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    • cottager
    • By cottager 15th Jul 11, 1:13 PM
    • 930 Posts
    • 334 Thanks
    cottager
    Its just another Utility Broker there are many of them,that gave you good service.
    Originally posted by niftyone
    OK, entirely fair comment; but having never used a switching service before we had no prior experience of what to expect, and being usually very sceptical about all sorts of "services" offered, we have been very pleasantly surprised
    Well, maybe it'll be some help to someone anyway, if only to put into a mix of other services on offer.
    ~cottager
  • alig67
    hi, i don't know if anyone out there can help me? I have been well & truly stiched up by a rogue broker, who I had a conversation with for only a couple of minutes because he introduced himself as someone from my existing energy company, got me then to confirm my name & address & method of payment etc. Then realising the conversation was becoming increasingly odd told him I wasn't interested with re-newing existing contract, he then said could he send out some prices I said 'yes' ....two weeks later I receive a contract stating expensive prices & locked in for three years, at no point had this entered our original conversation, so I ring up my energy company & tell them ..long & short of it they don't belive me 7 say they listened to a recording of me agreeing, I request tape , listening to it i see that he reads out a script & has just inserted my yes answer after everything...send to an audio forensic analyst whose preliminarry findings is that all the affirmatives correlate to the yes & he has just used bits 7 pieces in his recording to make it look like i'm agreeing to everything he says! the only question he asks that doesn't require a yes & something more the answer i give doesn't make any sense to the question I've asked, can anyone suggest anything I can do , I've exhausted the obvious chanels, just keep being told as brokers aren't regulated there is nothing they can do!!! The energy company said whatever the outcome if litigation ensues and I win they will just say they acted in good faith & belived the recording!!!! please any advice would be greatly appreciated.....
    • Savvy_Sue
    • By Savvy_Sue 1st Sep 11, 12:07 AM
    • 37,960 Posts
    • 34,389 Thanks
    Savvy_Sue
    I'm a bit confused by that alig: I've always had to sign anything agreed over the phone before it was finalised - they may have the recording, but do they have your signature to the new agreement?

    Have you checked out whether you have legal cover anywhere?
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 2 shawls, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 1 seaman's hat ...
    Current projects: 1 shawl, another seaman's hat
  • adriennef
    electricity rollover nightmare!
    Hi all,

    Not posted on here before - though often read and use the amazing font of knowledge that MSE offers! I've now found myself in a nightmare with Opus energy and not sure whether there's even anything I can do about it.

    I have a small business (literally just two of us!) and we've been with Opus for a year now. The service hasn't been great:

    1) we were promised a smart meter, then refused. We chased this and were re-promised it - then heard nothing more since DECEMBER LAST YEAR! (we've been so busy worrying about everything else, such as MAKING MONEY that we've not had the opportunity to even realise how long had passed since this last conversation to chase it up further!) We've now been told today that the site is 'not suitable' for a meter - I queried this, as no one has EVER visited the site - how would they know the suitability? And why wasn't suitability even mentioned in the first place? I'm awaiting a call back from a 'technician'. sigh.

    2) Our 'estimatated' bill per month averaged at £10 - we thought this was cheap, and expected to have to pay more when a reading was done - which they only managed to do last month (we have strange access to the meter in a shared building where the meter is padlocked away by the council and the landlord passed away 6 weeks ago!) but were NOT expecting a bill for £948.70!

    3) Icing on the cake - we realised our contract was just about finished, rechecked our contract and realised it's now passed. Checked the bill and they've doubled our kwh rate from what it was. Phoned them again to query, and they claim to have sent us a letter in May. We received no letter in May - our last postal correspondence was Jan to inform us about climate levy update in our T&Cs. We tell them this, and they say 'no, we sent one' and that we should have cancelled our contract 3 months before end of contract, or within 30 days of new rates being sent. BUT WE NEVER RECEIVED THE RATES! We never phone them as we have a paperless account but the account management section says nothing about any deadlines, account renewal dates, or anything like this. It literally just gives you a bill. Opus say it's tough, and we're now trapped for the NEXT 12 MONTHS paying this double kwh rate and if we 'cancel' now, it'll simply terminate the contract NEXT AUGUST when the 'new contract' expires!

