slow install so maybe not.

Have any PN customers not yet had the price rise letter / email ? I haven't and I'm considering moving to BT Infinity BB, has a nice £200 reward card attached to it, and maybe Quidco or TCB (if the offers can be combined)

Tyler_Durden_UK wrote: »

Have any PN customers not yet had the price rise letter / email ? I haven't and I'm considering moving to BT Infinity BB, has a nice £200 reward card attached to it, and maybe Quidco or TCB (if the offers can be combined)

Had my email on 27th April -have you checked junk mail folders ?
Also, in the past, others have found that the price rise email has only been sent to their Plusnet email addy,which may not be their "normal" email address:)