big noise from skybox

aggypanthus · 23 October 2014 at 12:38PM

Its a very old box, at least 7 yrs or more and its making loud noise, as if the fan has gone crazy. Someone suggested dust inside, but does it sound its busted?

what can I expect if I call them re getting a new one, we are just on the old basic £26 package.

[Deleted User] · 23 October 2014 at 12:47PM

Sky will charge £65 for a re-conditioned replacement box.

Cheaper to just buy one from E-Bay etc.

aggypanthus · 23 October 2014 at 3:39PM

Thanks. I will see if they haggle

teddysmum · 23 October 2014 at 3:42PM

You're more likely to get one , if you cancel, giving a failing box as your reason (provided that you are not in a fixed contract because of an offer you took up).

If you decide to buy from Ebay, do check carefully for what you are buying, as I notice some of the cheap ones from obvious dealers have had the hard drive removed. (Some dealers are asking more than Sky's price, though they seem to include a longer warranty)

[Deleted User] · 23 October 2014 at 5:37PM

teddysmum wrote: »

If you decide to buy from Ebay, do check carefully for what you are buying, as I notice some of the cheap ones from obvious dealers have had the hard drive removed.

If, like you, the OP doesn't trust E-Bay sellers then Sky decoders are also cheap as chips from Cash Converters etc where you can inspect the machine and ensure it is working properly prior to purchase.

almillar · 24 October 2014 at 12:29PM

Yup, buy second hand, or phone them and tell them it's broken and you'd like to cancel....

aggypanthus · 24 October 2014 at 8:12PM

Thanks everyone. After switching it off it better, still intent to get a new one

[Deleted User] · 25 October 2014 at 12:45AM

aggypanthus wrote: »

still intent to get a new one

Sky won't provide a "new" decoder unless you pay the full price for one. They'll only provide a (working) re-furbished box with a three month guarantee for £65. You're unlikely to see any improvement at all if your original box is now working.

big noise from skybox

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