    Does anyone know if this is the case, or if we have any way of escaping these sheisters?! I've read OFGEM info about supporting SME/micro businesses with new legislation which means they HAVE to have informed us of the new rates, T&Cs etc - but it's little protection if they claim to have sent them but we never received. Plus, how are we remotely protected when the law is on their side seemingly - that by 'doing nothing' we've supposedly signed up for another 12 months!?

    (my brain is now melting from stressful phone calls all morning trying to sort this! a pub lunch is in order! )


    Adrienne
    • Savvy_Sue
    • By Savvy_Sue 2nd Sep 11, 1:25 PM
    • 37,960 Posts
    • 34,389 Thanks
    Savvy_Sue
    Welcome.

    Can't help much, but I will pass on one tip I was once given - give notice on a contract as soon as you take it out!

    So, new 12 month contract, 3 month notice period, give notice NOW that you intend to terminate.

    And ask about their complaints procedure ...
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 2 shawls, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 1 seaman's hat ...
    Current projects: 1 shawl, another seaman's hat
  • adriennef
    thanks for the speedy reply Sue!
    We're waiting for them to respond to our (numerous) complaints - within 5 working days, obviously enabling them to keep making more money off us for as long as possible! ;>

    They're also refusing us a smart meter which is what we were guaranteed and was the sole reason we chose them a year ago. We have contested this too, and received VERY mixed messages back from them. All adding to the complaint.

    I wish making sure you're not being walked over wasn't as stressful as this!
    • Welshlassie
    • By Welshlassie 6th Oct 11, 1:55 PM
    • 1,723 Posts
    • 2,988 Thanks
    Welshlassie
    Does anyone know if Charities are able to benefit from the grants for solar panels? Our Church is desperately trying to find ways of reducing its overheads and were wondering if this is a possibility
    • Savvy_Sue
    • By Savvy_Sue 6th Oct 11, 4:04 PM
    • 37,960 Posts
    • 34,389 Thanks
    Savvy_Sue
    I know some churches have installed solar panels, generally within larger projects, so unsure if grants available. Would your diocese / denominational area have a property adviser who could tell you about this?
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 2 shawls, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 1 seaman's hat ...
    Current projects: 1 shawl, another seaman's hat
    • ceewash
    • By ceewash 3rd Apr 12, 3:25 PM
    • 903 Posts
    • 182 Thanks
    ceewash
    Is this a good deal?
    I have just had a quote for a one year deal for gas and do not know how it compares. Don't think I can cope with the hassle of ringing round.

    The new rate is 5.24p per kwh and no standing charge for a 1 year contract. They are very keen to get me to sign up. It is my existing supplier and he hinted that he might be able to improve on that offer.

    Should I take it?
    • Savvy_Sue
    • By Savvy_Sue 3rd Apr 12, 6:06 PM
    • 37,960 Posts
    • 34,389 Thanks
    Savvy_Sue
    Take a look at post 3, and also scroll down to post 19, see if that helps at all. Can't comment on what would be a good rate, I suspect it depends on how much gas you've used in the past, which would make comparisons with other people difficult!
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 2 shawls, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 1 seaman's hat ...
    Current projects: 1 shawl, another seaman's hat
    • ceewash
    • By ceewash 3rd Apr 12, 9:19 PM
    • 903 Posts
    • 182 Thanks
    ceewash
    many thanks. Ill try energy advice line in the morning.
    • runmichellerun
    • By runmichellerun 24th May 12, 1:05 PM
    • 849 Posts
    • 2,681 Thanks
    runmichellerun
    Hi. Can anyone tell me what a 1,000 sq ft office may cost in terms of bills on an annual basis please? We are taking on new offices with a fixed rent including bills, and I would like to know if we are getting a bargain or being undercharged.
    LBM February 2008. DFD March 2013 19 August 2011
    Debt at LBM £14,395.48. Debt Now £0
    • Savvy_Sue
    • By Savvy_Sue 26th May 12, 1:30 AM
    • 37,960 Posts
    • 34,389 Thanks
    Savvy_Sue
    I fear it's a 'piece of string' question: how many hours are the premises heated for, is there heat generating equipment running within the premises (computers can throw off a fair bit of heat!), will there be doors open all the time, how well insulated are the buildings ... I hope someone might be along who knows how to start guessing!
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 2 shawls, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 1 seaman's hat ...
    Current projects: 1 shawl, another seaman's hat
  • ruby6kids
    advice please
    Hi
    a friend has recently taken over a small business and is so confused by the calls she keeps getting from gas and electric companies
    she was contacted by opus energy who have said that she does not have a valid supplier until she agrees a contract with them
    she has been told by the previous owners that they were direct with brit gas, and had supplied bg with closing meter readings plus new owner info.
    could someone please advise in clear terms what the correct system is
    thanks
    Thanks to all lovely MSE'rs - you are great friends
  • srb
    Welcome.

