MSE News: Sky to increase prices for some...

TCA · 26 February 2018 at 6:12PM

SeeMe wrote: »

My BB and line rental is out of contract in 9 days and when i click cancel it says unable to view offers online, contact us on this number. Maybe have to wait until i am out of contract before this works. Still thinking of switching though but would like to see any offers.

I'm also still in contract until 1st June. This is the message I get after hitting the "thinking about cancelling" button:

"You are still within the minimum term period of your broadband contract. There may be a charge if you choose to cancel."

Then after answering another couple of questions, the offer appears:

"Free Sky Broadband Unlimited for 12 months
FREE for 12 months

New 12 month minimum term applies"

The URL of the offer page is below. You could always log in and copy that link to your browser and see if anything comes up:

https://secure.sky.com/cancel-broadband/broadband/offer

dcfc67 · 26 February 2018 at 9:38PM

Called Sky to ask why my tv price was going up when i'm on a 60%off deal for 12 months fixed at £8.80.
Wa told the discount is off current price. They also mentioned that i'm not subject to a broadband/ line rental increase as I d:ont pay for broadband only line rental.

Told this to my neighbour who is having price increases to both parts despite having free broadband.

I phone call to Sky tomorrow is planned.

Anyone else had issues been offered new deals

Aldo1982 · 27 February 2018 at 7:13AM

I can get great deals with virgin media if anyone is interested??

phillw · 27 February 2018 at 6:48PM

Chris_M wrote: »

So I left BT in January after they put their prices up and then joined Sky!

Now they are putting their prices up!! :mad:

Why are you mad? Didn't you get cashback?

Chris_M_3 · 27 February 2018 at 8:56PM

Still waiting to be paid cashback for switching via Quidco. Quidco say end of March, although I have my doubts.

kazt2006 · 27 February 2018 at 9:03PM

I’ve just signed up to switch back to Sky from Plusnet as my deal is about to end. The deal is £20 a month (plus a series of one of fees) for BB and line rental. I thought since price rise had been announced in the media the price online of £20 would include any price rises? Would anyone else think this, as I got caught about 3 years ago with BT rise prices between me signing up and connecting and not actually telling me about the rise!

[Deleted User] · 27 February 2018 at 9:19PM

kazt2006 wrote: »

I’ve just signed up to switch back to Sky from Plusnet as my deal is about to end. The deal is £20 a month (plus a series of one of fees) for BB and line rental. I thought since price rise had been announced in the media the price online of £20 would include any price rises? Would anyone else think this, as I got caught about 3 years ago with BT rise prices between me signing up and connecting and not actually telling me about the rise!

If that's for ADSL broadband then £20 for new customers (£30 full price) is the raised prices. Doesn't mean it wont go up again within your minimum 12 month term mind.

phillw · 27 February 2018 at 11:23PM

Chris_M wrote: »

Still waiting to be paid cashback for switching via Quidco. Quidco say end of March, although I have my doubts.

As long as it does & you haven't received your notification of an increase already then 30 days should give you plenty of time to get the cash back and switch.

I was counting on a price rise around now, but I was hoping the cash back would come in first. I got the prepaid card already, so I might take a punt on leaving anyway. If I stay then I lose chance of getting more cash back and they might not pay out anyway.

editor1 · 28 February 2018 at 10:45AM

Although I've yet to receive formal notification from Sky on any price increases, my Billing record show that I'm liable for increased charges as of April. Given this fact, I contacted Sky via online chat, their assistance was abysmal and Retentions were damned rude in my opinion. Will see what options exist once I get the formal notification, however, if they desire my custom I'm unwilling to pay more per month than that agreed in January this year - moral of the tale, helps to speak to helpful folks at Sky and not mechanical morons.

w50nky · 2 March 2018 at 6:15PM

TCA wrote: »

I'm also still in contract until 1st June. This is the message I get after hitting the "thinking about cancelling" button:

"You are still within the minimum term period of your broadband contract. There may be a charge if you choose to cancel."

Then after answering another couple of questions, the offer appears:

"Free Sky Broadband Unlimited for 12 months
FREE for 12 months

New 12 month minimum term applies"

The URL of the offer page is below. You could always log in and copy that link to your browser and see if anything comes up:

https://secure.sky.com/cancel-broadband/broadband/offer

I logged into my account yesterday and followed your steps. I was given the same offer as yourself which is Free broadband for 12 months and £18.99 line rental. This is cheaper than my existing rate so quite happy with this. Even if they bump line rental by a couple of quid shortly it works out ok for me.

MSE News: Sky to increase prices for some...

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