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  • FIRST POST
    • Be Happy
    • By Be Happy 12th Jan 18, 4:28 PM
    • 1,129Posts
    • 493Thanks
    Be Happy
    Erroneous Transfer
    • #1
    • 12th Jan 18, 4:28 PM
    Erroneous Transfer 12th Jan 18 at 4:28 PM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
Page 1
    • footyguy
    • By footyguy 12th Jan 18, 5:43 PM
    • 4,006 Posts
    • 1,601 Thanks
    footyguy
    • #2
    • 12th Jan 18, 5:43 PM
    • #2
    • 12th Jan 18, 5:43 PM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
    Originally posted by Be Happy
    Good to hear that SP are on the case for you

    Remember my golden rule applies....

    You can find it here;
    http://forums.moneysavingexpert.com/showpost.php?p=73706625&postcount=3
    • spiro
    • By spiro 13th Jan 18, 8:09 AM
    • 5,870 Posts
    • 2,823 Thanks
    spiro
    • #3
    • 13th Jan 18, 8:09 AM
    • #3
    • 13th Jan 18, 8:09 AM
    Customer names form no part of the change of supply process in terms of data being passed around. They work solely on your MPAN (elec) or MPRN (gas).
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • Anthorn
    • By Anthorn 13th Jan 18, 8:44 AM
    • 3,339 Posts
    • 874 Thanks
    Anthorn
    • #4
    • 13th Jan 18, 8:44 AM
    • #4
    • 13th Jan 18, 8:44 AM
    Customer names form no part of the change of supply process in terms of data being passed around. They work solely on your MPAN (elec) or MPRN (gas).
    Originally posted by spiro
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    • brewerdave
    • By brewerdave 13th Jan 18, 9:10 AM
    • 4,643 Posts
    • 1,929 Thanks
    brewerdave
    • #5
    • 13th Jan 18, 9:10 AM
    • #5
    • 13th Jan 18, 9:10 AM
    Can't understand how this has happened in my case.

    I have moved home and my new flat has an old Scottish Power system, Weathercall, with 2 meters. At the moment SP are trying to set me up, but are having problems - 'back office' are dealing with this and I'm not concerned.

    However a couple of days ago I got a phone call from SP to say that Spark Energy had requested the transfer to them of ONE of my two meters. I've had no contact with any energy company,

    I would have suspected that someone had given my address by mistake, but surely Spark would have the name as well as the address and how did they decide on transferring one of the meters - both are electric?

    SP have recorded this as an Erroneous Transfer and are dealing with it.
    Originally posted by Be Happy
    If the flat is rented, I would suspect that the letting agents have started the transfer to Spark in order to get commission. Apparently quite common with Spark!!
    • Hengus
    • By Hengus 13th Jan 18, 9:11 AM
    • 4,800 Posts
    • 2,943 Thanks
    Hengus
    • #6
    • 13th Jan 18, 9:11 AM
    • #6
    • 13th Jan 18, 9:11 AM
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    Originally posted by Anthorn
    It was often the case before the rollout of Project NEXUS, last year, that customers with an independent gas transporter had to provide MPRNs with an application to switch. Iresa, for example, still asks for the MPAN and MPRN on its website.
    • Be Happy
    • By Be Happy 13th Jan 18, 9:55 AM
    • 1,129 Posts
    • 493 Thanks
    Be Happy
    • #7
    • 13th Jan 18, 9:55 AM
    • #7
    • 13th Jan 18, 9:55 AM
    Thanks for the replies. No the flat is owned not rented and I've never had contact with any supplier because I know the danger of complications when changing a legacy tarrif.

    When I moved home and left EDF they said they could offer me a version of the SP tarrif, but I turned this down.

    As regards MPANs are they shown on meter? I thought in my last house they were, but the letters I have had from SP show completely different numbers to the only numbers I can see on the meters here.
    • House Martin
    • By House Martin 13th Jan 18, 10:08 AM
    • 910 Posts
    • 781 Thanks
    House Martin
    • #8
    • 13th Jan 18, 10:08 AM
    • #8
    • 13th Jan 18, 10:08 AM
    Thanks for the replies. No the flat is owned not rented and I've never had contact with any supplier because I know the danger of complications when changing a legacy tarrif.

    When I moved home and left EDF they said they could offer me a version of the SP tarrif, but I turned this down.

    As regards MPANs are they shown on meter? I thought in my last house they were, but the letters I have had from SP show completely different numbers to the only numbers I can see on the meters here.
    Originally posted by Be Happy
    Meters only carry a unique serial numbers only, under the index reading usually, .MPAN and MPRN are not shown
    • spiro
    • By spiro 14th Jan 18, 10:35 AM
    • 5,870 Posts
    • 2,823 Thanks
    spiro
    • #9
    • 14th Jan 18, 10:35 AM
    • #9
    • 14th Jan 18, 10:35 AM
    I have switched suppliers several times and I have never been asked for the MPAN nor MPRN. In my case at least suppliers go by the address and that is proved by my recent difficulty in switching, having the switch disallowed and then switching again - very similar address as someone else but with a different postcode. So they didn't even go by the postcode either!
    Originally posted by Anthorn
    They can loook it up using your address. Giving your MPxN which is shown on your bills/statements will ensure they can't make a mistake.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
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