    Can't help much, but I will pass on one tip I was once given - give notice on a contract as soon as you take it out!
    Originally posted by Savvy_Sue
    I know this is an old post but this method doesn;t necessarily work anymore. Some suppliers have 'windows' for serving termination notice, so if you serve it too early it will be declared null and void.
  • srb
    Hi
    a friend has recently taken over a small business and is so confused by the calls she keeps getting from gas and electric companies
    she was contacted by opus energy who have said that she does not have a valid supplier until she agrees a contract with them
    she has been told by the previous owners that they were direct with brit gas, and had supplied bg with closing meter readings plus new owner info.
    could someone please advise in clear terms what the correct system is
    thanks
    Originally posted by ruby6kids
    I think the term 'valid supplier' Opus used was very misleading. There would always be a 'registered supplier' which is the energy company that supplies the property as far as the national system recognises. In this case the registered supplier would be British Gas.

    However - this does not mean she has a contract with British Gas, and as such BG could charge whatever rates they like until she either a) contracts with them, or b) transfers to another supplier.

    I know previous threads have slated consultants, but there are really many good ones out there that can really help and know what to do. Unfortunately it's an industry where the few bad ones taint the market.
  • persianharry
    Hi

    I would like to suggest Switching Business .com (sorry, I can't submit links) to compare business gas and electricity and you can get £15 cashback via Quidco and TopCashBack.
  • Wywth
    Hi

    I would like to suggest Switching Business .com (sorry, I can't submit links) to compare business gas and electricity and you can get £15 cashback via Quidco and TopCashBack.
    Originally posted by persianharry
    I've just tried that site to see if I could obtain an electricity quote.

    No matter what parameters I select, I always seem to get the same output

    Sorry, but we could not find any tariffs matching your criteria. Try changing the parameters above, or go back and check that your MPAN number is correct.
    I'm glad I didn't give them my real contact details ... or input our MPAN (it said it was only necessary if I decided I wanted to go ahead with a switch)
    • MrOverheads
    • By MrOverheads 13th Mar 13, 5:01 PM
    • 37 Posts
    • 11 Thanks
    MrOverheads
    I know previous threads have slated consultants, but there are really many good ones out there that can really help and know what to do. Unfortunately it's an industry where the few bad ones taint the market.
    Originally posted by srb
    Being a consultant in this area I wholeheartedly agree. You should ensure that if using a consultant they are members of the UIA (Utilities Intermediarys Association) for a start.
    I'll try and answer people's questions on lot's of threads with no expectation of any business to try and disprove that consultants are bad.
  • ssdmdak
    Only one i found that doesnt spam, call you and cheapest i found was on this
    I hate how company's call you when you have just quoted. I run a small business and used many comparison websites and only BEO have been one that id recommend, might take a leaf out of their books and start a site up. Found the cheapest supplier and was great to deal with. I will share a link for anyone who can not find them. Facebook . com / Businessenergyonline they will find you the best deals with no hassle. Has anybody found a cheap business phone deals at all because I am struggling? Thank you
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